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Customer Care Executive

Location:
Chapel Hill, NC
Posted:
November 30, 2020

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Resume:

CORINNA FALES

adh8wf@r.postjobfree.com Chapel Hill, NC C: 646-***-****

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Medical & Educational Writing / Editing

Demonstrated ability to deliver clear, impactful communications for diverse lay and professional audiences; simplify complexity; collaboratively fruitfully and easily or work independently; utilize extensive experience with multiculturalism CORINNA FALES CONSULTING www.CorinnaFalesConsulting.com 1995 - present Featured Projects

Drossman Center for the Education and Practice of Biopsychosocial Care 2020 Writer / Editor

For Douglas Drossman, MD, a distinguished gastroenterologist, and Johannah Ruddy, M.Ed., a patient advocate and Executive Administrator of the Rome Foundation Research Institute, collaborated on creating a comprehensive (200-page) guide to Disorders of Brain-Gut Interaction (DGBIs) and the patient-doctor relationship. The guide is intended for both patients and physicians. Millennium Promise Villages (MPV) – Columbia U. Earth Institute, U.N. Ops 2015 - 2016 Writer / Project Manager

For this global initiative to eliminate extreme poverty (which was so successful in the 15 African villages / communities where it was piloted that it was scaled up), wrote narrative progress reports by culling, compiling, and conveying the most relevant information from log entries of its field staff. The resulting progress reports were given to all MPV stakeholders, including governments. Virtual Clinical Research Center, University of Arizona College of Medicine 2013 Writer / Editor

For this research center, collaborated with its director to write and edit a two-part teacher handbook for a cutting-edge high-school, NIH-funded science curriculum in Arizona schools with low-income students: (1) How to ask good questions for research, (2) What is translational research? It was piloted with good results. Selected Projects

• For Michael Liebrenz, Prof. Dr. med., et.al, forensic psychiatrists at the Universität Bern, edited articles for submission to English- language medical journals. They were accepted for publication.

• For NYU Langone Medical School, edited a report on the success of using an inter-professional education lens to examine health professional education on substance-abuse research (for interdisciplinary team of physicians, social workers, nurses).

• For Webster Consulting Group, edited market-research reports on vaccine pricing requested by clients Merck and Novartis.

• For InstantHelp Publications, researched and wrote a 2,500-word online report and reference chart on Asperger Syndrome.

• For professors at Columbia University, New York University, the City University of New York, the University of British Columbia, and the New School for Social Research, edited books, articles, curricula, grant proposals, other communications.

• For the Education Development Center, grantee of the US Library of Congress, co-authored field research report (portions later published) on middle- and high-school classroom applications of some of the Library’s digitized primary-source materials.

• For the NYC Board of Education’s Office of Systemwide Evaluation & Accountability, served as Evaluation Report Editor; designed template for uniform presentation of over 65 evaluation reports; reformatted all, edited, and wrote summary report.

• For Peter Ahlijah, Head of Planning, Ministry of Education, Ghana, edited proposed changes to Ghana’s educational system.

• For Grand Street Settlement Early Childhood Programs, edited service plans to obtain renewed federal funding, tutored ESL teachers in essay writing to help them get state certification, conducted focus group research, and co-authored the agency’s 120-page tri-annual community assessment. Teachers passed certification exams; federal funding was renewed.

• For Columbia University; the Newark Board of Education; the President’s Commission on Civil Disorders; KRC Research and Consulting; and Dr. Jay Schulman, sociologist and founder of systematic jury research, utilized former practice as a psychotherapist and lived multicultural experiences to create an environment of trust that enabled a wide range of research subjects to disclose sensitive information.

CORINNA FALES

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Selected Positions

Columbia University (CU) 2012 - 2015

Assistant to the Editor, Journal of Manufacturing Science and Engineering (JMSE) Collaborated with the content editor (a CU professor) and with 20 associate editors, guest editors, authors from about 180 countries, international peer reviewers, and production personnel to create new policies that supported and strengthened the editorial publication process, halved the time that submissions spent in JMSE’s pipeline, and increased JMSE’s impact factor by a third. Submissions increased so significantly that JMSE became a monthly rather than a bi-monthly publication. NYC Dept. of Social Services - HR Customer Care Solutions 2015 - 2018 Senior Writer / Editor for Procedures and Communications Applying plain English and house style, wrote, edited, updated, reorganized, standardized, and streamlined policies, procedures, manuals, bulletins, guidelines, and memoranda that applied to the agency’s 16,000 employees from 80+countries; collaborated with departmental managers on writing new materials; developed agencywide health campaigns on melanomas, colon cancer, diabetes, heart disease, etc., which educated and convinced frightened staff to get needed medical tests (e.g., colonoscopies). City University of New York (CUNY) - School of Professional Studies 2009 - 2012 Editorial Quality Assurance Specialist

Reviewed and edited all procedures and training manuals (45-500 pages) written by 22-member team of technical writers and prioritized assignments before submitting them to the client, the NYC Office of Child Support Enforcement (OCSE). Also interviewed OCSE’s managers and reviewed the agency’s policies and other written materials to research and write OCSE’s 2008 annual report, giving it a more positive tone; OCSE displayed this annual report at their headquarters for years. Selected Works

