Manager Service
Resume:
SUNIL SADHU
adh9qv@r.postjobfree.com
SUMMARY
** ***** ** *********** ********** and Business Management experience with emphasis on Release / IT Change Management, Agile Release / Scrum Master and Project Management.
Other key areas of experience include following: Program Management, Enterprise Change Management, Incident Management, Demand Management, Impact and Risk Assessment, Quality Management (QA) and Business Analysis (BA), software analysis, design, development and deployment using various technologies.
Providing Information Technology Service Management (ITSM) assistance, focusing on helping clients make smooth, meaningful changes to improve operational efficiency and reduce costs in the delivery of services based on industry best practice, including the Information Technology Infrastructure Library (ITIL)
Experience in conducting daily Scrum meetings, Sprint planning, Sprint Review meeting, Sprint Retrospective and Backlog refinement,. Worked with Product owner on artifacts such as Product backlog, Sprint backlog, Sprint burn down chart and Release burn down chart
Extensive experience in defining, implementing/ rolling out, and stewarding Change and Release Management processes and principles.
Managed complex development and critical projects on tight time-lines, aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Experience handling and supporting Infrastructure projects, Data Center projects, Disaster Recovery practices and process definition; procuring required assets.
Clear understanding of Data Center operations.
Complete end-to-end experience in Software Development Life Cycle (SDLC) for large applications including analysis, design, development, customization, implementation and maintenance
Considerable experience working on rapidly changing applications and environments (Agile and Waterfall methodologies)
Extensive experience of IT Quality Management (QA) and software and infrastructure testing practice.
Years of experience in leading and managing large onsite and offsite teams for medium to large projects (more than 50 people)
Managed cross-functional teams composed of Project Managers, Business Analysts, Developers, QA Analysts and vendors
Extensive experience in new technology implementation, conducting system and User Acceptance Testing, training team members and end users including training coordination and creating training materials
Strong knowledge of project management tools like IBM Rational Portfolio Manager (RPM), IBM Clarity, MS Project, MS Visio, PlanView.
Strong knowledge base in business and industry best practices
Excellent communication, presentation, documentation, analytical and problem solving skills
Proven ability to relationships, establish personal credibility across the enterprise base, enlist the help of others to achieve goals, and educate, guide, and influence the thinking of key decision makers. Ability to effectively interface with all levels of the organization in a professional manner.
Clear understanding and knowledge of networking including firewalls, ports and network protocols (TCP/IP, UDP, HTTP…), Domain Name System (DNS)
SKILL SET
Utilities : Microsoft Project Plan, Microsoft Visio, IBM Rational Portfolio Manager
Languages : C, C++, VC++ (SDK/MFC), PERL, Pro* C, Java etc..
Scripting : JavaScript, VBScript, PERL CGI, Python etc…
Databases : MS SQL Server 2000-2012, Oracle, PL/SQL, Cassandra, DB2 etc…
Configuration Tools : Subversion, MS TFS, GIT, etc…
Miscellaneous Software/Tools : VISIO, MS Visual studio, Atlassian Suite, Hyperion ESSBASE, Web
Sphere Studio, TOAD, Outside View, Clarity, Quality Centre, HP Extreme,
Service Request Management, Virtual Tech, Virtual Change, Confluence,
Wintel Web, HP Project and Portfolio Manager, Tectia, Quality Center,
CLASS, Horizon, eCCAp, Claims Gateway, Clarity, ServiceNow, Putty,
MQ Visual Edit, Tandem, Outside View, Hyperion, ESSBASE, Microsoft
Office, Make, ANT, Power Shell, Jenkins (Hudson), MS Build, WinSCP
Operating Systems : Windows 08/NT/2000/XP/2008/2012, Red Hat Linux (RHEL), SUN Solaris, IBM AIX, HP UNIX
EDUCATIONAL QUALIFICATIONS
Master of Science (Computer Applications) Swami Ramanand Teerth Marathwada University, India.
