Supervisor

PERSONAL DATA

First and last name Kateryna Snahovska

Nationality, Gender Ukrainian, Female

Date and place of birth 10.07.1990

Age / Height / Weight 30 170 52

Status / Children Single No

No. Passport / Expiry EP 799080 05.03.2023

Contacts +971********* E-mail: **************@*****.***

Skype ID: katerina_100790

Driving license / Year BXT 347364 / 26.02.2046 –

Ukrainian

Do you have experience overseas? If yes, where? Yes. Turkey and UAE

Current location UAE. Abu Dhabi.

Professional Summary

Highly – organized and multifunctional kind of personality. Focused and interested in to achieve and perform the goal through supporting and bringing of the team spirit. Dealing with resolving and handling of different issues of the clients through the high quality customer service. Team player and at the same time have management skills based on experience.

Education

Krivyi Rih National University State Institution of Higher Education

Specialist’s Diploma in Economics and Entrepreneurship / Accounting and Audit (UAE attested) from Sep 2007 to May 2012

WORK EXPERIENCE

Position Customer Service Representative

Company’s name International Capital Trading

Period / City / Country 04.2020 – present time. Abu Dhabi / UAE

Responsibilities Assist customers with resolving of complains and enquiries

Provide promptly required information for the visitors and tenants according to Company’s procedure in professional manner

Managing incoming calls and e-mails

Organize courier deliveries

Issue access card where required

Daily inspection and report to the management regarding maintenance issues Assistance in order to proceed work permits

Coordinate communication between tenant and property executive

WORK EXPERIENCE

Position Operation & Customer Relationship Manager

Company’s name Energy Plus Fitness Club

Period / City / Country 05.2018 – 03.2020/ Abu Dhabi. Khalifa City A / UAE

Responsibilities Drive and achieve monthly sales target

Retention of ex members

Heading of the front desk and sales team Training of the team

Operate the club in whole aspects: maintenance issues, stock, customer satisfaction Implementation of software by practical ideas for improvement of daily tasks for customer satisfaction

Leads generation

Organize and schedule appointments for the leads

Solving of the customer service concerns

Ensure proper documentation of membership information: to keep accurately, completely in a timely manner

Preparing reports and sending to the higher management: sales, retention, stock & consumable reports, performance of team

Handling petty cash

WORK EXPERIENCE

Position Bank officer

Company’s name Sberbank

Period / City / Country 11.2013-05.2015 and 01.2018 – 04.2018

Responsibilities To be fully aware of the bank products and ensure prompt service for the customers

according to bank policies

To attract customers for deposits and credit programs To manage all the process according to bank policy To reach monthly revenue of the branch

Preparing daily / monthly report of the branch based on performance Managing financial needs of the clients

WORK EXPERIENCE

Position Guest Relation - Hostess

Company’s name Alva Donna.Belek

Period / City / Country The season of 2016 / Belek/Turkey

Responsibilities Follow of company policy and procedure

Welcoming and acknowledge all guests according to company standards Communicate with all hotel’s guests during their vacation

Greeting all departing and arriving guest

WORK EXPERIENCE

Position Guest Relation - Hostess

Company’s name Rixos Premium Belek (villas)

Period / City / Country The season of 2015 / Belek / Turkey

Responsibilities Follow of all company policy and procedure

Welcoming and acknowledge all guests according to company standards Communicate with all hotel’s guest during their vacation

Provide information and assistance to all guest and visitors Resolve complains, ensuring guest satisfaction

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