Rana Naveed Kashif

Al Satwa, Dubai

Mobile:052*******

adh7xj@r.postjobfree.com

Objective

Self-actualization as an enthusiastic professional, motivated to work as a team member in the challenging environment. To obtain a position that will allow me to utilize my professional skills and training & to lead a successful career in my field and to deal with

Challenging job in my professional life.

Experience:

2 Years Worked in Burgerfuel as Crew (FOH) Customer Services, Dubai UAE. 2013 to 2015

Make sure every Guest is greeted with a smile

Make sure every Guest is thanked and invited to return

Set an example for crew by working hard to implement shift plan

Work with crew to act on Guest feedback and resolve Guest complaints in a timely, friendly and professional manner

Directs crew members to do what it takes to maintain Shop and equipment cleanliness and sanitation standard

5 Years Worked as Senior Server in the Cheesecake Factory Dubai, UAE. 2015 to 2020

Consistently provided professional, friendly and engaging service.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Provided friendly and attentive service.

Assisted co-workers whenever possible.

3 Years Worked in Systems Limited as BPO Operator & QC Report Maintainer, Lahore Pakistan. 2009 to 2012

Working Experience on GATORS (General American Tracking and Order Reporting Systems) for USA Mortgage files.

Experience of working on Linear Title application for Mortgage.

Experience of Processing/Quality Control of the online USA Mortgage files from different Lending companies.

Proof reading of the Legal Description for the Mortgage property.

Experience of maintaining the Daily Log Sheet of the Files processed.

Experience of the measurements to enhance the quality control of the work.

Experience of maintaining daily and monthly internal reports of the specific team.

Create and maintain files on each D.E.O performance etc.

Experience of the training of new comers for the Mortgage files

BBA From Trinity Collage Malaga, Spain.

Intermediate From BISE Lahore, Pakistan.

Matriculation From BISE Lahore, Pakistan

Skills

Skill Name

Skill Level

Last Used/Experience

Customer Service

Expert

Currently used

Call Center

Service Operations

Expert

Currently used

Dispute Resolution

Expert

Currently used

Sales Lead Generation

Expert

Currently used

Data Entry

Expert

Currently used

Multiline Phone Use

Expert

Currently used

MS Word, Excel and Access

Intermediate

Currently used

Additional Information

Father’s Name Fazal Din

DOB 2nd February, 1984

Nationality Pakistani

Visa Status Employment (Cancelled) Visa

Marital Status Married

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