Manager Branch

Khalid Maqsood

KHALID MAQSOOD

**** ***** **, *** # *****, Farmers Branch, TX 75244

469-***-**** *******.********@*****.***

SUMMERY

**-**** ******* / ******** ******* career spanning from the entry level Financial rep position back in 1981 to a Branch Assistant Manager, Branch Manager, Zonal Manager and finally Area Manager (Managing 5 branches) by 2017. Last 12 years as a Soft Skills and Banking Trainer, working with both entry level candidates to Management Trainees

(MBAs). Truly fortunate to have a rich background in Retail / Branch banking, and the best part was the direct dealing / contact with customers. (Banking is Customer Service)

Ideal candidate for a Sr. Customer Services position being a 12-year Customer Services / Service Quality Trainer… EDUCATION

Los Angeles Valley College Los Angeles, CA 1978 - 1980 Associates of Arts (AA) (Awarded the best Foreign Student of 1979) CURRENT EMPLOYMENT

Sales Associate Dallas, Texas

Paradies Lagardere (DFW Airport) March 2019 to November 2020

• Travel / Novelty store at Terminal D - Assist passengers in purchasing luggage according to their travel requirements.

• Operating the cash register. Managing their Credit Card purchases. Keeping the stock on the shelf up to date.

• Inventory updates to the supervisors / making recommendations on customer demands on type of luggage for the store.

• Also performing the trainer function by engaging new hires in bringing them up to speed on company policies, customer buying habits and how best to assist customers with their travel requirements. RECENT EXPERIENCE

Bank Islami (BI) Karachi, Pakistan

Head of Customer Service & Service Quality Trainer Aug 2017 – Nov 2017

• Meeting the KPI target by Introducing and conducting the first ever Customer Service Certification course, across the bank on a country wide basis with a focus on technical as well as the soft skill set training.

• Meeting the KPI of Training new hires (Universal Tellers) during my 3 months on the job. Dubai Islamic Bank (DIB) Karachi, Pakistan

Head of Customer Service & Trainer Service Quality Dec 2011 – Dec 2016

• Met the CEO’s target of consistently organizing the “Customer Service Challenge” in the bank by training customer service personnel on a yearly basis.

• Recognition award from the audit dept for Organizing and conducting the “Teller Certification Program”, on a yearly basis.

• Received the CEO’s award for conducting the “Train the Trainer” 3-day event to identify and groom in-house trainers from various departments.

Meezan Bank (MBL) Karachi, Pakistan

Manager Training - Financial Associates – Tellers Mar 2008 - Dec 2011

• Received the President’s award in 2009 for meeting the industry standards on the Customer Services Certification.

• Recognized by the Institute of Bankers, Pakistan in 2010 for adding a new feature “Cross Selling / Up Selling” to the CS program to develop selling skills in the new employees as well as the bank’s existing Customer Services staff. Khalid Maqsood

PREVIOUS EXPERIENCE

Faysal Bank Ltd (FBL)– Branch Manager / Banking Trainer Karachi, Pakistan 06/ 2002 – 03/2008 Habib Bank AG Zurich (HBZ)– Chief Manager Karachi, Pakistan 09/1992 – 05/2002 Citicorp Savings Bank – Operations Supervisor Los Angeles, CA 03/1989 – 01/1992 American Savings – Operations Supervisor Los Angeles, CA 06/1984 – 02/1989 Central Savings – New Accounts Supervisor Los Angeles, CA 02/1982 – 02/1984 Trans World Bank – Customer Services Officer Los Angeles, CA 08/1980 – 12/1981 SKILL SET

Team Player, Excellent Communication skills, Super Interpersonal skills (People Skills), Able to gel in with a “Diverse” group of people, Telephone Handling techniques, Good Corporate Etiquettes, Great Irate Customer handling skills, Overall People Handling skills, Time Management skills, the highest level of professional relationships with peers / seniors in the work place.

RECOGNITION / AWARDS

• In 1995 – First employee to be selected as Branch Manager for a new branch at HBZ

• In 2004 – Selected by the bank’s senior management to Head the Training program at FBL

• In 2009 – President’s award for meeting the industry standards on CS Certification at MBL

• In 2010 – Award by the Institute of Bankers for Cross Selling & Upselling

• In 2011 – Award by the Audit department for exceeding their staff training requirements at DIB

• In 2013 – CEO’s award for exceeding the Customer Service Challenge KPI at DIB

• In 2015 – Customer Service Excellence (CEO’s Award) ADDITIONAL INFORMATION

• Languages: English, Urdu (Pakistani), Hindi (Indian), Punjabi, Arabic / Persian.

• Hobbies: Love Auto Detailing, watching cricket, listening to all kind of music.

• Achievements: Customer Service Certification awards, Service Quality Awards, Best Banking Trainer award (Twice),

• Passion: People / Service Industry.

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