Certified Scrum Master (CSM®) Scrum Alliance
Leading SAFe – SAFe 5.0 Agilist (SA®) Scaled Agile
ITIL V4 Foundation (ITSM) Axelos
.
WORK EXPERIENCE
Senior Release Manager, AXA XL (Previously XL Catlin), Hartford, Connecticut Jan’ 17 – Current
GT Controls AXA XL
Global Technology (GT) Controls team is responsible for Test, Release and Change Management process governance and implementation of the industry best practices enterprise wide. In addition GT Controls is involved in all the integration (XL merger with Catlin and later merger with AXA) projects; defining processes and re-defining with each org change/merger and ever-changing technology needs of the organization.
Release Management team is responsible all the small change BAU releases and project releases of more than 700 applications (and counting) in the organization. Release Management owns any code change in Production and Production minus one environment. Manage releases in adherence to the Change Management process guidelines. Represent changes at CAB and gather approvals. Release management manages releases in Agile, Waterfall and/or hybrid delivery model.
Responsibilities:
Performed various roles within the organization as demand arose. Primarily a Release Manager, it was both Release Manger plus Scrum Master for the same set of applications that were on Agile Methodology for delivery of BAU enhancements. Perform Release Manager Role on Waterfall model of delivery. Perform Product Owner role for the applications that had external business partners involved.
Provided Information Technology Service Management (ITSM) assistance, focusing on helping smooth, meaningful changes to improve operational efficiency and reduce costs in the delivery of services, including the Information Technology Infrastructure Library (ITIL)
Held daily stand up (SCRUM Master) meetings to ensure daily activity status is captured and monitored. Conduct Backlog refinement, Sprint Planning, Sprint review and Sprint retrospective meetings in line with Scrum alliance guidelines.
Created and manager forward plan of release windows, their dependencies like impact to other applications or users for all the applications in the portfolio.
Reviewed and produced management information, including KPIs (Key Performance Indicators) and reports about release implementations, post implementation incidents and problems reported.
Managed risks and resolved issues that could affect release scope, schedule and quality, made sure the application implementations are defect free and issues are not introduced due to the changes within the release.
Maintained the release schedule for all core services and ensure alignment across key partners, vendors, stakeholders and suppliers.
Developing and maintaining the incident management system
Developed and helped Incident management approach: Driving, managing and maintaining the major incident process and associated procedures; encouraged and ensured that all IT teams follow the incident management process for every incident; managing oversight on high and critical Incidents to ensure timely completion; ensure incidents with higher priority are addressed to customer satisfaction, as possible, in timely manner, report incident status for high priority incidents.
Reviewing and auditing the process.
Managed and addressed user escalations on service requests and incidents based on priority.
Held periodic review meetings to measure are delivered on time and within budget, and that they meet or exceed expectations where possible. And monitor progress to ensure application releases to ensure the releases/changes.
Held release readiness review meetings and Go/No-Go calls/meetings.
Mentor and Manage junior Release Managers and Release coordinators.
Coordinated release scope/content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
Coordination with various Vendor support teams during planning and execution windows; along with Vendor Management and negotiations.
Coordinated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes and communicated the same to the key stake holders.
Communicated release scope/details and schedules to the Business along with readiness of the releases as required.
Managed Infrastructure projects and release to insure, systems/infrastructure changes are available to the users/teams per their required timelines.
Continuous Improvements, Automation, Performance Improvements, Process Improvement initiatives. Created TimeZone sheet that the teams use to calculate outage timelines for each of the time zones for impacted ountries; like US Eastern, British, French and India times. Saves more than estimated 1000 hours per year for the organization, received special recognition for this effort along with few more.
Identifying and capturing the full scope of releases for set of Mission Critical and Business Critical applications that need to be managed on JIRA and MS TFS systems.
Define code merge strategies on MS TFS for each of the project builds on MS TFS as source code repository and on AS 400 systems.
