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Office Manager

Peterborough, ON, Canada
November 30, 2020

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Kathleen Galea

Toronto, ON 905-***-****


• Ability to multi- task, solve problems, work effectively in a team, and meet deadlines

• The ability to motivate, discipline and resolve conflicts on a regular basis

• Leadership skills, analytical skills and a professional attitude

• 8+ years of professional experience

• Strong computer skills; fluent with multiple dental software programs

• Highly organized, quick learner with analytical thinking

• Proficient in Microsoft Office, Outlook, and Google products

• Excellent command of the English language, both oral and written

• Competent multi-tasker, self-motivated, and able to work independently PROESSIONAL EXPERIENCE

Office Manager & Treatment Coordinator September 2017 - Present Riccardi Dental - Toronto, ON

• Coordinating, scheduling, and overseeing all aspects of the day-to-day operations

• Present and propose treatment plans to patients for all types of dentistry; extractions, partials, composite restorations, crowns, bridges, and implants

• Review treatment plan in detail and costs associated with each procedure

• Manage office expenses, order supplies, and manage account receivables

• Process bi-weekly staff payroll and manage employee scheduling

• Conduct monthly staff meetings

• Execute operational and revenue enhancements required to maintain competitive market position

• Train and review office procedures with employees

• Review Case acceptance

• Process treatment plans with insurance companies

• Generate monthly reports on production, revenue, and growth

• Analyze and make recommendations on report results

• Manage staffing hours and vacation/time off

• Keep records of office inventory


Toronto, ON 905-***-**** Dental Administrator August 2016 – September 2017

Dentistry@1881 - Toronto, ON

• Administrative tasks; answered phones, greeted patients, prepared patient charts, filing, verified and billed insurance companies, and scheduled appointments

• Confirmed upcoming appointments and recalls according to office protocol

• Maintained a professional reception area

• Maintained and managed patient records in compliance with privacy and security regulations

• Organized referrals to other medical specialists

• Informed patients of dental office procedures and policy Dental Administrator & Treatment Coordinator February 2012 - September 2016 Esquire Dental Centre - Pickering, ON

• Provided administrative services to ensure effective and efficient operations within the office

• Performed bookkeeping duties, bank reconciliations, managed bank deposits, created and invoiced work orders, posted to accounts payable, and accounts in collections

• Responsible for billing, status updates, and corrections of insurance claims in third party processing

• Scheduled appointments, and worked with clients to develop treatment and payment plans Dental Administrator February 2011 - February 2012 The Dental Centre - Uxbridge, ON

• Administrative tasks; answered phones, greeted patients, prepared patient charts, filing, verified and billed insurance companies, and scheduled appointments

• Ordered workplace supplies and maintained records

• Accurately entered patient information and maintained complete and accurate records

• Resolved client issues at first point of contact EDUCATION

Dental Treatment Coordinator, George Brown College 2011 Dental Administrator, Durham College 2009

- References available upon request -

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