Gwenyana Blackburn

adh8ve@r.postjobfree.com ● 312-***-****

A Computer Engineering graduate with over 8 years of experience in Data Analysis and Quality Assurance within Information Technology. Versatility in both commercial licensed software and proprietary applications on multiple platforms with experience in automated testing for web applications. Individual contributor in an Agile environment. Solid experience with creating and maintaining the testing artifacts tracking progress and ensuring completion of testing within scheduled timeframes and budget. Ability to learn in a fast paced environment, very strong critical thinking skills, excellent team player, thrives in a team as well as a sole contributor.

Technical Skills

Languages: HTML, SQL, PL/SQL, JAVA, XML, VB.NET, ASP.NET

Testing Tools: HP ALM, QC ver. 10, JIRA, Selenium, Postman, Insomnia

Database: Oracle, SQL Server, Microsoft Access, Toad

Front End: Visual Basic 5

Back End: QWS3270 Secure

Programming tools: Java, Python, Oracle, C++, PHP, SQL

Version Control tools: Visual Source Safe, TFS, GetHub

Operating Systems: Windows 2000/2008/XP, Windows NT, MS DOS.

Microsoft Technologies: Office, MS Project Server, MS SharePoint Designer, Salesforce.

Professional Experience

May 2018-August 2019: Insight Global/Bank of America

Business Analyst – QA Tester, Consultant

●Quality assurance testing – predominantly manual with ALM. Converting/Testing 3 desktop applications (for Reps in the Collection and Recovery department, Payments for Delinquent accounts and Tax Documentation Application) into Web based and mobile applications. Working with BA/PO understanding features before development. Analyzing business and user requirements, testing for Admin, user and all departments.

●End- to-end testing, regression, functional, etc. (Testing throughout the sprint)

●Backend database testing with SQL

●web services testing (XML, SOAP)

●Managed repository and validated back end requirements using TFS

●Used VisualStudio to gather/condition all data requirements

●Agile model Scrum team involved in every phase of the QA/SDLC along with Sprint planning, Backlog and Daily Meeting. Production planning and testing

●Conditioning scripts for the automation team using UFT assisting with providing data and procedures to automate for the regression process

●Verify data transfers to ReportNet and CDRX

●Verify/Validate file transfers from SupperPutty

August 2017- January 2018: Medix/Blue Cross Blue Shield Illinois

UAT Tester, Consultant

●Test plans and test summary documents according to SDLC standards

●Tracked and managed defects along with analyzing data and provided reports

●Assistes with the creation of regression scripts for Salesforce platform to onboard physicans

●Conducted end-to-end integration testing and assured software delivered met requirements and expectations

●Validated the data load was able to post actuals, process calculations, handle exceptions, and make determinations based on the documented requirements.

●Documented detailed test cases while working in an Agile software development cycle.

●Collaborated with BA and developer frequently for requirements clarification.

●Gathering requirements from the business analyst, preparing the test plan for various projects, and using Quality Center to log defects and issues found in the application.

●Actively participated in project meetings and discussions.

Sept 2016 – Mar 2017: Optum / Geneva Technical Services

Data Analyst, Consultant

●As a member of the Client Implementations team, ensured that customer claims history files were completely and accurately imported into the iSeries/AS400 system on time.

●Analyzed customer format and data elements of incoming extracts to ensure expected data elements existed and aligned with the methods and process utilized to convert/map, load and match claims records with incoming eligibility records.

●Define/document requirements for the movement, integration and reconciliation of customer data sets

●Import/export large data sets using a variety of big-data tools

●Develop AS400 SQL queries to provide proof of successful client implementation and to assist in the matching process by testing eligibility table data to expected outcomes.

●Document data mapping to ensure external data sets align with internal file systems

●Interact with various stakeholders include customer implementation teams and technical IT teams

●Tracked and assigned IT Service Now tasks and requests for the entire team including Dev staff and created custom reports tracking key data elements per management request.

●Manual Testing/validating the data loads are accurate and ready for the customer's go-live

●Responsible for identifying and defining the required test cases/scripts for go live implementations

Mar 2015 – Apr 2016: Galitt

Technical Analyst

●Certification for major Payment Brands (Amex, Discover, MasterCard, Visa)

●Strong testing Quality Assurance experience within Agile environment

●Lead tester for the KaNest-L3 automation tool for Terminal Integration Testing

●Database management using Microsoft Access

●Source code management Git

●Ability to lead a group and facilitate work as a team

●Provided certification services to the stakeholders of card payment processing

●Review of test logs, analyzing the reporting suggestions and defects maintained using Quality Center

●Analyze of test results and assessment of their accuracy.