• Gut Feelings: Disorders of Gut-Brain Interaction and the Patient-Doctor Relationship; Drossman Center for the Education & Practice of Biopsychosocial Care in conjunction with the Rome Foundation (publication December 2020) (edited)

• Music, Pantomime, and Freedom in Enlightenment France; Boydell Press (expected publication October 2020) (edited)

• This book is NOT a safe space: The unintended harm of political correctness; Lulu.com (January 2020) (authored)

• Different: Our Universal Longing for Community; Pacific Raven Press, 2016 (authored)

• Ethnic- and gender-specific differences in the prevalence of HIV among patients in opioid maintenance treatment—a case register analysis”; Harm Reduction Journal 2014, 11:23 (edited)

• Unintended Outcomes of Social Movements: The 1989 Chinese Student Movement; Routledge (International Library of Sociology Series), 2010 (edited)

• The Games Black Girls Play: Learning the Ropes from Double-Dutch to Hip-Hop, New York University Press, 2006 (edited)

• “The Mother I Knew: What Alzheimer’s has changed—and hasn’t”; Neurology Now, Aug / Sep 2012 (authored); also published online in hippocampus magazine: memorable creative nonfiction; March 2012 http://www.hippocampusmagazine.com/2012/02/while-we-await-a-cure-the-mother-i-know-by-corinna-fales/

• “Digitized Primary Source Documents from the Library of Congress in History and Social Studies Curriculum” (Library Trends, 45(4), Spring 1997) http://bubl.ac.uk/archive/journals/libtre/v45n0497.htm#7digitized (co-authored from researchers’ field notes)

EDUCATION & TRAINING

- MA, Social Policy; SUNY

- Lenox Hill Hospital Psychotherapy Program (a 4-year course)

- BS, Social Theory, Social Structure & Change, SUNY

- Diversity Training of Trainers, Intensive Program - Equity Institute, Emeryville, CA (certificate)

- Prejudice Reduction Leaders Institute; Educators for Social Responsibility Metro: Appreciating Diversity & Countering Bias Leadership Seminar

CORINNA FALES

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TESTIMONIALS

Corinna Fales is a brilliant, dedicated, diligent, insightful editor who adds both the small things that make something glow with intelligence and the large things that make one think and get clearer.

- Mack Lipkin, MD, Professor of Medicine and Director of the Division of Primary Care at New York University School of Medicine and Bellevue Hospital Center

Corinna has a rare combination of great intelligence, wisdom, applied creativity, experience, and an outstanding track record. I give her my highest recommendation without reservation.

- Peter Crown, PhD, Multimedia Collaboratory Director (ret.), University of Arizona College of Medicine Corinna Fales was a delight to work with. She was instrumental in helping us to produce a meaningful book for patients in only a few months! She kept us on track, was a remarkable copyeditor, and wrote some of the material for us.

- Doug Drossman, MD; President Emeritus & Chief of Operations, The Rome Foundation; Drossman Gastroenterology, PLLC; the Drossman Center for the Education & Practice of Biopsychosocial Care

- Johannah Ruddy, M. Ed., Executive Director, Rome Foundation; Executive Administrator, Rome Foundation Research Institute

Corinna is extraordinarily intelligent with a keen ability to extract the core of a writer’s materials and thoughts and transform them into a concise, clear, and impactful message. Her personal integrity and diverse writing/editing background translate into a superior work product and create an edifying experience for her colleagues and clients.

- Natalia Mañan Diaz, Executive Director, HR Customer Care Solutions, NYC Department of Social Services We found Ms. Fales' work tremendously helpful. …Because of her work we were able to present results of our research in a much-improved way. In addition, Ms. Fales' editing work was very rapid.”

- Prof. Dr. med. Michael Liebrenz-Rosenstock, et al.; Institute of Legal Medicine, Universität Bern Corinna worked for us as a writer. Her work is insightful and elegant, and she was a pleasure to collaborate with.

- Margaret Honey, PhD, (currently) President and CEO of the New York Hall of Science (formerly, Director of The Center for Children & Technology, Educational Development Center Corinna was instrumental in transforming my manuscript into a first class-read. She has a mastery of the language, cuts through dense and often unreadable text with surgical skill and is available for consultation. I highly recommend her to any writer who wishes to turn their prose into best-selling material.

- Terry Williams, PhD, Professor of Sociology, New School for Social Research; author of eight books, including The Con Men: Hustling in New York City (Columbia University Press 2015); founder and director of the Harlem Writers Crew Project. Corinna was a great catalyst for jump-starting the process of converting my dissertation into a book. She provided not only editorial assistance but served as an excellent sounding-board for the overall conceptualization involved in the restructuring process.

- Amy Siskind, PhD, Research Director at the Michael Cohen Group; author of The Sullivan Institute/Fourth Wall Community: The Relationship Between Radical Individualism and Authoritarianism (Praeger 2003) Corinna has excellent editing skills. She is highly dependable and takes pride in her work and understanding our needs.

- Anne Wolf, PhD, (former) Director, Office of Systemwide Evaluation & Accountability and Deputy; Executive Director, Office of Special Projects; Board of Education of the City of New York Corinna is a strong technical writer. Her skills in report writing, editing, and proposal writing, can make a valuable contribution to any organization’s planning and implementation efforts.

- Alan J. Simon, PhD, (former) Vice President, Metis Associates, Inc.



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