Lokesh Sethia

House number *, Imperial Estate, Peer Machalla Zirakpur

Mohali, Punjab 140603

Contact No : +91-855*******

E-mail adh9ph@r.postjobfree.com

Career Objective

Seeking challenging assignments in the field of project with a reputed organization where quality, integrity and work ethics are valued and opportunities to learn, enhance skills and thereby add value are immense.

CORE COMPETENCY AREAS AND OFFICE SUPPORTED SKILLS

Resourceful and competent to create healthy and bonding relationship with clients through excellent performance and communication skills.

An effective team player with exceptional planning and execution skills through a systematic approach, capable of leading and motivating a team to achieve organizational objectives.

Have comprehensive communicating skills and due business practices.

Career objective Professional and work oriented.

Can work under the tough deadline. Have ability to organize, multitask, prioritize and work under pressure.

Have comprehensive communicating skills and due business practices.

Solid communication skills both written and verbal.

ACADEMIC CREDENTIALS

Secondary-10th Class (matric) - From CBSE Board - Passed in 2005

Senior Secondary -10+2 - From CBSE Board - Passed in 2008

Bachelor in Arts (B.A) – 58.50% From Punjab University in 2011

Computer Programming Skills

Operating Systems : Windows XP, Windows 7, Windows 8, Windows 10

Office Package : Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express.

Work Experience Cum Professional Background

Crestbell Support Private Limited

Customer Support Executive (C.S.E) June 2012 – Jan. 2015

Team Leader (T.L) Feb. 2015 – Feb. 2019

BJS HOME DELIVERY

Customer Service Advisor May 2019 – March 2020

Works/Duties Performed

Key responsibilities manage a support team to provide first class post sales support.

Customers provide input into the pre sales process and act as a lead on support and service issues, strategy and approach develop and grow a new post sales service management function .

Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.

Set-up, manage and improve standards and procedures within the team ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate .

Manage the team and individual performance, technical and skills development encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together cascade business objectives and targets to the team.

Review daily priorities and take appropriate action to ensure results are achieved remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges liaison with the internal functions including sales, product management, network operations, provisioning and other service functions.

Ensure high quality, up-to-date documentation exists for all service arrangements.

Ensure test labs are maintained to agreed standards and all relevant testing is documented.

Provide input into the company service strategy.

Date Of Birth : 19/07/1987

Marital Status : Married

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