Aftermarket sales & services, Industrial sales, Product manager

PROFILE SUMMARY

• Competent professional with ** years of admirable technical experience (Techno commercial) of after-sales and services of Air compressor, heavy equipments & pneumatic products.

• Exposure in working culture of different types of customers of INDIA and AFRICA.

• Pivotal in improving customer satisfaction ratings through suggestions, development & implementation of new customized solutions.

• Skilled in providing pre-sales technical assistance and product education while liaising with other members of the sales team and other technical experts for production & operation.

• Extensive experience in managing service operations, production with focus on implementing policies and procedures wherein heading post- sale service operations, ensuring customer satisfaction and business retention.

• Team leader with skills to analyze unique problems and think logically to find the right solutions. CORE COMPETENCIES

~ Sales

~ Customer Support

~ After Market Operations

~ Team Management

~ Service & Maintenance

~ Revenue Generation

ORGANIZATIONAL EXPERIENCE

EOLE, Madagascar

Technical Manager(Techno

commercial)

October 1st,2017-March 2020

• Responsibility of complete combined sales and services of Air compressor and related accessories.

• Performing maintenance & repair work of equipment installed, making AMC sending quotes etc.

• Installation & commissioning of equipments sold by us or third party.

• Handling of after sales team & technical team to ensure the sale of spare parts with right solution to customer.

• Dealing with customer & OEM for sales of machines, such as Air compressor, Drier, Chiller, Oxygen generator, nitrogen generator & Diaphragm compressor (Booster) etc. UTAS Nigeria Ltd., Distributor of Atlas Copco, Nigeria Aftermarket sales & services Manager May’2014-Sept’2017

• Performing installation, commissioning, maintenance and troubleshooting of Screw Oil Injected and Oil Free Air Compressors and Driers of FD, CD, BD, MD and XD, Energy Saver,chiller, diaphragm compressor etc.

• Ensuring periodic and preventive maintenance are appropriately scheduled & accomplished and emergency troubleshooting & maintenance support were readily available E-Mail: adh9ql@r.postjobfree.com

Contact: +91-991*******, WhatsApp- +230-********

Targeting challenging & rewarding opportunities in Sales & Service Operations with a leading organization of high repute preferably in Service Oriented Engineering and Allied Industry in across African countries/Overseas

• Developing customer support for Atlas Copco air compressors and aftermarket products

• Managing spare parts sales/ AMC execution / rate contract/value added services

• Making ROC, ECB implementation, SPM test, dealer and customer training

• Creating reports for tracking lead conversion at every step of the sales funnel and worked with the sales team for plugging leaky funnels

• Abiding to proper OEM coordination with key focus on contributing towards the smooth execution of project operations

• Conducting extensive negotiations with customers, establishing synergistic, highly profitable relationships

• Directed the manufacture, installation, and testing of ensure that products meet specifications and codes

• Delivered technical trainings to customers and dealers engineers. ATLAS COPCO India Limited, Feb’ 2012-Apr’2014

After Market Service Engineer

• Ensured customer satisfaction through direct liaison with client representatives, customers and service recipients

• Performed installation, commissioning, preventive maintenance and troubleshooting of Screw air compressors.

• Conceptualized & implemented service plans ensuring accomplishment of business goals across the assigned regions

• Administered troubleshoot of both electrical and mechanical issues of Air compressors (screw and centrifugal)

• Monitored site works / progress and completion schedule and Supervised the performance level of Service Staff for ensuring superior customer service and accomplishment of sales targets

• Managed system testing and commissioning works

CUMMINS INDIA LIMITED Sep’10-Feb’12

Service Engineer

• Implemented competitive and market intelligence capabilities through systematic and objective analysis of relevant information, relating to target markets, competitor and economic environments

• Performed installation, commissioning, preventive maintenance and troubleshooting of diesel generator

• Administered system design and executed engineering works; synchronized diesel generators and worked with gas generators also

• Delivered technical trainings to external customers

• Provided lead generation and service support to customers and market dealers from process industry. th

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ACADEMIC DETAILS

• MBA (Sales & operation ) from NIBM Kerala in 2016

• Diploma in Electrical Engineering from Board of Technical Education, New Delhi in 2010 th

• 12 from Govt. Boys Sr. Sec. School, CBSE, New Delhi in 2007

• 10 from Govt. Boys Sr. Sec. School, CBSE, New Delhi in 2005 IT SKILLS

• MS Office: MS Word, MS PowerPoint & MS Excel, MS Project PERSONAL DETAILS

Date of Birth: 15 February 1990

Languages Known: English and Hindi

Passport No.: K3341760 (Valid up to May2022)

Marital status: Married

Mailing Address: KL-290, Durga Mandir Gali, Kondli Village, New Delhi-110096, India

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