Group release scope items into a set of items to be bundled as a single release item/build where possible, depending upon the nature of the application and its technical feasibility.
Maintaining and managing on Confluence/Wiki and MS SharePoint.
Identifying the requirements for key support resources including environments, release, service design, service transition or quality assurance.
Performing demand management with key stakeholders including Business users, Business Engagement Managers and Product Owners.
Conducting deployment and implementation activities ensuring implementation and roll back plans (run books) are prepared and validated.
Managing and coordinating with global teams (different teams at different locations) during implementation of complex releases.
Performing Post Implementation Reviews (PIR) for all changes, reviewing results from the work carried out and identifying areas of improvement for future implementations.
Environment:
ServiceNow,JIRA, Confluence (Wiki), PowerShell, MS TFS, MS SharePoint, CMDB, MS SQL Server PL/SQL, IIS Manager, Windows services, MS Teams, etc…
Release/Environments Manager, Lowes, Mooresville, North Carolina May’ 15 – Dec’ 16
DCS Environment Management Lowes.com
DCS Environment Management Team handles all the non-production environments excluding pre-prod for lowes.com and mobile web applications at Lowes headquarters in Mooresville, NC. Team manages more than 60 virtual machines (VMs) that include application servers, web servers and DB servers. Applications are supported from an environment perspective; these applications include Commerce, Search, Type Ahead, Mobile Web, Catalog Service, Web, History Services, etc… Team is responsible to ensure the Dev, QA and Test environments are available and host most current production base version along with additional desired code base that is being developed/tested. All the integrations and level ups are ensured in timely manner.
Responsibilities:
Orchestrate between QA Automation, Engineering, Development, etc… Ensure timely level ups.
Orchestrate Environments allocation to various development groups and/or Releases.
Gather scope details for each of the .com release. Ensure environments are updated and ready accordingly.
Help automate and streamline build and release processes using various tools.
Working closely with other departments to ensure release builds meet performance, stability standards and identify & resolve any potential conflicts.
Hold daily stand up (SCRUM Master) meetings to ensure daily activity status is captured and monitored.
Providing Information Technology Service Management (ITSM) assistance, focusing on helping smooth, meaningful changes to improve operational efficiency and reduce costs in the delivery of services, including the Information Technology Infrastructure Library (ITIL)
Maintain development, QA, Test and Pre-Prod environments. Pre-prod activities are initiated for an external team via Team View, ensuring proper swim lanes are followed for code push.
Perform PIR (Post Implementation review) for the changes that are pushed up from lower environments, capture pain points for remediation/improvements.
Triage trouble and incident tickets and track them to closure on JIRA.
Lead/conduct Go-NoGo (CAB/TAB) meetings to capture approvals from all the stake holders including development, testing and Operations teams.
Daily/weekly calls with offshore/onshore teams to ensure Environments are managed according to the needs and requests from other departments in the organization.
Coordinate with various development groups, program managers and portfolio manager to devise a Release plans and calendar for the .com applications releases/projects.
Participate in discussions pertaining to various technical advances and planning implementations of the newly introduced tools and processes.
Managed change requests on various tools, track approvals and closures post implementations.
Environment:
JIRA, Jenkins, Maven, Bamboo, Git, Stash, IBM WebSphere, IBM DB2, Akamai, Endeca, Total View, Putty, WinSCP, AquaDataStudio, Bash Shell. BMC TMART, Clarity, Red Hat Enterprise Linux (RHEL)
Release/Operations Manager, Frontier, Everett, Washington Apr’ 14 – Mar’ 15
Field IT
Field IT started with very few IT developers setting up utility applications for the FAST (customer tech support) team in Everett, WA. Applications grew up in stature as these apps provided easy in performing customer service activities. Provisioning and API applications were primarily taken care by the Field IT team. U-Verse was acquired by Frontier Communications in Connecticut from AT&T, that’s when this group of IT professionals started working like a IT Team and all the required tools (MS TFS/Build Server, HP ALM, JIRA) and components were added to the setup.
