Mrs. Tabassum Zia

Contact: 970-***-****

Email: adh9to@r.postjobfree.com

IELTS EXAMINER

Summary

Mission-oriented leader over 9 years of accomplished experience in Overseas Education, Training, BPO, Banking & Finance, Revenue Assurance/collections Accomplished ESL teacher with extensive experience in developing curri culum for English language and cultural classes. Exceptional background in designing meaningful and effective coursework that engages students and expedites learning, specifically in the areas of reading and writing.

Core Competencies

Pricing tool development

User interface understanding

Debugging proficiency

Report writing

Team leadership

Powerful negotiator

Skilled in sausages

Public speaking

Team liaison

Risk management processes and analysis

Inspection reviews

Strong verbal communication

Materials preparation

Accomplishments

Collaborated with department and faculty members to design a year-round standard-based curriculum.

Implemented a creative art/literacy writing curriculum to reach across all language levels for student success.

Coordinated with school leadership team to develop and implement school-wide goals for improvement.

Occupational Contour

Jan -2017 –Till date IELTSGURU PVT LTD

Responsibilities

Maintaining an excellent communication skill for the preparation of IELTS, PTE TOEFLS exam .

Having the skill of retaining the interest of the students towards their performance in proficiency exam .

Experience in planning and teaching and providing feedback on intensive IELTS exam preparation programmers.

Readiness to participate in activities and assist with pastoral duties on residential courses.

Making teaching plans for the IELTS and PTE Program · Managing the class; preparing the lessons to be delivered to the students .

Preparing and setting tests, examination papers, and exercises · Marking and providing appropriate feedback to the students

Responsible for discipline decorum

Conduct extra trouble shooting sessions for students

Checking notebook and mock papers which was conducted.

Sep 2014- January 2017 Valmiki Education Consultancy

Responsibilities

Curriculum was set to three classes for each level: Grammar, Reading/Writing, Listening/Speaking.

Designed and instructed the IELTS preparation course for intermediate to advanced level students, and developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.

Lesson plans were produced weekly, and progress reports for each student were given when requested.

Collaborated on a level test committee to develop and implement tests in order for students to move from one level to the next.

Earned positive verbal/written feedback from administration regarding classroom instruction and student learning success.

SPOC between British Council and VCCC

Certified IELTS trainer by British Council

ESL Academic English Teacher

October 2008 July 2012

Curriculum included Reading/Vocabulary, Writing/Grammar, Listening/Speaking, and IELTS preparation in all four skills.

Designed lesson plans focused on level-appropriate material on a weekly basis, creation of weekly assessments, midterm, and final exams, an d developed interesting course plans to meet academic, intellectual and social needs of students.

Trained academic teachers for IELTS test preparation courses.

Developed, administered and corrected tests and quizzes in a timely manner.

Received high remarks for the creativity of classroom lesson plans and instructional techniques from students and faculty.

Took part in student activities and volunteered to advise students with their everyday questions and issues.

May 2013- Mar 2014 Wissen Study Abroad

Jamshedpur Franchise

Responsibilities

Handled the Study Overseas business for Wissen in Jamshedpur.

Looked after admission to colleges in Singapore, Ireland.

Primarily looked after admission to Dimension College Singapore

Certified IELTS trainer by British Council

Gave IELTS training.

Trained several batches for IELTS.

Taught classes and private lessons from Beginner to Advanced, and TOEFL preparation.

Instructed at a community college in Florence for Academic English classes to prepare students for internships and continuing education.

Traveled to student's homes and businesses for English lessons, field trips, and conversation clubs.

Coordinated after school tutoring hours with other teachers to help students in need of extra attention.

Manager

October 2010 to January 2012 Intelenet Group Services Pvt Ltd

Worked closely with the owner to formulate and build the store brand, and contributed to merchandising ideas at store sale meetings.

Promoted the store through marketing and fashion shows.

Delivered excellent customer service by greeting and assisting each customer, and addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received, and reorganized the sales floor to meet company demands.

Participated in various incentive programs and contests designed to support achievement of sales goals.

2006 Nov – Oct 2010 Citigroup Global Services Pvt Ltd

Collection Officer

Responsibilities

Looking after customer service issues regarding Credit Cards.

Looking after the payment details of Credit Card of Priority customer.

Sorting Service issues and handling closure of the account

Handled Collection Agencies as a Team Leader for loan and Credit Card collection as an added responsibility and profile Team Management, leading & monitoring the performance of SSA to ensure efficiency in business operations and meeting of revenue and collection targets

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time= frames.

Addressed customer service inquiries in a timely and accurate fashion.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.

Certifications

Lead Program, Center for Student Involvement; Certificate Recipient.

Participated in a series of at least 10 hours of workshops focused on learning ng about and developing leadership principles and competencies.

Leadership: Students attend workshops covering various aspects of the Social Change Model of Leadership and define their leadership style at the end of the= program.

Education

TEFL Certification: EFL/ESL teaching span class 3D programline

Bachelors of Liberal Arts: English/Writing, December 2005 University of Patna

Additional Information

Volunteer Experience: Food Bank of the Rockies, taught free classes to immigrants, and produced benefit fashion shows for charity.

Hobbies and Interests: Baking, reading, screen writing, swimming, and learning other languages.

Personal Information

Date of Birth : 28th Dec 1983

Present Address : Bella vista apartment flat no 213 near zila parishad school Old alwal -10

Languages Known : English, Hindi

Email : adh9to@r.postjobfree.com

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