Employee Relations Engineer
Resume:
SARANYA ILANGOVAN
Senior System Engineer
E: adh7bq@r.postjobfree.com T: 735-***-****
Professional Summary
Organized Systems Engineer skilled in developing product testing procedures and monitoring production to maintain quality and efficiency. Frequently commended for creative problem-solving and continuous improvement contributions. Throughout my career spanning 1 year and 9 months, demonstrated strong aptitude crafting and deploying critical software, overseeing installation security and maintaining complete system effectiveness.
Skills
●Have undergone Data Analysis to improve the service structure.
●Always given the Problem resolution for the incident which is raised by the clients.
●Able to manage and maintain the Windows Server on high responsibility.
●Abled to Troubleshoot the issues on high priority.
●Always maintained a good client/Vendor relationship and worked on Process improvements.
●Always found the Root Cause Analysis on the incidences which is of high Impact.
Work Experience
Application Support Engineer Oct 2014 – May 2015
●Worked with customers for needs analysis, proposal development and vendor costs to produce competitive estimates.
●Communicated with clients to define business objectives and present individualized solutions.
●Improved application performance through optimization of flow processes.
●Addressed technical issues and guided end users through resolution.
●Maintained effective customer relationships and identified future business opportunities to support and strengthen corporation mission.
●Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
●Supported software integration and implemented maintenance enhancements to bolster product development cycle.
●Communicated technical development stages and provided design support to businesses and other stakeholders encouraging participation for on-time execution.
●Contributed to continuous improvement and quality assurance tasks.
●Conducted research to determine client needs and implemented product testing plans.
●Educated and trained employees on new technologies through presentations and individual support.
On-boarding Specialist Jun 2015 – Aug 2016
●Assisted with on-boarding process of maximum 3000 new hires in one single day.
●Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
●Administered compensation, benefits and performance management systems and safety and recreation programs.
●Reduced workers' compensation claims by instituting corporate safety training program.
●Analysed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
●Answered and directed 'N' numbered outbound and inbound phone calls per day.
●Delivered friendly assistance with new hires throughout hiring process.
●Prepared monthly, weekly and daily logs using Microsoft Office Suite.
●Recruited and screened qualified potential employees.
●Coordinated work activities of subordinates and staff relating to employment, compensation, labour relations and employee relations.
●Developed team communications and information for meetings.
●Improved customer satisfaction by resolving product and service issues.
Product Specialist Jun 2015 – Aug 2016
●Researched product's technical specifications and accurately communicated information.
●Continually expanded knowledge of product line.
●Trained and provided coaching to junior team members.
●Assisted with demonstrations for Product to showcase functionality.
●Created database of all equipment models and serial Numbers.
●Assisted customers with product needs and introduced new store offerings.
●Demonstrated products to help customers try out offerings before making purchases.
●Established long term customer relationships by using effective communication and active
listening skills.
●Worked closely with all product development departments to create and maintain marketing
materials for sales presentations and client meetings.
●Created documentation outlining research findings for use by project managers, customers
and other marketing staff to make accurate decisions about future plans.
●Collaborated with product development team to effectively modernize and update promotions.
●Tracked key metrics and developed spreadsheets and data models.
Technical Skills:
●Operating System: Windows 7, 8, XP,10, Unix
●Technologies: C, C++, Java, .net
●Databases: SQL server,
●Web tools: HTML
●Testing tools: Selenium
●Incident Management tools: Informatica, Service Now, ITSM, Control -M, DSPM
Process Followed
●Waterfall.
Clients Worked with
●Credit Suisse (Cognizant Technology Solutions) Team Size - 25.
●KOHL’S (Cognizant Technology Solutions) Team Size – 15.
Education
Bachelor’s Degree in Computer Science and Engineering: 2014
RVS Technical Campus, Coimbatore.
Graduated with 7.6 CGPA.
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