NWOGU JOHN CHINWENDU

**, ****** ****** ******, ***** Ipaja, Lagos State.

Tel: 081********

E-mail: adh9po@r.postjobfree.com

Career Objectives

To seek a suitable and challenging position in a well-structured organization that will facilitate my contribution towards the growth and profitability of the organization.

Personal Information

Marital Status: Single Sex: Male. State of Origin: Imo.

Work Experience

April 2019 - till date Cashigo International Limited

Responsibility Recovery Agent

Calling customers to remind them of their loan repayment

Following up on customer to ensure that the repayment of the loan is made

Initiate demand and reminding emails

Ensure that the borrower references pay the loan if borrower default

September 2016 – April 2019 Nigeria Communications Commission

Outsource Global

Responsibility Customer Service Representative

Working on behalf of Nigerian Communication Commission (NCC)

Receiving inbound calls from customers relating any issues they have with their service Providers and also provide information to all individual about Nigerian Communications Commission (NCC).

Research required information using available resource

Update existing customer information into system when applicable

Evaluate problems of the customers and provide logical lasting solutions.

June 2015 - September 2015 StarTimes Digital Television

Responsibility Call Centre Agent

Answer courteously inbound calls.

Respond to customer inquiries.

Generate customer interest in the services or products offered by the company.

Provide personalized customer service by responding to the needs of the customers.

Ensure feedback from the customer to further improve the customer services.

Manage and update customer databases with the status of each customer.

Coordinate with the dispatch team to send products or provide services on time to customers.

June 2014 - February 2015 MTN Nigeria

Responsibility Call Centre Agent

Receiving inbounds calls from customers about MTN services

Making outbound calls to customer to inform them about new services

Making sure that customers are totally satisfied, when they call

Solving issues or problems customer incurred based on the company policy

Build customer loyalty by follow-up of customer calls.

March 2012 – October 2013 Diamond Bank Nigeria PLC

Responsibility Business Banker

Receiving deposit on behalf of customer to be credited

Opening of SME account for traders

Selling of the bank’s products to clients

Monitor all queries for present customer and assist in resolving all issues for new requirements

Manage all business and commercial customers for bank.

Manage communication between employees and new customers.

Assist commercial clients with all information for managing accounts.

Manage efficient working of team and ensure optimal level of customer services.

Provide support to sales and service operations and participate in promotional campaigns and seminars.

November 2010 - October 2011 Lagoon Home Savings and Loans Limited

Responsibility Internal Auditor Trainee

Daily call-over of transaction vouchers

Prompt correction and production of reports on all exceptions noted on vouchers

Review of outward cheques to identify third party cheques lodgments to confirming their compliance with bank’s policy.

Conduct timely implementation of risk-based internal audits as directed by controller complying with annual audit plan.

Assist on various audit projects and matters and ensure to have initial focus on revenue assurance.

Implement internal audit tasks in areas of risk management and internal control

Evaluate internal audit suitability, efficiency, cost-effectiveness and internal controls effectiveness.

Examine validity and reliability of financial, accounting and other data and report any deviations.

Participate in audit engagement planning, reporting, scoping, execution and follow-up as defined.

Study and learn company policy and procedures.

Academic Credentials

University of Ilorin, Kwara State.

BSc finance 2006-2010

Ikeja Grammar School Oshodi 1998-2004

Senior Secondary School Certificate

Community Primary School, Oshodi Lagos 1992-1997

First school leaving Certificate.

Professional Certificates:

Airfares and Ticketing 2014

Basic Reservation course 2014

Hobbies: Knowledge Acquisition, Reading and Meeting people

Skills

knowledge of the following computer packages

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Omnicore Banking, Sebre, Sim Registration Validation (SRV), City Dialer (CTI), StarIboss, Sundial, Eyebeam

Strengths & Personal Skills

Ability to work with minimum supervision.

Ability to work under pressure.

Good Team Player.

Hard working and eager to learn.

REFRENCES: AVAILABLE ON REQUEST.

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