Sales Manager

LUIS I. CASTILLO

*** ******* ***

South Milwaukee, WI 53172

adh9sj@r.postjobfree.com 414-***-****

CAREER OBJECTIVE To obtain a position within an organization that will fully utilize my management, training and bilingual communication skills to exceed personal and organizational goals.

PROFESSIONAL EXPERIENCE

Generac Power Systems – Eagle, WI October 2019 to Present

Bilingual Technical Trainer

Trainer for international and domestic dealer service training

Effectively trained technicians with an average of 95% of students passing

Key point of contact for international dealers technical questions and support needs

Single contributor of Spanish translations of all technical materials.

Responsible for developing training materials (presentations, manuals, etc.) when products are updated or introduced, instrumental in developing virtual learning due to Covid-19 pandemic

Responsibility include teaching troubleshooting and repair skills on Generac product to the dealer service technicians

Helped with technical support lines as needed

GE HEALTHCARE – Oak Creek, WI January 2019 to October 2019

Technician

Interface with other departments in execution of duties to ensure the orderly flow of material and information

Perform advanced troubleshooting encompassing multiple variables and unknowns to achieve root cause analysis and problem resolution

Develop and execute training plans as required

Provide strong individual contributions in context of achieving team goals

Provide technical leadership by assisting others in troubleshooting, answering questions and seeking engineering assistance

Wal-Mart – South Milwaukee, WI September 2017 to January 2019

Department Manager

Ensure customer satisfaction by greeting and answering their questions

Touring my department to ensure it meets our customers' expectations

Work hand-in-hand with sales associates to get the job done

Prepare and plan for upcoming events that will impact y Asmy department

Ability to communicate, take direction at all levels, and turn it into action

CNH Industrial – Racine, WI June 2013 to Sept 2017

Technical Trainer

Responsible in the development and delivery of Technical Training including alternative learning training modules, which included making of tech knowledge videos and web based modules for course prerequisites

Trained dealer technicians on Engines, After-Treatment Systems, Large and Mini Excavators, Skid Steers and Electronic Service Tool

Reviewed current training documentation and re-wrote technical procedures and training manuals as necessary

Provided visual learning thought installation and use of software in training lab environment

Helped with technical support on excavators, skid steers and compact wheel loaders as needed

Generac Power Systems – Eagle, WI April 2010 to June 2013

Bilingual Technical Trainer

Trainer for international and domestic dealer service training

Effectively trained technicians with an average of 95% of students passing

Key point of contact for international dealers technical questions and support needs

Single contributor of Spanish translations of all technical materials. Results include corporate financial savings of over $100,000 annually

Responsible for developing training materials (presentations, manuals, etc.) when products are updated or introduced

Responsibility include teaching troubleshooting and repair skills on Generac product to the dealer service technicians

Generac Power Systems – Eagle, WI

International Account Manager July 2007 to April 2010

Responsible for the development of eight international dealers throughout Central America and the Caribbean

Assisted Director of International Sales in developing sales opportunities and exceeding joint sales objectives

Leveraged AS-400 system to assist the dealer network to locate parts, bill of materials, install drawings

Key point of contact for international dealers with regard to in-process orders and technical questions

Championed the translation of sales and marketing material

EDUCATION University of Wisconsin-Whitewater, Wisconsin B.A. Major: Spanish August 2000

COMPUTER SKILLS Microsoft Word, Microsoft Excel, Microsoft Power Point

PROFESSIONAL TRAINING Professional Management through Fastenal School of Business, Certified EGSA Technician through Electrical Generating Systems Association (EGSA), AS400, Multiple Customer Relationship Management (CRM) systems

REFERENCES Available Upon Request

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