Smita Victor Rai

Customer Relationship

Singasandra, Bangalore

+91-911-***-****

https://www.linkedin.com/in/smita-victor-rai-a26ba8176/

EXPERIENCE

Passenger Service Executive : BWFS (Bird Worldwide Flight Service Pvt. Ltd.), Mumbai / Sep 2019 – March 2020 (Air Canada, International Flight Ground Crew Member)

Passenger Service

Passenger Check-In on the system

Handling passengers boarding

Handled VIP & VVIP passengers. (Check-In, Assisting them till the lounge, Managing their exclusive Boarding, etc.)

Providing medical assistance to sick passengers

At the time of arrival, helping passengers in baggage handling

Providing required assistance and help to Elderly passengers, VIP & VVIP passengers

Resolving passengers issues

Notifying customers for the Flight Delay & Cancellation via email

Assisting all the passengers and crew members during the delay & cancellation of the flight

Arranging hotels for the passengers or connecting them to the next flight in the situation of Flight Cancellation

Reporting

Creating and maintaining Pre & Post Flight Reports on the system

Passengers list & count, baggage list, missing passengers, food list, etc.

Creating and maintaining paper flight reports

Segregating USD and INR payments

Flight Attendant list

Food lists for General, VIP & VVIP passengers and Crew Members

Preparing Flight Arrival Reports

Preparing and maintaining Miss-Handling Baggage Reports both on the System as well as on the Paper

Creating and maintaining Flight Delayed Reports both on the System as well as on the Paper

Creating and maintaining Flight Cancellation Detailed Report. (Reason, Time, Passengers list & count, List of connecting passengers to the next flight, List of transit passengers, List of Crew Members

Submitting the physical reports for Flight Cancellation & Flight Delayed Reports to all the departments. Eg; Transit, Immigration, etc.

Passenger’s item’s Lost & Found reports

adh9l0@r.postjobfree.com

SKILLS

Leadership

Analytical

Quick Learner

Adaptable

Customer Empathy

Problem Solving

Time Management

Tasks Prioritization

SUMMARY

A dependable and energetic individual seeking an entry-level position in the field of Customer Relationship. Ability to boost the level of customer satisfaction through the delivery of superb customer services. Seeking a challenging position in a reputable organization to expand and utilize my learning, skills, and knowledge.

I hereby declare that the information provided above is true and complete to the best of my knowledge and belief.

Date: Smita Victor Rai

Place: Bangalore

CERTIFICATION

Diploma in Acting – Anupam Kher’s Actor Prepares 2015

Advanced Diploma in Aviation & Hospitality Management – 2017-18

Fledge Institute Of Aviation & Hospitality, Bangalore

Higher Secondary (BSEB, Patna) – 2017 M.R.R.G College, Bettiah

Schooling, (BSEB, Patna) – 2015 M.R.R.G School, Bettiah

EDUCATION

Hostess : SkyArch Eventra, Bangalore / 17th Feb 2019 – 24th Feb 2019

(Aero Show Organized By DRDO, Bangalore)

Project Intern

Providing the Functional details & specifications of all the Air Crafts especially “Tejas” all the VIP & VVIP guests

Handling Food Passes for VIP & VVIP guests

Managed the VIP & VVIP Help Desk Kiosk

Selling products related to the Aero Show (Eg; Brooches, Bags (DRDO, Tejas, etc.), Books, Aircrafts Models

Meeting In charge of the Aero Show

Setting the meeting desk, arranging all the required files, arranging tea & snacks for all the participants of the meeting

Food Service Manager of the Aero Show

Arranging tea, snacks, water, etc. for all the departments

Handled all the food passes and provided to the guests during breaks according to their bookings

Co-Curricular Activities

Completed Diploma Programme in Acting from "Anupam Kher's Actor Prepares, Mumbai."

Participated in Actor Prepares Theater Group

Held 2nd position in Youth Festival-2011, Solo Dance Competition

Held 2nd position in School Dance-2009, Solo Dance Competition

Performed dance for a District Level Function

Organized District Level Dance Competition Event, Bettiah – 2018

Performed as an anchor in the District Level Dance Competition Event, Bettiah

Strengths

Pleasant and charming personality

Self-confident

Customer-oriented

Positive thinking and attitude

Positive team player with an excellent work ethic

Flexible and dependable

Passion for working with people

Able to quickly learn and communicate regulatory guidelines

Warm, friendly and engaging personality

Contact this candidate