Desktop Support Engineer

SCHOLASTICA NWAMAKA IGBOKWE

**** ********* **** *** *********, MD 20784 Cell: 202-***-**** adh988@r.postjobfree.com

OBJECTIVE

A Desktop Support Engineer with specialty in Windows 10 migration, Mac and Pc’s hardware support, software support, and operating systems support, Mobil device support among other things. I am very hardworking and committed, I am passionate about everything I do and I take pride in delivering results.

Skill set summary:

Platforms: Windows 10. Mac OS, Computer Management, Service Now ticketing system.

EDUCATION / CERTIFICATION

Google Approved Technical Support fundamentals Certification June 2018

Google Approved Bits and Bytes of Computer Networking Certification August 2018

Google Approved Operating Systems and you; Becoming a Power User October 2018

Diploma in Desk Top Publishing 2006

Bachelors of Education in Accounting - Rivers State University of Science and Technology 2005

EXPERIENCE

Desktop Support Engineer

Edge Web Services LLC 1400 Mercantile Ln, Upper-Marlboro MD 20774 Sept. 2016 – Till Date.

Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems

Worked with App dynamics as a monitor for managing alerts in support of Applications, Services, Network and other Systems event.

Escalates unresolved problems to Lead Desktop Tech or Manager

Installs equipment and software, and coordinates the work of others on installations

Performs system administration for desktop solutions.

Provides highly complex technical support to clients.

Acts as key contact for internal IT groups in support of technical problem resolutions.

Monitors network access, addresses data security, password generation and file access to forecast potential access risks.

Research tools and processes to identify usage and capacity troubles as they develop.

Present research and assist in developing long-range plans to address problems.

Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

Develops and produces installation documentation for the most complex applications.

Offer training to end users

Sr. Desktop Support Engineer

United Bank of Africa (UBA), Enugu, Nigeria

June 2012 – August 2016

Manage other IT support staff

Identifies, troubleshoots, analyzes and resolves highly complex desktop computer problems

Installs and configure desktop equipment and software, and coordinates the work of others on installations

Performs system administration for desktop solutions.

Monitor system alerts and escalate to related teams

Provides highly complex technical support to clients.

Acts as key contact for internal IT groups in support of technical problem resolutions.

Monitors network access, addresses data security, password generation and file access to forecast potential access risks.

Research tools and processes to identify usage and capacity troubles as they develop.

Present research and assist in developing long-range plans to address problems.

Assists in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards.

Develops and produces installation documentation for the most complex applications.

Offer training to team

Customer Service Officer (CSO)

Fin bank Plc, Enugu, Nigeria June 2007 – May 2012

Prepare Statement of Accounts

Receive and respond to phone request

Escalate customer’s complaint to relevant authorities

Resolve first level customer requests

Act as Company Public Relations’ Officer

Open New accounts and Maintain existing ones

Issue Debit Cards

Resolve customer account issues

REFERENCES

Available and will be provided upon request

Contact this candidate