SUGANYA K

***/*, ************ ******,

Oddanchatram,

Dindigul district,

Tamilnadu - 624619

Email id: adh9bi@r.postjobfree.com

Mobile no: 786-***-****

OBJECTIVE:

To work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization.

EDUCATIONAL QUALIFICATION:

B.E. Computer science and engineering from Vivekananda college of technology with 73%

HSC from Buds flourishing higher secondary school with 82%

SSLC from Buds flourishing higher secondary school with 86% PROFESSIONAL EXPERIENCE:

Provide functional and technical support to customers – including tracing the errors and resolving the issue if solution is available or raising a ticket and follow up with the concern team.

Resolved customer inquiries and complaints in an empathetic manner and complete client support.

Troubleshooting all types of errors in application usage

Replicating the customer server environment at the development center to resolve bugs.

Weekly and Monthly reporting to Management on the status of the performance and feedback from the customers.

TECHNICAL SUMMARY:

Operating system: IBM AIX, Linux RHEL,Windows

Databases: SQL 2008R2,2012, 2014,AWS RDS

Ticketing tool: Sales Force Admin,JIRA

Monitoring tool: Database Performance Analyzer for SQL server(both prod and Non-prod) in Database management system

SolarWinds (NPM) for network monitoring tool.

ACHIEVEMENTS:

Won 2nd

prize as a best performer 2019 in Sutherland global services and also won season topper awards.

Won 1st

prize in techno trends on wireless mobile charging in Vivekanandha college.

Done projects on Random access memory in Vivekanandha college.

Presented a paper titled “Hierarchical identity-based encryption” WORKSHOP ATTENDED:

Attended two-day workshop on Android Application conducted by IIT-Delhi during 2nd year of college.

Attended one day workshop on Big data maintenance at kaashiv infotech. CERTIFICATION:

IBM CE – Basics of Information Management with DB2. PERSONAL PROFILE:

Date of Birth: 16.11.1994

Languages Known: English, Tamil.

DECLARATION:

I hereby declare that the information above mentioned is true to the best of my knowledge. yours Place: Yours faithfully,