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Service Social

Location:
Virginia Beach, VA
Posted:
November 30, 2020

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Resume:

KATHERINE BURTON adh82j@r.postjobfree.com 757-***-****

PROFESSIONAL SUMMARY

Experienced hospitality professional offering more than 15 years of superior service. Highly skilled in managing reservations and increasing guest loyalty through well-informed and individualized service. Creates positive relationships with guests, and consistently delivers first rate service. Proficient in planning and coordinating facility services and communications, with friendly and decisive approach to resolving challenges. Organized and efficient multitasker and planner who works well under pressure.

SKILLS

Guest Experiences

Quality Assurance

Cashier/ Accounting

Detail- Oriented

Relationship Building/ Establishing Repeat Clientele

Communications with Guests, Management, and Peers

Event Planning and Management

Team Leadership

Positive Conflict Resolution

Works Efficiently Under Pressure

WORK HISTORY

Catering Director Ragazzi's Restaurant in The Clarion James Madison - Norfolk, VA 08/2000 - 09/2003

Discussed client's event needs to develop recommendations for room options and possible menus.

Booked event facilities and coordinated set up and break down of both dining and kitchen areas.

Orchestrated positive customer experiences at all stages by overseeing every area of event operations.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

Collaborated with both hotel and restaurant team members to handle guest requirements from check-in through check-out.

Updated accounts with add-on room charges, including room service bills.

Staff Trainer/ Banquet Event Supervisor/Lead Server One Fish Two Fish Restaurant - Virginia Beach, VA 09/2003 - 09/2018

Maintained accuracy in cashier stations and event accounts through correct billing, payment processing and cash management practices.

Recognized and tapped talented staff to fill key positions and maximize productivity.

Mentored new hires, resulting in stronger staff development and increased productivity.

Helped to plan and implement large-scale events such as special occasion and business meeting banquet events, coordinating with servers, kitchen staff, and management.

Generated client retention by accurately organizing and executing events.

Displayed enthusiasm and promoted personalized service to customers, successfully increasing referrals and walk-in business.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Virginia Wesleyan University Tutoring Program Virginia Wesleyan University - Virginia Beach, VA 09/2017 - 05/2020

Evaluated student progress in coding methods and developed plan of action for achievement.

Monitored student progress closely and used software resources to organize, update, and compile reports.

Structured and implemented activities for multiple groups of students at once

Delivered personalized support to individual students and encouraged positive conflict resolution skills

Made lessons interesting and engaging using creativity and differentiation to bolster learning.

EDUCATION

Virginia Wesleyan University - Virginia Beach, VA 05/2020

Bachelor of Science: Social Sciences /Education

Member of Kappa Delta Pi Honor Society

Received Virginia Teaching Honors Scholarship

Coursework in Human Relations, Education, and Mathematics

Graduated summa cum laude, 4.0 GPA

Dean's List 2017, 2018, 2019, 2020

Tidewater Community College - Virginia Beach, VA 05/2016

Associate of Science: Social Sciences

Minored in Psychology

Dean's List 2014, 2015, 2016

Graduated summa cum laude with 4.0 GPA

Majored in Social Sciences

Member of Phi Beta Kappa Honor Society

REFERENCES

Ryan Butt

Owner of Ragazzi's in the Clarion James Madison: Owned restaurant and was direct supervisor at the Clarion 757-***-****

William McConnell PhD,

Director of Education, Virginia Wesleyan University: Direct supervisor Virginia Wesleyan University 757-***-****

Dr. Lydia Kennedy

Chair, Dept. of Mathematics, Virginia Wesleyan University: Professor and coordinator for mathematics tutoring 757-***-****



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