Shannon Brown

Email: adh9qk@r.postjobfree.com Telephone: 904-***-****

LinkedIn: www.linkedin.com/in/Shannon-Brown-MHA

EDUCATION

Master’s in Healthcare Administration

Walden University October 2020

Bachelor’s in Health Services Administration

University of North Florida August 2016

EMPLOYMENT HISTORY

Patient Experience Coordinator

UCHealth, Southern Colorado Region (4 Hospitals) August 2019- Current

●Planned, organized and completed projects that help improve the patients’ experience

●Manages patient experience data and serves as a contact for all survey and report distributions, as well as developing specialized reports

●Coordinated a Nurse Leader and Executive Rounding program on a medical surgical unit, involving other disciplines rounding on patients and staff

●Lead the Patient Family Advisory Council through recruitment, directional leading, support, and serves as the liaison to the leadership team in UCHealth’s Southern Region

●Researched and identified national benchmarking, patient experience best practices, and innovative opportunities for patient experience improvements

●Report out data at multidisciplinary and interdisciplinary meetings throughout the region

●Committee Chair of the Young Professionals’ group where I planned events that promoted growth and networking in the Southern Colorado region

●Member of the Magnet Steering Committee

Patient Access Lead

UCHealth, MHN and PPRH, Emergency Dept November 2018- August 2019

●Assisted with the development, implementation, and evaluation of departmental policies and procedures within the Emergency Department and a Community Hospital

●Provided mentoring, monitoring, coaching, and evaluation of team members' performance, especially in the areas of productivity and quality management

●Assisted with coordinating services, prioritizing assignments and workflow, and promoting situational decision-making/problem-solving

●Performed responsibilities as a Patient Access Representative

●Takes responsibility for, or guides team members on, the handling of complex or novel issues

Special Projects

●Organized, and ran a new discharge registration process that improves patients satisfaction and increased copay collection dollars

●Improved copayment collections, through holding staff accountable to personal goals

●Organized, ran, and hosted a Women in Leadership Panel

Clinical Administrator Team Support

UCHealth, Memorial Hospital North, Emergency Dept March 2017- November 2018

●Managed schedules, complied department staffing and productivity reports, and ran payroll for the Emergency Department

●Updated and created policies for staffing such as weekend or holiday requirements and requesting paid time off

●Maintained employee records and certifications, making certain they are compliant with regulatory agencies

●Managed medical and office supply inventory, by checking supplies weekly and ordering what is needed while staying within budget

●Member on the Practice Council for the Emergency Department, transcribed minutes and agendas and spoke at monthly meetings

Special Projects

●Improved discharge length of stay time frame from a median time of 18 minutes to 15 minutes by educating and promoting competition between Emergency Nurses

●Created a phone tree answering service for patients calling into the Emergency Department to be able to get to their desired department

●Lead meetings regarding the Memorial North Expansion and current supply management

●Organized and created education for staff in a weekly newsletter, and presented information at staff meetings occurring every other month

●Produced excel documents to assist Charge nurses and Leadership team in seeing where we are standing daily and monthly as far as productivity and daily census

●Scanned in all the employee files into digital documents

Administration Assistant

Brookdale Cypress Village, Jacksonville, Florida April 2015- March 2017

●Provided administrative assistance to Human Resources, Finance and Marketing

●Recruited potential new associates by marketing positions to student applicants at various surrounding high schools and colleges

●Reviewed applications, scheduled and performed interviews for candidates

●Organized and facilitated a New Associate Orientation for groups of 3-30+ employees

●Reviewed new hire paperwork, explained organizational policies, and coordinated the schedules with their supervisors

●Answered questions about employee benefits, retirement plans and insurance during enrollment periods and new hire onboarding

PROFICIENCIES

●Healthcare Software Programs: Teletracking, Kronos, Everbridge Notification System, iSYSTOC, and Amion

●UCHealth Specific Programs: Lawson Purchase Order system, Security Access Requests, HEAT, Work Order Requests, and Print/Brand Center

●Microsoft Office Programs: Word, Excel, PowerPoint, Teams, and Outlook

●Created and maintained Facebook, Twitter, and LinkedIn company social media websites

VOLUNTEER WORK

●Happy Cats - Cat shelter volunteer December 2019 - Current

●UCHealth Golf Fundraiser organizer and volunteer - Annually

●UCHealth Memorial Gala volunteer - Annually

●Volunteer at the Sky Sox/Vibes employee nights - Annually

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