OKONTA ANWULI

adha49@r.postjobfree.com 090********

Enthusiastic, hard working individual seeking skilled in customer management and general administration seeking a challenging position that utilizes my skills while enriching my knowledge in these fields and other competencies.

Professional Experience

LBH Consulting (3D Impact Marketing Limited) 09/19 - 07/20 Telemarketer

• Made an average of 60-70 calls per day

• Generated minimum of 10-15 new leads per day.

• Explained product prices and packages as well as answered questions and addressed concerns of 60-70

• customers per day.

• Delivered scripted sales talks to 60-70 customers reached per day via manual and automatic dialing systems.

• Escalated concerns or problem calls management staff.

• Conducted orientation of 5 new employees.

• Managed 17 corp members and maintained their records.

• Set up appointments with 10-15 interested customers according to schedule availability per day.

• Took minutes during business development meeting

• Involved in meeting to come up with criteria for recruitment of new employees.

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Emma and Co. Agro Allied 03/16 - 03/17

Intern

• Kept physical files organized for easy updating and retrieval by authorized team members.

• Answered incoming telephone calls, took down messages and provided information.

• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

• Prepared banking reports and reconciliation, by preparing checks, setting up new accounts and overseeing petty cash and postage accounts.

• Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.

• Upheld office schedule and calendar to coordinate workflow and meetings.

• Maintained and organized inventory by checking stock to determine supply levels.

• Supported 2 company departments by answering phones, faxing, copying packets and mailing correspondence.

• Helped with administrative support, including managing incoming calls, handling invoices, coordinating files and sorting mail.

Education

University Of Benin 24/14 - 10/18

Bachelor Of Science, Soil Science - Second class upper (2:1) University Of Ilorin Secondary School 09/07 - 07/13 West African Secondary School Leaving Certificate

Projects

Marketing Strategy Team 01/20 - 07/20

• Part of research team that looked for new ways to improve existing marketing strategies in LBH Consulting.

• Part of a 4-man team involved in designing strategies for marketing LBH Consulting services specifically tailored to JAMB Tutorial centres in Lagos State.

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Cerification

• Introduction to software management(University Of Alberta, Coursera, 2020)

• Software Processes and Agile Practices(University Of Alberta, Coursera, 2020)

• Client Needs and Software Requirements(University Of Alberta, Coursera, 2020)

• Agile Planning for Software Products(University Of Alberta, Coursera, 2020)

• Reviews and Metrics for Software Improvements(University Of Alberta, Coursera, 2020)

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Key Skills

• Microsoft Office, CRM Systems (learn new software quickly)

• Cold calling

• Upselling products and services

• Conflict resolution and handling complaints

• Office administration and customer service

Contact this candidate