Daleen Carstens

Full Name: Magdalena Susanna

Id: 890**********

Tax no: 8442241

Address: ** ******* ** *

Vanderbijlpark 1911

Cell no: 081-***-****

Alternative Cell no: 073-***-****

Email: adh8u6@r.postjobfree.com

Personal statement

A HIGHLY MOTIVATED AND WELL ORGANISED INDIVUDUAL WITH MORE THAN FIVE YEARS’ EXPERIENCE IN A VARIETY OF OFFICE BASED ENVIRONMENTS. PRIDE IN APPEARANCE AND A WARM PERSONALITY COMBINED WITH A PROFICIENT KNOWLEDGE OF CLERICAL DUTIES LEADS TO A RELIABLE AND SOLID FIRST POINT OF CONTACT FOR CUSTOMERS AND EMPLOYEES. CREATES AND ENCOURAGES A POSITIVE AND TRUSTWORTHY IMAGE FOR THE COMPANY AS A WHOLE. Core skills

• Strong organisational, administrative and general reception skills

• Good workload and time management

• Excellent telephone manner

• Dedicated and driven and proactive

• Confident communicator

• How to use a diary system

• Information and data handling

• Customer service

• Leadership and management

• Code 10 Driver’s License and own transport

• Sober habits

• Married

• No independents

• Certificates in skin rejuvenations, fat-freeze, radio frequency, ozone, cavitation, teeth whitening and lipo zone treatments.

• Sage Pastel Partner: Accounting NQF level 4.

• Sage Pastel Partner Payroll Administration NQF level 4.

• NOSA Intro to OSHA Certified

• NOSA HIRA Certified

• NOSA Incident Investigation Level 3 Certified

• NOSA Intro to SAMTRAC Certified

• NOSA SAMTRACT Certificate

Education & qualifications

Hoër Volkskool Potchefstroom

Grade 12 Matric 2008

Subjects:

Afrikaans, English,

Mathematical literacy, Computer applications technology, Hospitality studies, Business studies,

Life orientation

Employment history

Emfuleni Country Club, Waitress. Vanderbijlpark

(June 2019- Retrenched 01 July 2020)

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Communicate with customers to resolve complaints or ensure satisfaction.

• Collect payments from customers.

• Process customer bills or payments.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Communicate dining or order details to kitchen personnel.

• Take customer orders.

• Prepare checks that itemize and total meal costs and sales taxes.

• Process customer bills or payments.

• Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

• Enforce rules or regulations.

• Serve food or beverages.

• Present food or beverage information or menus to customers.

• Clean food service areas.

• Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

• Prepare hot or cold beverages.

• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

• Arrange tables or dining areas.

• Inform customers of daily specials.

• Present food or beverage information or menus to customers.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Arrange tables or dining areas.

• Present food or beverage information or menus to customers.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• Stock serving stations or dining areas with food or supplies.

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

• Schedule dining reservations.

• Assist customers with seating arrangements.

• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking bathroom.

• Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

• Escort customers to their tables.

• Assist customers with seating arrangements.

• Fill salt, pepper, sugar, cream, condiment, and napkin containers.

• Stock serving stations or dining areas with food or supplies.

• Describe and recommend wines to customers.

• Provide guests with information about local areas, including giving directions.

• Provide customers with general information or assistance. Sams Tissue Products, Personal Assistant to Director Vereeniging.

(April 2018-Date to May 2019)

I assist with a variety of life management tasks, including running errands, arranging travel (e.g., travel

• agent services such as purchasing airline tickets, reserving hotel rooms and rental cars, and arranging

• activities, as well as handling more localized services such as recommending a different route to work

• based on road or travel conditions), finance (paying bills, buying and selling stocks), and shopping

• (Meal planning, remembering special occasions like birthdays).

• Tasks may include but are not limited to:

• Devising and maintaining office systems, including data management and filing.

• arranging travel, visas and accommodation and, occasionally, travelling with the manager to take

• notes or dictation at meetings or to provide general assistance during presentations;

• screening phone calls, inquiries and requests, and handling them when appropriate;

• meeting and greeting visitors at all levels of seniority;

• organizing and maintaining diaries and making appointments;

• dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

• taking dictation and minutes;

• carrying out background research and presenting findings;

• producing documents, briefing papers, reports and presentations;

• organizing and attending meetings and ensuring the manager is well prepared for meetings;

• Liaising with clients, suppliers and other staff.

