Steven M. Ruszin

* ****** **** **** ********, Pennsylvania 18640 267-***-**** adh9tk@r.postjobfree.com www.linkedin.com/in/ruszin/

Summary

A highly dedicated and results-oriented IT manager with a demonstrated record of leadership experience in systems administration, technical support and maintenance, desktop and server setup and administration, hardware ordering and deployment, system migrations, server configuration, and vendor management. I leverage excellent communication, customer service, and organizational skills to work with diverse customers and other partners spanning technical and non-technical functions. I’m an adaptable, creative problem solver and team player who ensures efficient operation of business-critical systems.

Technical Skills

Operating Systems: MS Windows (10, 8, 7,), Server (2016 2012, 2008), UNIX (SCO, AIX), Linux (Slackware, Red Hat, Ubuntu), VMWare ESXi

Hardware: PCs, Laptops, Servers (Dell PowerEdge, IBM, HP, Compaq), Intel and AMD Chipsets, Routers, Switches (Cisco,), Avaya ACD and Media Gateways, SER TSP and CPS 12000 Dialers, Aspect ACD Systems

Cloud Technologies: AWS, Azure

Experience

SYKES ENTERPRISES, INCORPORATED, REMOTE

Manager, Area IT, US, 2010-2019

Managed a group of eight system administrators on various projects based in remote corporate locations.

Provided 24/7/365 technical support and maintenance for corporate locations.

Deployed and maintained corporate patch management solutions (IBM BigFix) for all corporate desktops and servers.

Built and maintained satellite location domain controllers, terminal servers, SharePoint servers, and utility servers.

Configured and troubleshot DHCP, DNS, and SQL servers.

Built and maintained corporate PC PCI compliant images for various clients and operating systems.

Worked closely with onsite clients to ensure compliance with technical contractual obligations.

Review, tune, and implement support processes / procedures to ensure compliance with customer / Sykes policies.

Incident and problem management for all locations within my purview.

Managed IT build and turn-up of new Sykes locations in several US regions.

Implemented Microsoft Terminal Services in several remote locations to reduce costs and centralize infrastructure.

Developed reports and corporate policies using Microsoft SharePoint and Office.

ICT GROUP, Newtown, Pennsylvania

Manager, Contact Center Infrastructure, 1999-2010

Led dedicated group of five system administrators on various projects.

Provided 24/7/365 global technical support and maintenance for corporate locations.

Provided hands on support to Pennsylvania locations.

Implemented and maintained corporate Active Directory infrastructure, including OU hierarchy and group policies.

Played major role in migrating to Windows 2003 Active Directory from Windows NT 4.0 for all Windows desktops and servers.

Founding manager of ICT’s Support Center, defining scope of all help desk policies and procedures enterprise wide

Deployed and maintained corporate patch management solutions, including WSUS versions 2 and 3 for all corporate desktops and servers.

Built and maintained corporate servers, including domain controllers and file and print servers.

Configured and maintained DHCP, DNS, WINS, IIS, and SQL servers.

Built and maintained corporate PC ISO images for various clients and operating systems.

Researched software and hardware for corporate IT solutions.

Built and turned up new locations in several US regions.

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