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Front Office Manager

Location:
Sharjah, United Arab Emirates
Posted:
November 30, 2020

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Resume:

Osama Mamdouh

adh8mn@r.postjobfree.com

+971-**-*******

A passionate and highly motivated individual, problem solver at heart who is able to manage multiple and diverse divisions simultaneously with exceptional communication and leadership skills. Professional Experience:

Jul 2018 – Present, Roda Hotels & Resorts, Dubai, UAE Hotel Manager (Suites, Resort & Villas 200 associates) Reporting to Cluster General Manager

Administered 3 properties with total of 436 units.

• Revamped general in all units

• Completed soft goods renovation for the suites during high occupancy.

• Re-modeled upselling programs for all front liners

• Improved web reputation YoY by 5%

• Successfully launched F&B department in Amwaj Suites

• Introduced HB&FB meal plans to attract CIS & European markets

• Partnered with Etisalat for aggressive marketing strategy

• Record total hotel revenue logged for JAN 2020 since hotel inception

• Achieved STR position #1 for 2019

• Improved GOP % within industry best achievers

Jun 2016 – Personal / Family Business, UAE, USA

Nov 2015 – Jun 2016 Melia Hotel, Doha Qatar

Front Office Manager

Reporting to the General Manager

Supervised all the Front Office departments: - Reception, Concierge, Valet, Club lounge, .

• Supported the soft opening Melia Doha Hotel

• Executed budgeted plan, ensuring guests had an enjoyable and satisfying stay.

• Managed staff and encouraged a friendly work environment.

• Successfully launched partnership with TSA Int’l for FO upselling program (yielding QAR +100K monthly)

• Successfully executed the newly contracted Qatar Airways allotment as per STPC standard Feb 2009 – Nov 2014 Habtoor Grand Beach Resort & Spa, the Autograph Collection by Marriott Dubai, UAE Director of Rooms (198 associates )

Reporting to the General Manager

In Charge of the rooms department operations,

• Restructured the department to ensure levels of service are maintained

• Mentored, coached & guided junior managers & assistants to prepare them for more senior roles

• Developed, and overhauled and reviewed SOPs for all operational areas.

• Ensured high levels of cleanliness and maintenance are in place in all areas.

• Monitored monthly P&L – seeking ways to increase sales and maximizes total hotel profit.

• Launched incentive programs for all sections of division

• Completed overall rooms and suites renovation project

• Member of the Total Hotel Revenue Committee

• Member of the Hotel Executive Committee

AUG 2007 – FEB 2009 Riyadh Marriott Hotel, Riyadh, KSA Director of Rooms Operations (90 associates)

Reporting to the General Manager

In Charge of the rooms department operations,

• Developed and reviewed SOPs for all operational areas.

• Ensured high levels of cleanliness and maintenance are maintained.

• Followed the budgeted P&L – seeking ways to increase sales and maximizes total hotel profit.

• Member of the Total Hotel Revenue Committee

JUN 2002 – AUG 2007 JW Marriott Hotel, Dubai, UAE

Front Office Manager (65 associates)

Reporting to the Director of Operations

Managed the Front Office departments: - Reception, Concierge, at Your Service, Executive lounge, Guest relations.

• Executed budgeted plan, ensuring guests had an enjoyable and satisfying stay.

• Managed staff and maintained implemented a friendly work environment.

• Replaced the Director of Rooms during his absence.

• Participated in the opening team of The Medina Marriott Hotel (Task Force) - assisted in Systems, Recruiting, Training, and Setting up the Rooms Department according to Marriott Standards JUN 1996 – JUN 2002 JW Marriott Hotel, Dubai, UAE

FD Manager / Asst. Front Office Manager ( 30 Associates) Reporting to the Director of Rooms

Assisting the FOM/Dir. Of Rooms to run the department smoothly, scheduling, guest complaints, interviewing, guest relations

• Promoted Marriott's programs (rewards, up selling, guest satisfaction scores)

• Took part in the Doha Marriott Task Force - assisted in Training and organizing the Front Office department in the absence of their Front Office Manager/Dir. Of Rooms. MAR 1995 – MAY 1996 Abu Dhabi Hilton Hotel, Abu Dhabi, UAE Night Manager

Reporting to Front Office Manager

In charge of the hotel during the night time with emphasis on security and Front Desk operations.

• Generated daily statistics and reports.

• Took part in the opening of the extension team and transformation from HIS to Fidelio MAR 1992 – MAR 1995 Abu Dhabi Hilton Hotel, Abu Dhabi, UAE Guest Service Agent

Reporting to the Asst. Front Office Manager

• Controlled Daily front desk operations, Check in /out

• Handled Guest complaints and inquiries

MAY 1991 – MAY 1992 Sheraton Hotels in Egypt, Cairo, Egypt Client Service Agent

Reporting to Director of Sales – Cluster office

• Represented Sheraton Hotels & Cruises In Egypt.

• Handled bookings and responded to inquiries in a timely manner

• Desk located in lobbies of Cairo Sheraton And Gezira Sheraton Education:

• 1972 – 1983Private English School (St. Joseph School) – Cairo Egypt

• 1983 – 1984Private English School (El Horreya School) – Cairo Egypt

• 1984 - 1985Public English School (Stafford Springs High) -Connecticut, USA

• 1985 – 1989Bachelor Degree (Faculty Of Tourism & Hotel Mgmt.) – Cairo Egypt

• 1989 – 1991Courses with American Hotel & Motel Educational Institute – USA Special Professional Training Skills:

• Fully computer literate (Fidelio – OPERA – HIS – MARSHA- Outlook), great in problem solving and forward thinker.

• All Marriott International “core trainings” :

• Welcome to Marriott

• At the Helm

• World Class Negotiating Skills

• Foundation Of Leadership

• Accounting for non-accountants

• Navigating Through Change

• 7 Skills of highly effective people

• Who moved my cheese?

• Effective Interviewing

• Effective Coaching & Counseling

• Dynamic Teams

• Partners in Career Management

Awards & recognitions:

• UKIMEA – Best Improvement – Problem Experience – 3rd Q – 2008

• UKIMEA – Rooms Award of Excellence – 3rd Q – 2007

• Manager of the Quarter – JW Marriott Dubai - 2004

• Chosen for various task forces ( pre-opening missions & training ) to Qatar, KSA & UK Personal interests:

Traveling, Internet, Cycling

Other Personal Information:

Mother Tongue: Arabic

Other spoken languages: English

Marital Status: Married

Web Presence: https://www.linkedin.com/in/omamdouh0605/



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