CURRICULAM VITAE

Nisha Menon

E-mail: adh909@r.postjobfree.com

Mob: 996-***-**** - Baner Pune

Professional Experience

Company Name: JT Foundation

Title - Executive Assistant

October 2018 Present

Responsibilities:

Assisting Managing director in coordination, communication with all stake holders,

giving structured status of required functions, Time management and travel

Coordinating with Customers for complaint/ grievances management, payment follow-

ups.

Checking, reviewing and subsequent coordination with lawyers regarding legal

agreements and contracts

Maintains organization staff and reviewing of HR policies by establishing a recruiting,

testing, and interviewing program; conducting and analyzing exit interviews;

recommending changes.

Documenting and Maintaining of MIS reports,Organizational chart planning, initiating

presentations, Survey Analysis Reports

Maintaining management guidelines by preparing, updating, and recommending human

resource policies and effective tools of operations.

Maintains historical human resource records by designing a filing and retrieval system;

keeping past records.

Conducting and Imparting Induction programs, scheduling management conferences

with employees; hearing and resolving employee grievances; counseling employees and

supervisors, Conducting and updating employees on the Committee Reports and

Publishing the same.

Company Name: SNB IT DISTRIBUTION, Dubai

Title -Operations Manager,

October 2015 to July 2016

Responsibilities

Promote continuous improvement including strategic reviews for the warehouse related

functions utilizing quality process.

Responsible for administrative functions such as Order processing, budgeting, and

liaison to Customer Service.

Act as logistics facilitator to ensure that all elements of the domestic and international

distribution process are coordinated to meet customer requirements in a timely and high

quality.

Meet with other department heads about sales, purchasing, production and record

control, so the warehouse activities remain coordinated and running smoothly.

Introducing and Implementing (JAD) Just- A - Minute Deliveries.

Drives costs savings with a focus on quality, time and reliability.

Procuring orders with vendors, following up for the deliveries.

Plan and manage the movement of freight and coordinate with suppliers and distributers

to ensure smooth transition to meet deadline.

Maintain, update reports and records related to procurement, weekly deliveries, freight

customs and review with finance.

Managing Training programs for prospective clients.

Company Name: Rockwell Automation Europe B.V. Dubai.

Title- Customer Care Team leader,

Feb 2010 to December 2013

Responsibilities

Resource Planning and scheduling of engineers for site visits and maintaining the daily

schedule in SAP database.

Acting Super user during SAP Launch for FLT(Field Service) and PLS (Repairs &Parts

Management Services)

Generating RMA forms for all types of Repair and Warranty cases and tracking each

shipment based on the RMA number.

Responsible for monitoring the turnaround time for all Repair and warranty parts and

follow up with the Repair Centre in UK and updating the status of the same to customers

on timely basis.

Identifying potential customer and converting them to AMC Customer for Repair and

Warranty cases in coordination with the Account and Product Manager.

Updating and loading of Repairs Quotes, Field Service PO and Warranty cases and

following up on daily basis in SAP.

Monitoring and coordinating logistics with the warehouse to receive and give

instructions for shipments as required.

Maintaining projects and uploading contracts in SAP, handling various project related

activities like material procurement, project closing issues in SAP.

Coordination with the Channel partners for PO, delivery and Order Processing Issues.

Acting Customer Care team leader for EMEA region to understand the roles and

responsibilities of PLS, FLT and Training in Customer Care and work towards the

improvement of Customer Care functions in SAP environment.

Responsible for monthly Invoicing of Repairs, Warranty and MRO Billings.

Generate Weekly reports on Repair and Warranty cases.

Handling customer query regarding Repair, Warranty and Request for Engineer on site.

To manage and undertake training schedules for technicians covering various aspects

which includes Communication skills and etiquettes.

Company Name: Bayer Healthcare, Mumbai, India

Title -Assistant Manager Sales and Marketing,

From March 2007 to March 2008

Responsibilities

Coordinated and implemented overall marketing plans and communication initiatives.

Actively involved in product launch of Bayer Health care product, well known as

Ascensia Meter for Diabetes check

Setting up of Branch offices in all the Metropolis in India and coordinating with the HR

for the recruitment of employees

Implementing office administrative policies for all branch offices and ensuring proper

implementation of the same.

Conducted Entry level training for Medical representatives, dispatching their Welcome

Kits and conducting Induction Training for Medical Representative for better

implementation of Administrative policies.

Liaising and Listing Top Diabetologist doctors all over India for attending Medical

conference and working towards their travel arrangements.

Handling Repairs and Faulty Meters and Coordinating with the Parent office in

Singapore for the status of the same.

Data Handling of Agencies, partnership contract and renewing the same on performance

basis in coordination with the RBMs

Company Name: Degussa India Pvt. Ltd. (Evonik Industries), Mumbai, India

Title Office Administrator,

From Nov 2000 to Feb 2007

Responsibilities

Over all responsible for coordination of customer order processing until it gets delivered

completely to them.

Handling Import Export documentation, Letter of credits & Standby Letter of Credits,

Bank Guarantees, Coordinating with BAFA (Statutory body in Germany) for import

Specialty chemicals.

Assisting customers in Issuance of Import /Export letters of credit and accepts payments.

Notify suppliers of issuance of letter of credit covering shipment of merchandise.

Review Letter of credit documents to determine compliance with international

standards.

Verify terms of credit, such as amount, insurance coverage, shipment date and shipping

conditions to determine compliance with established standards.

Intimating customer about arrival of shipment, dispatch of documents for collection.

Member of team to initiate Standby LC in case of Charter party shipments.

Handling Charter party Agreements and contracts for import of Bulk orders.

.

Educational & Personal Details

Computer Proficiencies: Microsoft Office, SAP, PeopleSoft Application

Bachelor of Commerce: Mumbai University 1997

Bachelor of law: Mumbai University 2002

Diploma in Import/Export

Management: Mumbai University 2003

Year of Birth: 1976

Marital Status: Married with 2 Children

LinkedIn URL : www.linkedin.com/in/nisha-menon-39b47b59

Blogs : https://medium.com/@nishavinesh/why-choose-digital-marketing-of-all-the-careers-

7156af765701

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