Mrs. Suzan Johnson

**** ******* *****

Mount Brydges, Ontario N0L1W0

November 27, 2020

CIBC

**** ********** ****

London, Ontario N6L1R4

Attention Human Resources Department,

Subject: Mobile Mortgage Advisor Assistant

I have researched and recognize and understand the complexity of the position as well the knowledge, skills and competencies that are required to serve CIBC in such a key role.

As a self-starter, I have previous experience as a mortgage lender, proven results in obtaining, maintaining and referring new and existing clients to partners by building trust and meeting individual needs. I have demonstrated the ability to meet the demands of a heavy work load and to schedule my time to work effectively under required deadlines. I have developed a penchant for organization while working regularly with various financial systems. I have knowledge in computer applications such as: Microsoft Word, Excel, Office, email and a multitude of smart device platforms.

I am interested in this position as I enjoy establishing customer loyalty through financial assistance specific to individual needs, as well as being part of a team. I am confident that my interpersonal skills, initiative and versatility are what CIBC looks for in its company.

I look forward to an interview with you to further discuss my qualifications. Please contact me at my cell phone number 226-***-**** or by email at adh9xi@r.postjobfree.com, if you have any preliminary questions.

Thank you for your consideration of my application.

Sincerely,

Suzan Johnson

Suzan Johnson

8659 Switzer Drive, Mount Brydges Ontario N0L1W0

Cell: 226-***-**** email: adh9xi@r.postjobfree.com

Detail-Oriented Individual with years of Financial and Administrative Experience

Results-driven and motivated customer service enthusiast with extensive experience in financial high-pressure, fast paced environments. Ethical professional skilled in creative problem solving, with ability to use tact and diplomacy when dealing with sensitive matters. Team member with exceptional instincts for meeting high expectations and delivering.

• Extensive financial experience gained in both the public and private sectors

• Excellent customer service interpersonal and communication skills

• Proven ability to build trust and maintain long-term client relationships

Professional Experience

2006- 2009 Ontario Provincial Police:

Financial Administrator/ Administrative Assistant- Project Office

• Financial/ accounting duties: preparing, tracking, coding and/or verifying the accuracy of expense claims and invoices

• Provide administrative support to detachments within Western Region

• Record keeping and maintenance by updating and maintaining regional accounts payable database for tracking expense claims and invoices; calculating, creating and amending CORPAY spreadsheets; inputting Workforce Information Network (WIN) data on attendance and leaves

• Verifying accuracy of overtime spreadsheets, calculating and inputting hours of work (overtime, on-call) and PRI adjustments, checking and reconciling banked time, auditing monthly attendance and leave data for staff

• Preparing and processing WEAR/ critical staffing forms and WIN Data Change forms for employee status/position changes

• Contact suppliers regarding questions or discrepancies as required for invoices

• Reconcile and track P Card statements and receipts on a monthly basis

• Power Case administration

1999-2006 TD Canada Trust: Financial Services Representative

• Accurately negotiated various lending applications; mortgages, lines of credit, loans

• Efficiently and effectively handled customer concerns and problem solving in a successful manner when needed and provided consistent service

• Developed management roles through peer coaching and job shadowing roles

• Supervisor to front line staff for daily support, opening and closing procedures

• Schedule staff within FTE limits

• Process client’s day to day banking transactions with 100% accuracy

• Took initiative to provide advice and solutions to clients, meeting individual needs

• Lead campaigns, motivated staff and rewarded accomplishments

• Maintained a high quality of customer service by utilizing and referring to internal partners within TD Canada Trust

Education

Fanshawe College: London, Ontario

• Human Resources Certificate

• Business Finance Program

Canadian Securities Institute: London, Ontario

• Investment Funds In Canada

• Canadian Securities Course

Community Activities

• Parent Volunteer at Our Lady of Lourdes Catholic Elementary School

• Parent Volunteer for Mount Brydges Cougars Hockey

• United Way Stair Climb participant

• Previous Health and Safety Representative, St. John’s Ambulance First Aid

Contact this candidate