Manager Front Desk
Resume:
Michelle Hamlett
Columbia, IL *****
***********@*****.***
• Planning and coordinating all sorts of events from corporate conferences, themed parties, and large hotel group rooms. I have a solid track record of exceeding any goal within budget when it comes to organizing a function and respecting the client's instructions to the letter. I have great people management and leadership skills, as I coordinated large teams of individuals in the past. Authorized to work in the US for any employer
Work Experience
Casino Host
Casino Queen - East Saint Louis, IL
February 2017 to Present
Increase client base and ensure total satisfaction during a visit through accommodations and friendly service. Identify new clients via referrals and personal contact on the gaming floor. Promote rewards programs and casino brand to current and potential clients. Develop and execute promotions and events to increase revenue. Anticipate and respond to clients' emergent needs promptly.
• Managed client portfolios.
• Attracted loyal customer base from outside regional markets and competitor casinos. Catering and Sales Manager
Casino Queen - East Saint Louis, IL
September 2013 to February 2017
Responsible for customer inquiries and leads requests for groups (local catering and hotel rooms) Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that business is turned over properly and in a timely fashion for quality service delivery. Maintains customer loyalty by delivering service excellence throughout each customer experience. Processes business correspondence and creates contracts and other related booking documentation as required. Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning. Front Desk Manager
JW Marriott - Washington, DC
August 1998 to August 1999
Washington, DC
Delivered sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both associates and guest. Assists in managing the execution of operations in the rooms area departments and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
Education
Some College in Hotel Management
Mermac College - St. Louis, MO
August 1986 to August 1989
Skills
• inventory (Less than 1 year)
• operations (6 years)
• Payroll (Less than 1 year)
• Scheduling (Less than 1 year)
• Catering (5 years)
• Event Planning (5 years)
• Sales Management (9 years)
• Host/Hostess (10+ years)
• Portfolio Management (5 years)
• Management (10+ years)
• Relationship Management (10+ years)
• Budgeting (5 years)
• Change Management
• Salesforce (5 years)
• Forecasting (10+ years)
• Customer Relationship Management
• Project Management (4 years)
• Business Development
• Pricing (10+ years)
• Marketing (5 years)
• Strategic Planning (4 years)
• Business Analysis
• Hospitality Management
• Profit & Loss
• Process Improvement
Certifications and Licenses
Driver's License
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