Sadia Hassan

Contact No:

+971-**-*******

Computer Skills:

•Windows O.S.

•MS-Office.

•Acrobat

Address For Communication:

Building no: 10, Near Emax, King Faisal. Sharjah

E-Mail:

adh8ml@r.postjobfree.com

Personal Data:

Date of Birth: 12/05/1998

Gender: Female

Nationality: Pakistani

Marital Status: Single

Religion: Islam

Languages Known:

•English

•Hindi

•Urdu

Visa-Status:

Visit Visa

Joining time:

Immediately

CURRICULAM VITAE

CAREER OBJECTIVE

A professional with an exceptional track record in strategic sales and customer service with international organizations. Seeking a challenging position with a growth oriented company to make tangible contributions to the financial bottom-line.

•Customer Service, Strategic Sales, Excel, Administration & Client Development.

•Telemarketing, Client Retention, Liaising With Departments, Knowledge of Financial/Insurance Product.

•Training, Building & Leading Teams, Innovation, Problem Solving & Analytical Thinking.

•M.S Office Applications & Internet CRM .

Professional Experience

Roads & Transport Authority (RTA) Dubai:

Customer Service: 23 Jan 2017 - Current

•To provide service, actively cross-sell and execute customer requests over the phone for customers.

•To handle customer queries and enquiries and complaints.

•To escalate complaints/issues which they are unable to resolve.

•Identify potential customer opportunity to deepen customer relationships (cross - selling)

•Identify and resolve customer problems in minimum time frame.

•Evaluate resources available to assist customer and use correct resource

•To complete any post call processing necessary to resolve customer queries or problems.

•Achieve established standard for call handling quality, productivity and availability

•Work in different Shift timings but most of the time in Evening shift as Rotator Complete working knowledge of all Transport, Traffic Fines, Driving License, Trade License, NOC for Road Construction.

•Advance technical proficiency in MS Office packages including MS Word, Excel & Power Point.

AGHA NOOR, Karachi, Pakistan

Sales Associate (Jan 2016 – July 2016)

Responsibilities:

•Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service with good communications skills which helps customer to resolve their queries and complaint.

•Working as Sales Executive and dealing with customer face to face.

•Encourage customer satisfaction.

• Competent and able to explain product offering, product promotion and criteria to the customers.

•Able to pre-qualify prospect based on specific criteria and to identify customer’s needs and pitch the right stuff based on identified needs.

•Project a positive and approachable image at all times.

Academics

•SSC (Grade 10th) Clifton High School, Karachi, Pakistan 50%

•Higher Secondary Sindh Board, Karachi, Pakistan 60%

Strength

•Willingness to take up challenges as opportunities for growth & development.

•Disciplined, Straight forward and Honest.

•Proactive in taking initiatives and Accept Responsibilities cheerfully.

•Willingness to ‘Go an Extra Mile’

•Sincere and Committed.

•Patience and a Team Player.

Skill Summary:

•Knowledge in MS Office

•Strong interpersonal Skills

•Energetic and Capable of working independently

•Excellent time management skills & can meet the deadlines without compromising on quality

References: Available upon request.

I hereby declare that the information provided by me is true to the best of my knowledge.

Sadia Hassan

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