Sales Contact Details
Resume:
Nompucuko Mapuma
CONTACT DETAILS
Address
Contact No
Fax Number
Email Address
Flat no.100 southern wood square Southern wood
St’ Georges road
East London 5201
Or
N/A
adh9xj@r.postjobfree.com
BIOGRAPHICAL DETAILS
Name : Nompucuko Mapuma
Date of Birth : 01/10/1983
Identity Number : 831***-****-***
Home Language : Xhosa
Other : English
Nationality : South African
Driver’s License : Code 8
Gender : Female
SUMMARY OF QUALIFICATIONS
Institution/ School
Grade
Year
Z.K. Mathews High
Grade 12
2003
OTHER
INSTITUTION ATTENDED
COURSE/S ATTENDED
1. Border Technikon in 2004 - 2005
Cost & Management Accounting
Content
Communication
Entrepreneurship Skills, Economics,
Business Calculations
2. Milpark Business School
NC. In Banking Services Advice (NQF 5)
3. Milpark Business School Regulatory Examination Certificate(RE)
COMPETENCY & SKILLS TO OFFER TO THE ORGANISATION
COMPETENCY/ SKILL
DESCRIPTION
Policy/ Rule Orientation
Will be able to implement policies, guidelines and procedures according to the strategic long-term needs of the organization, legal mandates and needs of its clients.
Integrity
Can promote and maintain high ethical standards on both personal and professional level with others in a way that will give them confidence.
Service Delivery Innovations
Will be able to champion new ways of delivering services that will contribute to the improvement of organizational processes in order to achieve the organizational goals.
People Management/ Team Work
Can demonstrate abilities to manage and encourage people, optimize their outputs and effectively manage relationships in order to achieve organizational goals.
Diversity Skill
Has an ability to be proactive, seize opportunities and thereby influence, taking prompt action to accomplish objectives and achieve goals beyond expectations.
Communication Skills
( Verbal & Written)
Has an ability to listen to & to verbally express ideas & facts in a transparent, consistent, fluent manner, with conviction, in a group & individually.
Problem Solving Skills
Has an ability to thoroughly & accurately identify & define a problem with a view to select the appropriate course of action once alternatives have been assessed in terms of practicality, effectiveness and implications.
Time Management Skills
Is very time conscious in every task undertaken in order not to compromise other duties.
Batho Pele Principles
Is a firm supporter of the Batho Pele Principles
Budget & Financial Management Skills
Has a broad knowledge on Finance Management & Budget Planning.
WORK EXPERIENCE
1.Company : Nedbank Ltd
Period : 2007 -2016
Duties
Teller, Switch Board Operator : 2007-2011
And Floor Manager
Enquiries Consultant : 2011-2012
Sales Consultant : 2013 -2016
2.Company :Old Mutual Ltd
Period : 01-05-2016 to 31-08-2019
Salaried Financial Advisor Sales
Core Responsibilities
Teller
Authenticate clients and transactions by following relevant procedure and policies to ensure accuracy and to prevent fraud, risk and losses.
Control counter and drop safe limits according to policy to avoid and minimize losses.
Provide world class service to clients by greeting, understanding the client’s needs, delivering on requirements within process and procedures and providing feedback to clients in order to meet the client’s needs, build a relationship and retain the client.
Managing customer expectations and changing behavior to meet the demands of changes at work.
Floor Manager
Demonstrate a great understanding client’ needs in order to provide a consistently superior service and mitigate branch risk.
Ensure clients are kept calm & informed.
Determine client’s reason for visit by establishing their needs and educate & advise clients on product offering.
Provide client with relevant information on the use of Self-Service Channels (e.g.NCC, SST, internet banking) & direct or migrate clients where appropriate.
Thank client upon exiting & evaluate client satisfaction.
Enquiries Consultant
Provide client service & problem resolution excellence in order to reduce risk. To grow the client base/ portfolio by identifying and fulfilling client/small business needs and providing consistent excellent service to ensure the retention, satisfaction and expansion of the client base.
Focus on client retention; build and maintain relationships with clients to ensure financial needs of clients are met across all product lines.
Sales Consultant
To optimize opportunities to achieve sales and client services objectives aligned with the financial objectives of the Business Unit.
Identify and obtain required knowledge, tools and systems equipping self to provide trusted financial advice and build trusting relationship.
Ensure knowledge of and adherence to stakeholder service level agreements (SLA) when interaction with relevant stakeholders is required.
Take ownership of all queries, complaints, issues and compliments raised and referred and ensure resolution and service by the relevant party.
Educate and recommend appropriate products/ services to clients to assist them in making an informed decision.
Schedule follow up meetings with client if required.
Code of Banking Practice
FICA/ money laundering
Group Risk
Payment Regulation
SARB Ruling
FACTA
Manage security items
Check and clear Cheque Deposit Box
Treasury Custodian (Managing SBV Cash Management)
Ensure that the Development Plan & Performance Contracts are in place
Complete banker sales & service curriculum
Understand ALL NCA requirements & Budget
Complete SGA
Salaried Financial Advisor
Provides advice in line with the customer value proposition & compliance framework.
Develops, tracks & reviews business plan to meet individual performance targets.
Accountable for service delivery through efforts.
Individually accountable for managing own time, tasks and output quality over period of 1 day to a maximum of three months
REFERENCES
1. Mrs S Moodley : Team Leader (Nedbank)
Contact Number: : 072-***-****
2. Mrs. N.Ndyulo : (Team leader- (Old Mutual Oxford Branch)
Contact Number: :082-***-****
Curriculum Vitae
Of
Nompucuko Mapuma
Contact this candidate