Zacadia Carstens

Business position with career potential

Norfolk, NE

adh9x5@r.postjobfree.com

402-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Ameritas - Wayne, NE

April 2019 to Present

Assist doctors offices as well as insurance members, agents and brokers in providing insurance benefits per plan as well as processing insurance claims with minimum 97% accuracy. Insurance proficiency and accuracy a critical point as well as providing quick and accurate information in a medical and business setting.

Business Owner

Self Own Business - Norfolk, NE

April 2014 to February 2019

Lead and trained a team of over 300 driven individuals to start and maintain self owned businesses as well as assisted customers in meeting their health care goals. Performed accounting for the business and trained my team in customer service and customer retention. Accounts Payable Clerk

Corporate Accounting Firm

2008 to 2012

Two years in Business administration and management.

• Three years as a cashier dealing with all types of customers and monetary transactions

•business owner leading a team of 300+ individuals in starting and maintaining self employed businesses

Honors and/or activities

• UNMC Tech Founders Scholarship. 2011

• RHOP Scholarship, 2008-2012

Volunteer phlebotomist

Patch Health Fair - Norfolk, NE

2011 to 2011

2011

Student forum president of Nebraska

American Society of Clinical Laboratory Science

2008 to 2008

Volunteer at Sharing Clinics

Education

Associate in Business management and accounting

Northeast Community College - Norfolk, NE

July 2012 to May 2013

Associate in Biology

Northeast Community College - Norfolk, NE

July 2012 to May 2013

B.S. in Clinical Laboratory Science

Wayne State College

2008 to 2012

Skills

• Quickbooks (3 years)

• Accounts Payable

• Accounts Receivable

• Invoice

• Concur

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Bilingual

• Microsoft Office (4 years)

• Microsoft Word (6 years)

• Microsoft Outlook (7 years)

• Typing (10+ years)

• Analysis Skills (7 years)

• Accounting (4 years)

• Supervising Experience (5 years)

• Leadership Experience (6 years)

• Laboratory Experience (5 years)

• Administrative Experience (5 years)

Certifications and Licenses

Medication Administration

Phlebotomist

Present

Medical Assistant

Present

Medical Terminology

Present

Assessments

Personality: Hard-Working — Highly Proficient

December 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: https://share.indeedassessments.com/ share_to_profile/6cc604fb652e2bfccfd6c3fcd12f303eeed53dc074545cb7 Reliability — Proficient

December 2019

Tendency to be dependable and come to work.

Full results: https://share.indeedassessments.com/ share_to_profile/41c7c91fb59991a91f5e9d338bba1047eed53dc074545cb7 Customer Focus & Orientation — Expert

December 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/awuihfc1hsasdpxs Sales: Influence & Negotiation — Proficient

December 2019

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: https://share.indeedassessments.com/share_assignment/0yzycxuan1hnnvn2 Problem Solving — Proficient

December 2019

Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share_assignment/7nkoymr1swa1oarv Scheduling — Highly Proficient

December 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_assignment/hrkfx399xwex2eni Verbal Communication — Expert

December 2019

Speaking clearly, correctly, and concisely.

Full results: https://share.indeedassessments.com/share_assignment/amxggsv-ihdi6tro Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Qualifications

• Over five years' experience in business management and finances.

• Five years Self employed trained in every area of business

•Two years of accounting experience running accounts payable for a corporate firm

• Great problem solving skills and easily about to resolve conflict

• Reliable, dependable, and a good leader and team member

Contact this candidate