Vanessa Polonio

Centreville, Virginia, United States

adh9pc@r.postjobfree.com 703-***-****

linkedin.com/in/vanessa-polonio-34056144

Summary

Determined, self-motivated individual with more than three years of professional key customer service experience. Specializes in understanding client needs along with logistics operations, and using this knowledge to assist sales teams to exceed customer expectations. Always thriving to become a trusted liaison between clients and the sales organization. Experience

Business Analyst

Log-In Logística Intermodal

May 2015 - Oct 2016 (1 year 6 months)

• Supported the sales executive to win new business and maintain/increase the shipment volume of the client portfolio.

• Contacted current and new clients to support sales and operational process.

• Issued the business proposal, quotes, and follow-up of operations.

• Verified opportunities, mapped the market, and identified potential clients.

• Planned travel arrangements and appointments for the sales executive.

• Followed up on departmental goals.

• Prepared periodic reports, performance analyses, and met deadlines.

• Provided office and administrative assistance to the sales executive.

• Prepared commercial offers and interacted with internal and external departments. Junior Analyst

Log-In Logística Intermodal

Apr 2012 - May 2015 (3 years 2 months)

• Controlled, followed, and carried out all the operational routine of Key Account clients.

• Monitored and supported the Door to Door logistic operations throughout Brazil, with the objective of satisfying the client with information and meeting demands.

• Checked and monitored the loading and unloading of short-sea shipping at principal ports in Brazil.

• Contacted clients to support the entire operational process.

• Provided operational support to the Business department;

• Monitored operational indicators;

• Managed operational expenses (demurrage and storage as well as other costs resulting from operations). Intern

Mercedes-Benz do Brasil Ltda.

Jan 2011 - Dec 2011 (1 year)

• Invoiced external market bus, truck, and CKDs.

• Executed contracts for the purchase and sale of external market chassis/buses.

• Monitored the stock of chassis, trucks, and CKD.

• Checked and distributed bills of sale.

Vanessa Polonio - page 1

• Canceled export processes.

Foreign Commerce Assistant

Âmbar Importação

Apr 2010 - Dec 2010 (9 months)

• Invoicing.

• Divided cargo (truck containers) for invoicing.

• Quoted and closed exchanges directly with the Exchange Bureau.

• Quotes and closing from Finimp.

• Checked exchange contracts, swi and Finimp.

• Became familiar with the operational routine for importing.

• Acquired logistics knowledge.

• Inventory control.

Invoice Clerk

RimaPeças Distribuição de Auto Peças LTDA.

Jul 2008 - Apr 2010 (1 year 10 months)

• Invoicing.

• Calculated taxes to be collected (ICMS).

• Closed weekly client invoicing.

• Direct contact with carriers and the Postal Service to schedule pickups and freight quotes among other activities (for the internal market).

Education

Strayer University

Master of Business Administration - MBA, Project Management 2020 - 2021

Northern Virginia Community College

English

2019 - 2019

Complementary English

Georgetown University

ESL, Business Written

2017 - 2017

Complementary English

USCS - Universidade Municipal de São Caetano do Sul Bachelor’s Degree, International Business

2008 - 2011

Skills

Vanessa Polonio - page 2

English • Logistics • Negotiation • Export • Import • Microso Office Vanessa Polonio - page 3

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