Responsibilities:
Chaired/participated in Change Advisory Board (CAB) committee meetings for evaluating and approving proposed changes after establishment of the configuration/release management baseline.
Liaised with Projects, Tech Support leadership and Operations teams and successfully migrated applications into Production environment.
Hold daily stand up (SCRUM Master) meetings to ensure daily activity status is captured and monitored.
Installed, setup and Managed TFS Build services for all the non-production environments and production environment.
Configured builds and deployments using TFS Build Templates (xaml files) and PowerShell. Setup TFS Build to perform continuous integration (CI), and auto deployment (continuous delivery) of the code.
Setup and Managed Issue/Bug Tracking in various tools like MS TFS, HP ALM (Quality Center).
Developed and maintained enterprise-wide integration and dependency schedules identified and documented business and system processes on UAT and PROD in the configuration management system.
Providing Information Technology Service Management (ITSM) assistance, focusing on smooth, meaningful changes to improve operational efficiency and reduce, including the Information Technology Infrastructure Library (ITIL).
Coordinated with various network groups to setup new servers in various domains to facilitate the U-Verse conversion project. Activities included: IP networking on different domains (CORP, DMZ), setting up VPNs, VIPs, DNS, Network Load Balancers (F5, A10), firewall accesses and infrastructure and environment management.
Refined existing automated build processes, regularly identified build errors and streamlined handover process and documentation.
Maintained and updated a software library regularly to administer release process.
Performed Infrastructure project management, Environment Management, Release Management, Configuration Management, Version Management.
Setup and Managed SharePoint, Wiki to maintain Project and Team documentation and related information.
Managed Intake and Change records on in house ISR Portal and PlanView.
Performed TFS administration, managed code branches, performed merging/branching. Maintained Project collections and access permissions.
Participated in Change Advisory Board (CAB) committee meetings for evaluating and approving proposed changes after establishment of the configuration management baseline.
Managed environments DEV, SIT, QA, UAT, PPRD and PROD for various releases and designed instance strategies.
Maintained and updated a software library regularly to administer release process.
Performed Configuration Management, Version Management and Releases.
Managed Intake and Change records on in house ISR Portal and PlanView.
Coordinated with various network groups to setup new servers in various domains to facilitate the U-Verse conversion project.
Environment:
MS Visual Studio, MS TFS, Share Point, Remedy, ISR Portal, PlanView, Red Hat Linux, Visual C#, MS SQL Server PL/SQL, IIS Manager, Windows services, XAML, PowerShell, TFS Power Tools
Lead Change Coordinator/Manager, Citibank, Tampa, Florida Nov ’09 – Mar’ 14
PCCM/CRDM
Global Change Control under (CITS) Corporate Information Technology Centre Project is primarily focused on handling Migration and Non Migration deployment request for CITIGROUP Corporate Information Technology Centre Applications. This involves developing automated procedures for code deployments / launch, maintaining versions, detailed documentation of procedures required to support applications. Project further involves implementation of Migration Tool like HP Project and Portfolio Manager, AnthillPro, Serena Mover, Configuration Management Tool like Serena Version Manager, Workflow Management Tool like Serena Team Track.
Responsibilities:
Liaised with Projects and Operations teams and successfully migrated applications into Production environment.
Developed and maintained enterprise-wide integration and dependency schedules, identified and documented business and system processes on UAT and PROD in the configuration management system
Tailored Request for Change (RFC) processes to fit the requirements of the business by optimizing risk exposure and minimizing severity of impact
Led Change Advisory Board (CAB) committee meetings for evaluating and approving proposed changes after establishment of the configuration management baseline
Devised standards and procedures, conducted periodic reviews to ensure that change management controls are capable of supporting deployment / launch activities and implementations to meet business needs.
