Customer sales and service representative, and data entry.
Resume:
Diana S. Shull
***** * ********* **, ************, MO 64056 • Mobile 816-***-**** • Email ********@*****.***
PERSONAL
** ***** ** ********** ** the area of the customer service environment. Extremely focused, detail-oriented leader, who gives the “why” to an answer and not just the “what”, presenting myself in a professional manner in any given interaction. Providing positive and constructive feedback without offending anyone is important to me. I am a team player, conscientious, pleasant and extremely helpful, always having a smile on my face and a good demeanor. Results-based and utilizes resources when needed, determined and finds the “win-win” in all challenges.
OBJECTIVE
To find a challenging position as a phlebotomist seeking to deliver high-quality patient care where my superior communication and customer service skills can be utilized.
EMPLOYMENT
AT&T – Dec. 31, 1994 to Jan. 18, 2019 – Lees Summit and Kansas City, MO Locations
Team Lead Back Office Support, Peer Coach, Trainer, Customer Service and Sales Representative.
●Quality Control to ensure. accuracy in the ordering process.
●Provide support to front line agents with needed documents on system procedures, promotional offers, system updates, and featured news.
●Work with the management team with reporting various system issues and identifying outliers. Also identify trends that impact customers, provide additional tools, and utilize teamwork to improve customer experience.
●Investigate complex issues, which may involve reaching out to other offices for assistance as well as the customer for information needed to successfully complete a task or sale.
●Point of contact to ensure information is communicated and training completed for upcoming system releases.
●Peer coach sales agents on strategies for success. Clearly communicate specific processes or promotions available to encourage productivity and build confidence in the knowledge to achieve positive results and secure sales with integrity.
●Call takeover customer escalations to ensure complex issues are addressed in a timely manner and a successful resolution is achieved.
●Assist residential customers with product and service inquiries, billing questions, and order processing.
Education
●Fort Osage High School – General Education – Graduate May 1992
●Kansas City School of Phlebotomy – ASCP Certification March 2019 – Phlebotomy Technician – Externship completed at LabCorp, Centerpoint Medical Center, Independence, MO.
Skills
●Exceptional customer service using strong communication and interpersonal skills, showing empathy to patients, attention to detail, HIPAA compliant, and displaying a professional attitude at all times. Abide to infection control and safety procedures in carrying out daily phlebotomy functions. Being responsible for safe preparation and disposal of blood collecting equipment.
References
Tina Quinones
AT&T Manager, Kansas City, MO
******@***.***
Evani Sautos Ross
LabCorp, Centerpoint Medical Center
*******@*******.***
Julie Sayer
AT&T Co-worker
Cindy Booker
AT&T Co-worker
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