Rachel Jagdeo

Freeport, NY, *****

adh8zn@r.postjobfree.com

347-***-****

To Whom It May Concern:

I am writing to apply for the opening position of Healthcare Operations Manager - Glendale. I learn about the position on Linkedin and it immediately vowed for my attention and interest. With my extensive experience working in the Healthcare industry and my master’s degree in public administration, I am confident in my ability to be an asset to your distinctive team.

Executive with leadership experience in Practice Management and Clinical Integration. I have acquired numerous skills pertinent to the responsibilities and qualifications you have listed. Being currently employed with NYU Langone Hospital - Winthrop, I manage multiple sites to include the Urology Department and Internal Medicine Department. My responsibilities included but not limited to the daily administration of business operations for the clinic, including managing staff performance, supervising the quality of patient care in addition to the maintenance of equipment and inventory control. Manages the efficient and effective use of operating resources – space, material, equipment, staff, and information. Manages patient-centered approach to care focusing on safety and operational efficiencies. Manages changes and maintains readiness related to various regulatory agency standards and/or public health law; manages compliance with Joint Commission, Department of Health, Public Health Laws, Institutional and Departmental rules, and regulations. Participates in risk management assessment for practice(s) and works to mitigate vulnerabilities. Reviews operational reports and collaborates with revenue cycle management to monitor and improve key indicators such as arrivals, no-shows, cancellations, bumps, patient cycle time, exam room utilization, physician productivity, and appointment lag. Ensures successful transition of new practices or physicians for the Department. Monitors, and reports progress and variances of budget and revenue performance to Department; makes recommendations, as necessary.

Relevant to the tasks and duties, I coordinate administrative activities such as, scheduling, payroll, budgeting as such distributing it accordingly to each department; overseeing profits and loss and making appropriate decisions to benefit the company. Analyzes and manages staffing needs, skill mix and staffing for the multiple Practices and/or Cost Centers and/or Locations. Oversees scheduling to ensure coverage. Provides training and guidance to facility staff members to ensure development of competences providing opportunities for professional growth and encouraging personal growth. Ensures communication pathways through careful planning, selection of communication channel and a consistent professional message. Manages patient-centered approach to care focusing on safety and operational efficiencies.

Strong analytical and strategic planning skills with effective communication, negotiation, team development and creative problem resolution. Skilled at operations management; organizational restructuring and financial analysis. Consistent increase in net earnings through innovative debt management, marketing, expense reduction, and valuation of new lines of business. Designed and executed numerous initiative that enhanced operational efficiency (i.e. Healthcare IT & EMR) financial productivity and patient safety.

I am hopeful for the opportunity to meet with you and discuss how my skillset can benefit your organization. Thank you for your time and consideration.

Sincerely,

Rachel Jagdeo

Rachel Jagdeo

Long Island, NY, 11520

adh8zn@r.postjobfree.com; 347-***-****

CAREER OBJECTIVE:

Highly accomplished healthcare professional with 10 years of experience; with 5 years’ operational experience in practice administration. Seeking to take the next career step with a respected organization that values hard work, talent, and demonstrated success in management development. Skilled in creating communication pipelines to achieve treatment plan implementation and comprehensive patient care objectives. Proven success in increasing retention and improving staff morale through effective communication, employee relations management, and team leadership.

EDUCATION:

Purdue University Global, MPA –Master of Public Administration 2018-2020

New York Institute of Technology, Bachelor of Science in Health &Wellness/Healthcare Administration 2012-2015

LaGuardia Community College, Associates of Science in Accounting/Business Administration 2007-2009

EXPERIENCE:

Practice Manager

NYU Langone Hospital, Multi-Specialty Group, Massapequa, NY March 2018 -Current

Participates in hospital committees (e.g., Infection Control, Quality Control, Product Evaluation, Safety and Security Committees).

Oversee day-to-day operations of both health centers, including delivery of care, scheduling, medical records documentation, billing, insurance verification, purchasing & inventory, and financial management.

Participates in the annual budget planning processes, including forecasting of revenue trends and expense analyses.

Manages staff members to ensure expected performance within their roles and responsibilities. Participates in hiring, training, communicating expectations and disciplining of staff. Communicates and clarifies performance expectations. Manages the performance appraisal process. Maintain employee files, including mandatory trainings & licenses.

Performs audits and periodic internal reviews to ensure proper business management practices are followed.

Participates in monitoring and evaluating a program's inception and performance and routinely monitors performance per volumes, referrals, and trends

Structures the appropriate flow of data to insure timely and appropriate management of clinical and financial issues, which may comprise patient care in the department.

Establishes and maintains a working relationship with the physician staff with respect to their compliance and performance related to billing, coding, and regulatory agency standards.

HealthCare Manager, North Shore Child & Family Guidance Center – Roslyn, NY January 2016- February 2018

Manage and oversee team atmosphere through leadership & employee development at three (3) locations

Maintains office services by organizing office operations & procedures (i.e. controlling correspondence)

Establish regular staff meetings and/or other communication vehicles (e.g. newsletters, etc.) for entire practice to ensure effective internal communication.

Implements strategies that are responsive to quality of service needs & Ensures practice compliance w/local, state & federal regulatory

Collaborates with revenue cycle management to monitor and improve key performance indicators related to appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry/capture activities, and accounts receivable; recommends and implements approved changes.

Manages profit/loss & related financial aspects for agency ensuring optimal facility operations to achieve/exceed budget & key indicators

Implementing Continuous Quality Improvement (CQI) Process Improvement Team that involves staff and physicians in problem solving activities and meeting on a regular basis to address identified issues.

Provides informal feedback to staff on an ongoing basis and formal feedback in the form of the annual performance evaluation during the focal merit review process.

Clinical Support Specialist, Nipro Medical Corporation – Bridgewater, NJ February 2015-December 2016

Educate & support DaVita’s and Fresenius Medical Care Clinicians on proper usage of Bloodlines/Needles

Worked with Rogosin Institute teammates in their transition to Fistula needles

Monitors the establishment per training policy to ensure continuing compliance w/all company & risk management initiatives

Oversee complaints with staff and patients, providing the proper gateway for understanding

Understand & maintain monthly, annual budget target goals, projected expense report & weekly summary activities

Participate in Renal conferences, trade shows and exhibits to increase awareness/create new business

Continue education in management, organization and team-building skills & prepare presentations relevant to target audience

Ensures appropriate documentation is completed for current licensure, annual in-service and policy and procedure in-service updates.

Certified Hemodialysis Technician, Fresenius Medical Services, Queens, NY May 2010-January 2015

Evaluated & performed vascular access for patency and provided appropriate intervention as needed

Identified & documented patient/family/significant others educational needs & implement ongoing education that is relevant

Primed dialyzer and bloodlines; recorded patients' medical information and vital signs

Monitored patients, adjusted specialized equipment, interpreted, and recorded information

Provided pre- and post-procedure care to patients within the Hemodialysis Unit

Initiated dialysis treatment per orders: include blood flow, dialysate flow, dialysate bath, treatment length, & sodium profiling

Evaluated adequacy measures/Online Clearance Monitoring & any intradialytic problems to provide intervention as prescribed by physician

Conducted safety checks & monitor/document patients’ response to dialysis therapy

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