BRIEF OVERVIEW :-
Extensive Experience in Operation Management, Project Management, Human Resource, Accounts, Strategy and Administration, Warehouse Management, Field Management, Vendor Management.
Expertise in Working in Fast-Paced, high-tech environments with skill in Manpower Planning, Business Operations, Back End Processes, Process Management, Team Management, Customer Service, Internal Audits, Warehouse Management, Project Leader, MIS Reporting, Data Annalists, Data Digitization, Scanning Processes, Field Operations, Client Handling .
CORE PROFESSIONAL COMPETENCIES:-
11+ years Hard core Experience in Admin, Operation Management, Project Management
Manage 54 Office and 1100+ employee of 1 Circle
Accountable for taking steps to ramp up process if necessary.
Identifying areas of obstruction / breakdowns and taking steps to rectify the equipment’s through application of trouble shooting tools.
Coordinating entire back office operation related functions with respect to Billing & other transaction functions.
Undertaking responsibilities of removing unnecessary procedures in process for efficient function.
Ensuring uniformity in the process of understanding at the client’s and the organization’s end.
Preparing & compiling various weekly / monthly MIS reports pertaining to process and productivity.
Taking initiatives through various programs that the team members to all the policies and procedures.
Identifying improvement areas & implementing measures to attain customer satisfaction levels.
Ensuring continuous interaction with the Clients to make sure that area of concern can be worked upon for improved service levels.
Managing Team functions viz. manpower planning, etc.
Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
Coordinating and ensuring meetings/ feedback sessions happen on a regular & consistent manner, skill based & refresher trainings happen regularly
Vodafone Operation- Delhi NCR
Vodafone Operation - Haryana
MTS India- Delhi NCR
Indian Youth Congress Digitization of Physical Data - Pan India
National Students' Union of India Digitization of Physical Data - Pan India
Matrix Cellular Service Ltd Digitization of Physical Data – Delhi NCR
Indian Islamic Culture Centre Digitization of Physical Data – Delhi NCR
OPERATION TEAM LEADER FROM Sep’18 – TILL AT Delhivery Pvt. Ltd.
Managing Overall Backend Process
Handling all running of Day to Day Operation
Handling Pan India Operation Interstate Shipment
Extracting MIS report, analyzing the same and providing inputs for management evaluation and future requirement & planning
PROJECT MANAGER OPERATION FROM MAY’14 – AUG’18 AT SOFTAGE INFORMATION TECHNOLOGY LTD TECHNOLOGY LTD TECHNOLOGY LTD
Handling a backend & Field Operation Team, 13 + Project & Working a team of 500+ in my supervision. Ensuring quality check & completion of all activities within specified period time.
Managing the big warehouses of all Projects
Supervising document processing of all Project.
Document scanning of all Project.
Clients query & resolutions of Complaints.
Managing manpower deployment.
Extracting MIS report, analysing the same and providing inputs for management evaluation and future requirement & planning.
Handling other activities like sorting out billing related queries & complaints of Clients.
OPERATION SR, EXECUTIVE FROM APR’10 – MAY’14 AT SOFTAGE INFORMATION TECHNOLOGY LTD LTD LTD
Managing Office in New Delhi.
Handling a backend office & Field Operation Team & Working a team of 500 + on role (Postpaid as well as Prepaid & other Projects) in my supervision. Ensuring quality check & completion of all activities within specified period time.
Re-verification of active Customers.
Supervising document processing of CAF/CIF.
Document scanning of CAF/CIF.
Warehousing of CAF/CIF.
Developed & Implemented operation systems
Improved Productivity and streamlining work Procedures
Respond to Vodafone Nodal officer on Nodal query/Court cases.
Resolution on daily Client calls & Queries.
Publishing TAT reports on Daily basis.
Consoling of daily pickup data of Field.
Preparing various MIS of daily collection data & activation.
Resolutions of problems of Runners/field executive.
EXECUTIVE FROM Oct’07 – MAR’10 AT SOFTAGE INFORMATION TECHNOLOGY LTD
Audits of Customers application forms.
Preparing of MIS
Maintaining reports of accept/ rejections.
Emailing audits reports to client on daily basis.
Publish a report on daily collection of field.
Works to Infra, Transports, Operation, Vendor Manage, Client Manage
Supervise and develop IT section, infrastructure function and protected the company data.
IT, infrastructure and transport check budget and motivate the team
Other state opening new office – works from infra, IT etc installed.
PGDCA, MCA 2001-05
IGNOU, New Delhi
B.Sc (PCM) 1995-98
Vinoba Bhave Univercity, Hazaribagh
Wire Man Electician (Grade A) 1999-01
ITI, Dharbhanga, Bihar
12th (Senior Secondary Examination) 1994
BIEC, Patna 69%
10th (Secondary Examination) 1992
BSEB, Patna 76%
PERSONAL DETAILS PERSONAL
Name : Shailesh Kumar
Father's Name : Shri. Vidya Sagar Singh
Date of Birth : 6th Oct, 1977
Permanent Address : H. No. 45
Phase 1, Block C, Qutub Vihar, Goyala Dairy
Nazafgarh, New Delhi-110075
Sex : Male
Nationality : Indian
Marital Status : Married
Languages Known : Hindi & English
Date: __/__/ (Shailesh Kumar)