Manager Assistant
Resume:
Professional Summary
An enthusiastic and experienced professional Hotelier with a demonstrated
history of over 10 years’ experience in hospitality industry. Skilled in Micros, XN portal, Microsoft Office, Hospitality Management, Customer service, Budgeting, Costing and menu planning. Strong administrative professional focused in SOP’s, P&P’s, Wine and Sprit from Wine and Spirit Educational Trust, HACCP and Lobster Ink certified.
Work Experience
Royal Central Hotel-Palm Jumeirah,Dubai
Assistant Outlet Manager
07/2018-09/2020
PRAVEEN
KUMAR
Contact
Address
JVC,DUBAI
Phone
adha0n@r.postjobfree.com
Additional Skills
• Confident and articulate when
communicating with customers.
• A deep understanding of food
hygiene and health and safety
issues.
• Strong customer-facing skills.
• Ability to present and persuade
in an articulate fashion.
• Knowledge of food, drink and
retail development/ implementation.
• Having a detailed knowledge &
understanding of cocktails, wines
and champagnes.
• Responsible for the smooth running of the Restaurant & Bar, business performance.
• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.
• Providing day-to-day support to the F&B Managers
• Daily Stock Control and full weekly audit.
• Organizing the daily Rota and duties.
• Responsible for management of brand standards, stock rotation & cashing up.
• Analyzing data and drawing conclusions for the business.
• Daily and weekly reconciliation of sales/ end of week/ payroll.
• In-depth understand of measurements and weights of drink levels.
• Managing a team of 24 permanent and also casual bar staff & supervisors.
• Working with the F&B Manager in coordinating & planning for big events. 01/2014-06/2018
Sofitel Hotel & Resort - Palm Jumeirah, Dubai
F&B Supervisor
• Maintaining & implementing of set standard operating procedure for smooth function
• Assists Manager to make Month end profit and loss log report.
• Excellent leadership, interpersonal and communication skills.
• Monitors effectiveness of workflow & Sequence of Service during service periods and provides
hands-on support as and when required.
• Able to provide the highest quality of service to the Guest constantly.
• Maintaining Job Orders, following and rectifying the same.
• Taking care of credit checks, rate variance, packages for the floor
• Taking guests show around of the Hotel.
• Making the guests Itinerary and bookings for the whole stay.
• Utilizes leadership skills and motivation techniques in order to Maximize productivity.
• Ensure all guests Requests and Preferences are met and highlighted for Future visit.
• Training and assisting new collogue in department.
• Maintaining ISO standard hard and soft documentation.
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
01/2012-12/2013
Atlantis Hotel & Resort - Palm Jumeirah
Bartender
• Verify identification and age requirements of Guest.
• Mix traditional and creative cocktails.
• Process payment from Guest.
• Clean glasses and bar utensils
• Make suggestions based on Guest tastes and preferences
• Record and balance cash receipts and prepare cash deposits
• Open and maintain tabs throughout their shift
• Build a rapport with regular Guest to create a positive atmosphere 01/2010-12/2011
Hyatt, New Delhi
GSA
• Take customer orders and relay them to the kitchen staff.
• Facilitate the filling of drink orders between customers and the bar.
• Suggest additional menu items, such as desserts and drinks, when appropriate.
• Obtain amenities for patrons with specific needs, such as highchairs for parents.
• Operate the drink fountain and coffee station.
• Count down till at end of every shift.
• Memorize the menu for on-demand recitation.
Education
SBIHM, Kolkata
Bachelor of Hotel Management
03/2007-05/2010
Bachelor of Hotel Management- 3 years graduate degree in hospitality management.
Food & beverage
Front Office
Housekeeping
Culinary
Languages
English — A1
Hindi — A1
References
Available on Request.
Contact this candidate