Implemented processes to achieve repetition of solution implementation to assist in cost control, improving margins and optimizing operational efficiency.
Devise implementation plans and schedules for the change requests to have zero to minimal impact of applications/organization.
Allocate resources for green-zone activities during week-ends or non-working hours for Tier 1 or high criticality applications.
Refined existing automated build processes, regularly identified build errors and streamlined handover process and documentation according to Citigroup standards.
Managed and administered version control/source code management systems like, MS TFS, SVN, PVCS.
Identified new tools, technologies, and processes to improve the reliability, repeatability, and efficiency of builds and releases/launches.
Maintained and updated a software library regularly to administer release process.
Lead/Managed Change/Release management team comprising of both onshore and offshore (60+)
Conducted trainings for stakeholders (Stakeholder Management) and employees and measured employee performance.
Track and review change requests for validity, feasibility, approval, implementation, PIR, and closure; as per change management guidelines.
Kept abreast of all internal and external factors affecting customers, developed full understanding of the customer and service issues and played a key link in customer and service provider relationship
Performed Change Management, Configuration Management, Version Management and Release Management.
Designed and implemented automated code migration utilities on windows and UNIX using Shell scripting, DOS batch and PERL.
Customized and configured deployments using Build and Deployment tools like ANT, MS Build, Chef, for UNIX/Linux and Windows platforms.
Customized HP PPM for generic code migration and SQL execution.
Configured Web applications using IIS Manager and Window services.
Developed a reporting template in MS Excel for daily/weekly/monthly reporting, incorporated VB macros in excel.
Environment:
C, PERL, MS Excel, VB Script, Shell Script, PERL, Service Request Management, Virtual Tech, Virtual Change, Wintel Web, WebSphere, OASIS, SVN, GIT, ANT, PVCS, Serena VM, MS Team Foundation Server, HP Project and Portfolio Manager (Kitana HP PPM), Jenkins, Tectia (UNIX/Linux client), Oracle, PL/SQL, IIS Manager, Apache Tomcat, IBM ClearCase, HP QC, IBM uRelease/uDeploy
Test Manager/ IT Project Manager, Nationwide Insurance, Dublin, Ohio May ‘09 – Nov ‘09
P&C CS (Property and Casuality Claims Solutions)
Claims Solutions is the Business Area in Insurance which deals with the Loss reported by the customer/claimant to the disbursement of the claim. There are different applications that deal with the claim. There are applications that support claims initiation, then the claims processing and claim disbursement. The Loss is reported to Customer Service, the CSR uses one of the Claims Initiation applications to enter the Notice of Loss (NOL). Then the NOL is assigned to Claims Adjustor (Representative) who then uses the Claims Adjustment/Processing tools till disbursement. There are thirteen different Lines of Business (LOB) supported by P&C CS
Responsibilities:
As part for Impact Assessment Team, provided estimates on the development and system testing effort.
Established a lightweight Scrum project management process and helped team meet sprint goals. Facilitate daily Scrum meetings, Backlog refinement, Sprint planning, Sprint Review meeting and Sprint Retrospective. Closely work with Product owner on artifacts such as Product backlog, Sprint backlog, Sprint burn down chart and Release burn down chart
Facilitated successful release of code from QA to Production by proactively working with Executives, Product Management, Development, QA and Operations
Identified dependencies between applications to eliminate and reduce risks and potential conflicts in environments during Releases.
Produced Recap reports on all the testing projects and releases.
Prepared a daily status/ Triage report on the testing effort for a Release.
Identified and communicated the status of Release issues and schedules to internal customers, Business users and Executives
Led cross-functional teams to support each Release project plan and post Release/Change review process
Ensured effective and efficient preparation, building, testing, and implementation of change-related activities
Trained the development, testing, project teams and consultants in use of version control and change management procedures
Served as subject matter expert to administrators, developers, and testers to optimize and align internal resources to maintain best practice standards.