• In addition to supporting managers, their team and departments, also have their own personal

• Workload and responsibilities. The scope of the PA's role can be extensive and additional duties may

• include:

• carrying out specific projects and research;

• responsibility for accounts and budgets;

• taking on some of the manager's responsibilities and working more closely with management;

• Deputizing for the manager, making decisions and delegating work to others in the manager's absence; being involved in decision-making processes.

ATI- services, Sales and Admin Manager Vanderbijlpark

(July 2017-Date to February 2018)

Admin Manager Responsibilities:

• Supervising day-to-day operations of the administrative department and staff members.

• Hiring, training, and evaluating employees, taking corrective action when necessary.

• Developing, reviewing, and improving administrative systems, policies, and procedures.

• Ensuring office is stocked with necessary supplies and all equipment is working and properly maintained.

• Working with accounting and management team to set budgets, monitor spending, and processing payroll and other expenses.

• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

• Collecting, organizing, and storing information using computers and filing systems.

• Overseeing special projects and tracking progress towards company goals.

• Building new and expanding existing skills by engaging in educational opportunities. Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

• Meeting planned sales goals.

• Setting individual sales targets with the sales team.

• Tracking sales goals and reporting results as necessary.

• Overseeing the activities and performance of the sales team.

• Coordinating with marketing on lead generation.

• The ongoing training of your salespeople.

• Developing your sales team through motivation, counseling and product knowledge education.

• Promoting the organization and products.

• Understand our ideal customers and how they relate to our products. Silverado Spur - Front of house Manager, Vanderbijlpark

(Apr 2016-Date to July 2017)

Duties

• Receiving all incoming calls and ensuring their distribution to the relevant employee

• Welcoming visitors to the restaurant and making sure they were comfortable and looked after

• Dealing with all enquiries and resolving any problems over the phone or in person

• Organising the hospitality requirements for management meetings and presentations

• Maintaining the high presentation standard of the restaurant area.

• Managed team of 30 of professional’s waitpersons. Defined strategy and business plan for front of house.

• Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.

• Deliver the professional greeting of clients and visitors, to the highest standards. Monitor, manage and review the Catering and Cleaning contracts.

• Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.

• Implement dynamic operational working procedures, to support the delivery of service excellence.

• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required. Implement safe working practices to ensure safety of building occupiers and visitors.

• Lead monthly management report meetings with the client and build strong relationships with key business leaders.

• Strong detail analysis of service delivery and identify continuous improvements. Introduce systems for analysis of service delivery ie mystery shoppers etc.

• Monitor the team’s performance promoting achievements and identifying weaker areas for improvement

Receptionist and Manager – Slimming Solution, Vanderbijlpark

(SEPTEMBER 2013 – APRIL 2016)

Duties

• Oversee the smooth and efficient running of the main switchboard and reception

• Greet visitors

• Provide support to administration staff

• Balanced the books and planned the work shifts.

• Have a good I for detail in to maintain standard and best quality.

• Learned how to lead a team with respect and loyalty but most off all with hard work together.

• Will be a friend when needed but strong when need to be.

• Have great organizational skills in working out all the shifts, and cleaning schedules. Working out a routine in stock ordering, receiving and random stock checks.

• My manager duties all included in: hiring, interviewing, training and scheduling and managing employees had to see all inventory of the salon is done according to standards. Stock take once a week and placing the new order. Shopping for staff needs in the salon for example sugar, coffee and ect. Handling complains and solving them from clients or follow employees. Making sure salon hygiene is up to standard and salon is clean. Was part of the marketing team due to my personality of being friendly to people. Planning for the days takes and client tells. Organized the team up to speed if someone fall ill or not at work the day. Follow up with client on a regular basis to see how they felt about our standers and the company. Worked on specials and advertising

• Maintain health and safety procedures including fire drills and evacuations

• Coordinated all department functions for team of 6 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy Scheduled and confirmed appointments for entire management team. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Maintained, Managed, Monitored, organised, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, Trained.

References Please do not hesitate to contact me if you require references from any of my previous employers.

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