Customer Care Manager

CAROLINE MUJAW

Mob: 050-***-****

adha0y@r.postjobfree.com

PERSONAL INFORMATION

NAME : Caroline Mujaw,

DATE OF BIRTH : 19th February 1994

GENDER : Female

MARITAL STATUS : Single

LANGUAGE : English and Swahili

CAREER OBJECTIVES:

I am aspiring to grow in the customer care field to further my career as a professional. I am very dedicated to my work and have the zeal to take on new challenges. I am an excellent team player who thrives to achieve ongoing success. Am a proactive person and self-motivated who is of immaculate presentation. And exceed each customer's expectations with service that excels.

KEY SKILLS AND COMPETENCE

Ability to adopt and change priorities according to emerging situations. Ability to work in a cross - cultural environment. Self-motivated, hardworking and innovative.

Ability to work efficiently as a team member and leader. Ability to work independently with minimal/no supervision. WORK EXPERIENCE

AUGUST 2017-TO DATE

RENAISSANCE DOWNTOWN DUBAI

- Position Held: (Customer Care Supervisor/Duty Manager)

● Attending General Manager Rehearsal in the morning

● Conducting interviews

● Attending leaders meeting every week.

● Acting Manager on Duty

● Processing check ins and check outs

● Property champion of GXP and empower reservation

● In charge of Departmental meeting

● Solving guests opportunities

● Handling incoming and outgoing emails

● In charge of Office stationeries and orders

● Incharge of Operational system training

● Handling payroll in oasys and roster

● Making room reservation.

● Updating guest profiles on reservation.

● Making room and restaurant reservations

● Taking in room dining orders from the guest in house.

● Taking minutes in departmental meeting

● Sending monthly report to General Manager and Resident Manager

● In charge of advertising all the hotels promotions.

● Taking care of the department Roster

● Data entry on number of calls/ complaints received in a day

● Making Courtesy calls for checked in guests

● Taking guests requests and informing the concerned department

● Making and updating guest’s incidents in GXP

● Managing and operating the office and make sure everyone is in the know.

● Resolving guest’s complaints and notifying the manager. THE RITZ CARLTON DUBAI, JUMEIRAH BEACH

CROSS EXPOSURE

ACCOUNTS RECEIVABLE CLERK

Charging and Posting of credit cards

Posting of reconciliation in the opera

Operating and opening pay master account

Checking the CTAC

Printing X and Z reports

Generating and sending invoices

Following up for payment

- Position Held: PBX Agent (Telephone Operator)/Marketing Coordinator DUTIES AND RESPOSIBILITIES

● Receiving and directing calls to concerned departments

● Printing and sending guest faxes

● Handling incoming and outgoing emails

● Updating and printing the hotel magazine

● Making reservations

● Enrolling new guest to Marriott rewards programme

● Taking minutes in departmental meeting

● the board

● Updating the telephone directory and sending it to everyone

● Making and updating guest’s incidents in mystique

● Handling rapid response and updating in mystique

● Handling and taking care of office stationeries. THE RITZ CARLTON DUBAI, JUMEIRAH BEACH

- Position Held: - Bouquet service / Housekeeping coordinator DUTIES AND RESPONSIBILITIES

Take customers order and key them into the system

Ensure we receive and give back correct change

Ensure that orders are keyed in correctly in the system Ensuring that all guest rooms are clean

Making sure that public area is clean

Handling the cart properly to avoid breakdown

Handling guests requests e.g. those that need alcohol in the restaurant In charge of chit fund

Updating new employee roster in the department

Preparing the worksheet at the beginning of every shift for the attendants Updating room status in the system.

Handling and arranging all the special request for celebrants. Handling and updating department inventory.

13 January -13 February 2013 GIBB AFRICA

Position Held: Enumerator

DUTIES AND RESPONSIBILITIES

Submits orders to the enumerator given by supervisors Making relevant corrections on the questionnaire

Making sure at least fifteen questionnaires are done Giving enumerator transport fare at the field

Monitoring and directing the enumerators

Ensuring that the enumerators hand in the questionnaires Data entry

Collection of data from the residents

CERTIFICATES

Supervisor and Managerial training

Revenue maximization training

Ready set hire

EDUCATION BACKGROUND

2015-2018 : Bachelor of Business admin

Kenyatta University

2009-2012

Institution : Ahero Girls’ Secondary School

Course : Kenya Certificate of Secondary Education

2001-2008

Institution : Nairobi Pentecostal Church Academy

Course : Kenya Certificate of Primary Education

HOBBIES

Travelling

Keeping fit/Exercising

Listening to music

*Reference upon request*

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