Manager Service

Talented Consultant with excellent client oversight,

issue resolution and presentation skills. Highly

effective at juggling multiple tasks and projects.

PROFESSIONAL SUMMARY

SAP Concur - Principle Consultant

01/2019 - Current

SAP Concur - Segment Owner/Implementation

Project Manager

01/2017 - 01/2019

WORK HISTORY

• Job Tile change due to re-org.

Work with 25+ Service Administration consultants

to resolve case issues for clients.

•

Created new Service Administration wiki page to

advise on policy and provide reference for

resolving client cases.

•

Able to use creative solutions to resolve client

issues.

•

Responsible for Monthly Release Notes calls for

Service Administration Clients. Schedule

calls/presenters for each month throughout the

year. Monitor calls and client questions.

•

Responsible for working high level client

cases/escalations.

•

Created monthly calls to educate Service

Administration Clients to educate them on system

functionality to 'Teach them to fish'. Call provides information on functionality and Best Practices.

•

Work on special projects as requested by

manager and maintained schedules as needed.

•

Create training as needed for Consultants for

new functionality.

•

SKILLS

• Team Leadership & Development

• Configuration management

• Processes and procedures

• Client Relationships

• Analysis & Evaluation

Iona College

New Rochelle, NY • 02/1998

MBA: Business Management

State University College At Buffalo

Buffalo, NY • 05/1982

Bachelor of Arts: Fiber, Textiles, And

Weaving Arts

EDUCATION

CAROL ANN LEVY E: adh9xu@r.postjobfree.com

P: 678-***-****

A: Santa Fe, NM 87507

Concur Technologies, Inc - Supervisor, Service

Administration

03/2016 - 01/2017

Concur Technologies, Inc. - Senior Consultant

10/2007 - 03/2016

• Job Title change due to re-org

Responsible for managing and maintaining

implementation projects

•

Responsible for 8 consultants in segment who

worked either Projects or Client cases for their site.

•

Responsible for maintaining relationships with

clients within segment as well as Account

Management teams.

•

Maintained clients within Service Account Team,

responding to their cases and requests.

•

Managed 8 Consultants who responded to cases

and requests from Service Administration Clients.

•

Performed monthly team meetings and quarterly

and year-end reviews with consultants.

•

Applied strong leadership talents and problem-

solving skills to maintain team efficiency and

organize workflows to meet any daily demand.

•

Charged with collecting and evaluating client

business requirements to identify configuration

model that would facilitate client needs.

•

Responsible for converting client requirements

into configuration recommendation, gaining

acceptance from client and completing

implementation with knowledge transfer for client

on use of system.

•

Prioritized projects and project tasks depending

upon key milestones and deadline dates.

•

Charged with implementation of 10 + active

client implementations simultaneously, while

achieving project milestones and transitioning

client configuration to Production state.

•

Able to use creative solutions to provide clients

with a solution that meets their needs within

product offerings.

•

Trained new hires on processes of

Implementation.

•

Gelco Information Network - Implementation

Project Consultant

10/1998 - 09/2007

Implementation position, charged with gathering

information to facilitate configuration of system

based on client needs.

•

Charged with implementation of up to 25 active

accounts, while maintaining relationship of

existing accounts previously implemented.

•

Responsible for creating timelines and tracking

progress of projects while coordinating with

internal departments, i.e. custom programming

and training, to complete all project aspects.

•

• Able to manage multiple projects and timelines.

Able to use creative solutions to resolve client

needs with product offerings.

•

Contact this candidate