Customer Service Sales

SELIMOT TUNRAYO OSHIBANWO

Address: ** ******** ******, ***** ***-stop, Bariga, Lagos State. Phone: +234**********, E-mail: adha2b@r.postjobfree.com

CAREER SUMMARY:

Sterling Call Centre Agent and Customer Service professional with over 2 years’ experience, qualification and personal traits across retail store and health-care sectors. With combined sales and customers service functional skills, and strong desire to succeed in a corporate organization, is knowledgeable in Computer Applications, Business Optimization, Feedback Evaluation and Implementation, Product Branding, Customer Service, Goal Alignment, Relationship Management,, Customer Retention, Sales Optimization and Performance Management. Holds Bachelor of Science Education in Computer Science and certified in Career and Enterprise Advancement, Desktop Publishing and Customer Service.

SELECTED ACCOMPLISHMENTS:

Jumia Nigeria, Yaba, Lagos State, Nigeria (June 2019-Present):

Acted as Customer Service Attendant, smoothly implemented new customer service policies and feedback procedures which provided an umbrella for timely addressing of serious complaint from customers.

Tactfully resolved 73 customer complaints within the first month of resumption in synergy with other departments, built sustainable relationships with 71 customers; proficiently increased sales by 23%

Promptly responded to sticky situations between another Call Agent and a valued client, saving the company from losing its prized clientele.

Expertly demonstrated speed and accuracy; managed a high-volume workload within a deadline-driven environment; resolved an average of 323 inquiries in any given week and consistently met performance benchmarks.

Resumed the role of In-bound and Outbound Call Agent, proficiently drove the company’s Customer Satisfaction System (CSS) by managing end-to-end pre and post items’ deliveries to customers

PROFESSIONAL EXPERIENCE:

In-bound and Outbound Call Agent/Customer Service Attendant, Jumia Nigeria, Yaba, Lagos State, June 2019-Present:

Implement new customer service policies and feedback procedures.

Address serious complaint from customers and build sustainable relationships.

Ensure timely deliveries of all ordered items to target customers

Act as point of contact between the company and clients; offer after-sale services to clients

Prepare weekly and monthly call centre performance reports for management review

Customer Service Attendant, Partners HealthCare, Ikeja, Lagos State, April 2018-July 2018:

Attend to customer’s enquiries and proffer reasonable feedback.

File all customers’ document appropriately.

Receive and confirm cash from customer into beneficiary Account.

Effectively ensure timely service delivery to customer at all times.

Resolve all customer complaints and report to responsible unit for resolution

Analyze the root-causes of all customer complaint, share lessons to forestall recurrence

Voluntary Career Break, July 2016–March 2017:

Complete training on customer service

Set up and ensure continuous running of the family business

Administer drugs to sick mother

Monitor health improvement and general well-being of my parent

Oversee the successful surgical operation carried out by a surgeon on my mother.

Teacher, Computer Science (NYSC), Government Secondary School, Odukpani, Cross River state, July 2015-April 2016:

Prepare lesson plans in line with scheme of work

Mentor, guide and counsel students in their education life

Oversee major projects’ execution during Community Development Service (CDS) scheme

Handle financial issues including keeping financial records of monies collected from Corps Members as Financial Secretary

Teach Computer Science and Physical Sciences.

Teacher Computer Studies (Teaching Practice), Molipa Secondary School, Ijebu-Ode, Ogun State, February 2014-July 2014:

Teach the basics of Computer Science and implement computer applications

Work with school authorities in organizing events such as inter-house sports and extra curriculum activities

Set tests and examinations, mark and award marks according to performance

Compile academic performance reports per student

Conduct extra-mural classes to enhance academic performance

EDUCATIONAL QUALIFICATIONS:

Bachelor of Science Education, Computer Science, Second Class Upper, Tai Solarin University of Education, Ijagun Ijebu-Ode, Ogun State, 2014

Secondary School Certificate (NECO), God’s Blessing Private Academy, Ayobo, Lagos State, 2008

PROFESSIONAL CERTIFICATIONS, SEMINARS AND TRAININGS:

Lighthouse Advancement in Career and Enterprise (LACE) Finishing School, November 2018

Desktop Publishing, January 2018

Customer Service, April 2016

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