Program Manager
Resume:
Charles Rice
Bella Vista, AR *****
*******@*****.***
Transformational Human Resources Leader
Forward-Thinking Senior Manager Who Uses a Collaborative Approach to address Issues, Empower Individuals / Teams, and Deliver Extraordinary Results.
Unique awareness and understanding of business processes and associated best practices in human capital management. Hands-on experience in Human Resources (operations and technology), and deep knowledge in HR systems (Oracle Cloud, PeopleSoft) across various business settings (e.g. higher education, healthcare, financial services).
Professional Experience
TEKSYSTEMS, BELLA VISTA, AR 2020
Program manager within International Data & Analytics organization of a Global Top-10 company, supporting an initiative to develop and roll-out an innovative data analysis product.
Delivery of multiple sources of data into a data lake, managing risks/issues, and working across functions (engineering, business and compliance) and global markets.
HURON CONSULTING GROUP, Bella Vista, AR 2014 – 2020
Managed PeopleSoft HR and Oracle Cloud HCM, Finance and Grants related activities supporting software implementations in hospitals, and public and private higher education.
Provided PeopleSoft subject matter expertise with the implementation of a 3rd party benefits application for a small Southwestern medical university
Directed integration testing and UAT for a Chart of Accounts redesign (utilizing two (2) charts) at a private Midwestern university
Assessed Cloud readiness at a public Mid-Atlantic university focusing on HCM, Finance, Student, Alumni Management, and Reporting and Analytics
Oversaw the business process and testing activities for an Oracle Cloud implementation at a major research university
Managed business process designs and testing activities across HCM (HR – 9 over 12, Payroll – Faculty Pay, Labor Distribution, Benefits, Absence, Time & Labor, Compensation); Finance (G/L, Assets, Accounts Payable, Cash Management, Expenses), Procurement and Grants
Oversight of business process design workshops with key business leaders and staff to identify future state operations, and demonstrate common Oracle Cloud system transactions to aid in process development and decision making
Oversaw the configuration of all Oracle Cloud modules (Finance, HCM, Grants, and Procurement)
Managed PeopleSoft HCM functional teams (requirements gathering, solutions design, testing)
oLed the development of all functional solution designs, and the coordination of all testing activities
oManaged data harmonization and conversion strategy across multiple systems and platforms
ROYAL BANK OF SCOTLAND, CITIZENS FINANCIAL GROUP, Smithfield, RI 2004 – 2014
Senior VP, Head of HR Operations & Support 2013 – 2014
Oversaw HR application support, human capital analytics, and HR system risk and controls.
Combined multiple groups supporting HR systems into single team, streamlined processes and eliminated redundancy, effectively reducing headcount support 33% while maintaining all customer satisfaction levels and key performance indicators (KPIs).
Senior VP, Head of Business Information Services 2007 – 2012
Directed human capital metric reporting and analytics across all U.S. business lines and divisions.
Credentialed HR metrics and success by directing implementation of consistent and reliable reporting process (structure and format) at each level of organization reconciling to financial hierarchy.
Implemented governance process and oversight for release of employee-related information ensuring confidential internal / external records were secured.
Utilized Six Sigma Lean to streamline report process from request to delivery, reducing number of reports requiring team involvement 50%.
Developed sustainable predictive analytics model aligning human capital behaviors / metrics to business outcomes positioning business for significant savings.
Designed, implemented and maintained executive reporting for business restructure activities.
Senior VP, Human Resources Program Manager 2006 – 2007
Led implementation of PeopleSoft Payroll, Time and Labor, and supporting operating models.
Applied common pay strategy company-wide which reduced number of payrolls, eliminated redundant costs, and improved payroll accuracy rates to best in class levels.
Senior VP, Human Resources Operations Director 2005 – 2006
Directed employee payroll and taxes, HR reporting and HR technology.
Received HR recognition award for stepping in to successfully manage project team, vendors and technology that converted 9K employees from acquired bank into corporate HR / payroll
Reorganized payroll operations that enabled initiation of shared services
Consultant and VP, Technology Program Manager 2004 – 2005
Led company-wide implementation of PeopleSoft HR, including employee, manager and applicant self-service.
Determined hosting and deployment strategy and developed support model resulting in on-time delivery and setting stage for evolution of simplified processes within HR.
FLEETBOSTON FINANCIAL GROUP, Johnston, RI 1998 – 2003
Vice President, Systems Development Manager
Oversaw technology support of HR and payroll, facilities planning and tracking, legal, and treasury and capital markets, including technology lead for mergers and acquisitions and development strategies.
Education
Masters Degree, Public Administration, University of South Dakota, Vermillion, SD, 1980
Bachelor’s Degree, Political Science / History, University of South Dakota, Vermillion, SD, 1979
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