Personal Assistant Executive
Resume:
CURRICULUM VITAE OF KAREN NEL
• ** West street, Glen Austen, Midrand
• adh7vr@r.postjobfree.com
SUMMARY
I am a professional, committed, and qualified personal assistant. I enjoy working in a productive environment where I can add value and efficiency to the people I support. I am a highly motivated person who will rise to face any challenge. In my spare time I busy myself with gardening and cooking.
SKILLS & ABILITIES
Strong oral and written communication skills. Fully bilingual (Afrikaans and English), proactive and uses initiative. Highly value discretion and trustworthiness. Proficient in Outlook, SAP, Microsoft Word, PowerPoint and Excel (basic). Good at building inter-personal relationships in the workplace in order to achieve outputs while valuing tact and diplomacy highly.
EXPERIENCE
Personal Assistant to COO, Deloitte, Risk Advisory – 2013 ~ 2020
Personal Assistant to Deloitte Risk Advisory Chief Operating Officer and Africa Leader for Clients, Industries and Markets. Tasks include diary management, arranging travel, taking dictation, event management and corporate expense reconciliation
Diary management including scheduling meetings, liaising with internal and external stakeholders and managing conflicts.
Arranging local and international travel including flights, accommodation, Forex, vaccinations (if required) and handling Visa applications.
Taking verbal dictation personally or through digital sources (Mobile phone, Whatsapp, Skype etc.)
Event management of external workshops and internal staff functions including venue scouting, invitation management and catering arrangements.
Corporate expense reconciliation including SAP processing of PO’s and expense reconciliation (Forex and general)
EXPERIENCE (CONTINUED)
Senior Secretary, Deloitte – 2008 ~ 2012
Secretarial support to Tax Management Consulting Department at Deloitte, working for a team of two Directors and 45 employees, providing support in all their requirements, including travel (local and international), diary management, arranging conferences, liaising with Executive Management in various matters and arranging media interviews.
Customer Relations Manager, Mercedes Benz, Sandton - 2002 ~ 2008
Started as the Personal Assistant to Dealer Principle, and within a year promoted to Customer Relations Coordinator with eleven direct reports taking full responsibility for resolving customer issues in conjunction with Mercedes Benz SA.
Managing of frontline staff and daily customer minor issues and motivation of staff. Taking full responsibility of the Customer Satisfaction Index for the dealership reporting back to manufacturer on a monthly basis with results.
Executive Secretary, McDermott International, Middle East, Dubai - 1999 to 2001
Worked as Executive Secretary to the Head of Engineering in McDermott International. Daily engagement with electrical, piping, structural and mechanical design engineering departments. Coordinating meetings, travel arranging (including visa processing), medical examinations, passport renewals, diary management, and managing four junior administrative personnel.
EDUCATION
1981 - Matric (Zwaanswyk High School)
1982 - Medical Secretarial Certificate (Cape Technikon)
1991 - Marketing & Sales Management Diploma (Damelin Management School)
I have listed my experience for the last 20 years and prior to 1999 I worked as Executive Assistant at Kohler Carton & Print in Port Elizabeth, as Secretary to the Head of Publishing Medical and Academics, Juta Publishers Cape Town, and Plessey Communication Systems.
REFERENCES
Norman de Reuck Hatthing – Head of People and Purpose Human Resources
This reference represents the last 12 years of my career
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