●Executing test cases at Customer’s location, using Galitt qualified test tools

●Possess both critical-thinking and analytical skills

●Resolve technical issues in a professional and timely manner

●Provides follow-up 1st and 2nd level support to the business.

Jan 2015 – Mar 2015: JP Morgan Chase

UAT Tester

●Worked with Product and Business Analyst to ensure requirements were captured correctly.

●Created and maintained user acceptance test/business scenarios for one or more projects within the Commercial Card group.

●Created and maintained detailed test cases and scripts or other documents as specified by leadership.

●Ensured UAT test scripts are aligned to the requirements

●Executed test scripts and documents defects for test scripts where the actual results do not successfully meet expected results.

●Worked with QA team to analyze and resolve defects.

●Executed end-to-end testing

●Ability to read and comprehend business requirements and high level design deliverables well enough to create detailed test cases.

●Ability to map test cases to business requirements.

●Basic understanding of development lifecycle and project phases

●Write and execute basic SQL statements

Oct 2014 – Dec 2014: Rand McNally

QA Tester

●Manual / functional testing of devices such as tablets and other mobility products.

●Defect Management using JIRA

●Involved in the entire defect management cycle

●Responsible for identifying and defining the required test cases/scripts (Functional and UAT)

Sep 2011 – Jun 2013: National Systems (Client: Pizza Hut)

QA Analyst

●Test planning

oIdentify the testing scope, define and create testing plans and strategy for application technical testing and verification against system and business requirements (Functional and UAT).

oDevelop Requirements Test scripts and Use cases documents

oSetup/Maintain a repository of Test Conditions (Functional and UAT)

●Test script development

oResponsible for identifying and defining the required test cases/scripts (Functional and UAT).

oManaged test suite repository using first TFS and transitioning over to Git

●Execute testing

oHands on executing of testing scripts and monitoring testing progress and results in each test cycle.

●Defect Management

oInvolved in the entire defect management cycle

oMaintained defects in JIRA

●Measure & report progress

oReport on all QA &UAT testing functions, and report to management on the overall quality experienced as a result of the QA & UAT testing activities.

oPresent Metrics to demonstrate the test effort and test progress.

●Automated Testing

oDeveloped, executed and maintained regression, load and functional testing using the automated tool Selenium.

oBuilt Regression suite for Automation team to use as a baseline for Automation testing.

●Leverage knowledge of object-oriented programming to help validate, verify, communicate and resolve software issues using Python

●Troubleshoot production issues assigned from programmers/development team

●Proficient in Functional Testing tool Quick Test Professional (QTP/UFT) and the various frameworks in QTP/UFT.

●Experienced in giving training to the functional testers to execute Test Cases using QTP/UFT as part of Regression Testing

2009 - 2011: DeVry University

Database Analyst

●Medic - Created a database for a hospital to maintain patient information and medication distribution using SQL.

●Lace Hardware - Developed a database for a hardware store to manage inventory using SQL.

●Sign Language Glove - Created a Sign Language glove translating American Sign Language to American English using Arduino language that is based on C/C++.

June 2003 – Present: ZMPC, Chicago, Illinois

Medical Billing

●Great ability to managed patients’ information

●Outstanding in acting as a liaison between medical facilities and insurance carriers (HMOs, PPOs, Medicare)

●Handle claims with different and multiple Insurances

●Ability to read and interpret EOBs, and face sheets from medical facilities

●Setting up new patients accounts

●Posting payments

●Knowledge with insurance authorizations and denials

●Correct denial claims with correct information and re-submit claims

EDUCATION

Apr 2014 – Sep 2014

Professional Training: Management and Information Technology Solutions

Comprehensive Quality Assurance and Software Testing training

-Team project created to cover the scope of ALM, from project planning, requirements gathering, testing and deployment (The Next Vacation- Testing Project)

QAI Worldwide CSTE Certification Training

DeVry University, Chicago, IL

Bachelor of Science Computer Engineering Technology

Contact this candidate