Provided estimates and ensured resource allocation.
Environment:
Visual Studio, C++, CLASS, Horizon, eCCAp, Claims Gateway, Clarity (for Impact Assessment in Demand Management), Quality Center (for Test scripts, defects), DB2
Lead Developer/ Team Lead, Sprint, Overland Park, Kansas Jan ‘08 – Apr ‘09
SDP (Service Delivery Platform)
SDP (Service Delivery Platform) is the repository for all the NPA-NXX, CLLI code, switch and equipment information for the Sprint PCS, Wire line Data and its affiliates. The application allows for tracking the ordering, implementation, testing, and maintenance of new NXXs that are added to the Sprint wire line & PCS (wireless) network. SDP holds a two way interfacing with several other applications by providing a window of information regarding the wireless network.
Sprint Nextel switches are programmed using C programs on Tandem proprietary systems. The switching programs are written back in 1995. There is lot of scope of optimization of those programs. The SDP team was responsible for provisioning of the switches; the team had the total responsibility of provisioning/programming the switches. Their maintenance and production support.
Responsibilities:
Designed detailed for the project optimization.
Involved in development and testing of several programs written in Tandem C.
Designed and developed systems to provision the switches.
Involved in manual testing in unit and integrated testing
Prepared a high level and low level design document
Designed tables, message flow and message handling.
Lead and mentored junior team members, created training material and presentations for the team.
Environment:
Tandem, C, Outside View
Senior Developer/Team Lead, Sprint, Overland Park, Kansas Nov ’04 – Dec ‘07
BI Applications
BI Apps in Sprint Nextel wireless area included: Executive Management Information System(EMIS-ERS), Executive reporting system (XRS), Affiliates reporting system (XOS), BI Apps consolidated Data Mart and reporting system (DFS), XZS and XNS
Sprint PCS (Sprint Personal Cellular System) had some legacy Business Intelligence Applications. These applications were broadly distinguished as per the kind of data that was processed by that particular application. e.g EMIS-ERS was dealing with the Sprint PCS handset business data and its periodic reporting on the Web for Executive management of Sprint. This application was also responsible for maintaining the reference tables of most of the BI Applications. XRS was primarily responsible for all the revenue generated through billing of the Sprint PCS business, it had multiple modules pertaining to vendors and even the Tax calculations of Sprint. XOS was subsidiary application to XRS, it was particularly responsible for revenue calculations of the Affiliates of Sprint. DFS was the application responsible for loading of all the Data Marts with the data pulled from Convergys the BPO partner of Sprint.
Responsibilities:
Involved in gathering requirements, analysis and design of the application.
Coded Shell Scripts and PERL, Python to fetch data from Hyperion ESSBASE thorough it’s reports and display summary report on EMIS (application) GUI
Developed web based user interface screens using PERL/Python for pulling in custom reports.
Coded for business functionalities like data enrichment, matching and reporting.
Solving the technical errors, developing documentation, help & installation guidelines for software.
Communication with client for support, trouble-shooting, up-gradation, maintenance & implementation of developed application software.
Environment:
PERL, Python, Pro *C, Oracle PL/SQL, HTML, Hyperion ESSBASE, Microsoft Excel with ESSBASE Plug-in
Developer - Stand Alone Applications @Srikari Impetu, Inida Aug ’02 – Oct ‘04
There were number of stand-alone applications designed and developed on ad-hoc basis as the requirements used to come. Some applications were data based (Institute Management System) some were system based (LAN Monitoring system and Heart Bit Analyzer). These applications were developed when we had some client for that. These projects/applications were all short and independent of each other.
Responsibilities:
Involved in acquiring the projects.
● Involved in designing and developing the applications.
● Unit/system testing of modules.
● Projects Deployment and end user place.
● Prepared Technical Documents.
Environment:
MS Visual C++, Oracle PL/SQL, VSS
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