Customer Care Manager
Resume:
ANA NIMFA D. SALVA, RN
092*-***-**** · *******@*****.*** · Blk 23 Lot 10 Rosario Complex San Pedro, Laguna HR and Admin Support · Customer Service Professional · BOSH Certified WORK EXPERIENCES
NOVEMBER 2017 TO NOVEMBER 2019 (2 YEARS)
ADMIN ASSISTANT / COMPANY NURSE, EMAPTA VERSATILE SERVICES, MAKATI Job Description
General Admin and Front desk management
• Welcomes and receives visitors and clients and direct them to the concerned parties
• Answers queries of walk-in applicants
• Management of incoming and outgoing documents and packages
• Main point person/ representative of the company
• Conference room reservations
• Provides administrative support to all employees
• Supplies Management – Purchase, supply and manage office supplies, equipment, pantry, medicine and other utilities
• Disseminates important announcements
• Facilitates employee engagement programs on a monthly basis
• Petty cash management
• Enforces house rules and security policies
• 201 File Management
• Assists HR and Recruitment team when needed
Facilities Management
• Ensures office show-readiness and presentation by conducting daily walkthrough to address current and urgent issues
• Management of Utility personnel
• Coordinates facilities/building issues to the building Admin and ensures job completion
• Schedule facilities maintenance and repairs
• Procurement of office equipment and facilities
Medical Services
• Attend to all medical related concerns of employees and escort them to the hospital if needed
• Medical supplies management – monthly inventory and requisition
• Dissemination of health-related bulletin and activities on a monthly basis
• Facilitates medical events and activities
• Medical Records validation
2
OCTOBER 2015 TO NOVEMBER 2017 (2 YEARS AND 1 MONTH) CUSTOMER CARE SPECIALIST, METROBANK HEAD OFFICE, MAKATI Job Description
• Answers simple, intermediate or complex inquiries through any method of communication, including but not limited to phone, e-mail, formal letter or facsimile pertaining to implemented and/or live Cash Management Solutions and all related programs or processes.
• Receive, investigate and resolve incoming queries through any channel.
• Escalate issues or concerns beyond the scope of a Customer Care Specialist to the Customer Care Offices or directly to an Implementation Officer, Product Manager, IT Group or Sales Officer.
• Provide feedback to clients for escalated concerns that were not resolved at point of call.
• Perform outbound calls to clients for special projects identified by Cash Management Division.
• Ensure calls are within the required Turn-around-time and call quality.
• Observe outmost courtesy and professionalism in handling calls and emails.
• Observe proper documentation of client’s inquiry, request and/or complaint.
• Observe all devised activities/procedures for total quality customer service.
• Accomplish Daily, weekly and monthly reports to allow assessment and identification of strategic process improvements.
• Performs other related functions that may be assigned from time to time like ADA enrollment of various Insurance company partners.
NOVEMBER 2013 TO MAY 2015 (1 YEAR AND 6 MONTHS)
CLINIC NURSE, AL HAYAT POLYCLINIC, KINGDOM OF SAUDI ARABIA Job Description
• Assists Doctors and Dentists in examining and treating patients
• Conduct IV insertion and IM injections as ordered by Physicians.
• Conduct First-aid treatments for minor procedures such as wound dressing, removal of stitches and slab application.
• Draw blood for laboratory examination, as instructed.
• Clean and Sterile OR and Dental instruments.
• Inventory of Medical and Dental supplies.
• Encoding and filing of patient’s chart.
• Do home visits for patient’s check-up or follow up.
• Transport patients to Intermediate hospitals for further treatment, if needed.
• Process Insurance approval of patients.
• Scheduling of patients’ dental appointments
SEPTEMBER 2011 TO OCTOBER 2013 (2 YEARS AND 1 MONTH) TECHNICAL SUPPORT REPRESENTATIVE, TELETECH, STA. ROSA LAGUNA Job Description
• Provides outstanding technical support regarding Internet connection problems of Australian Clients via inbound calls.
• Offers upgrade of client’s current products for better service. 3
DECEMBER 2010 TO MAY 2011 (5 MONTHS)
CUSTOMER SERVICE REPRESENTATIVE, CONVERGYS, ALABANG Job Description
• Answers Cable billing concerns of American clients via inbound calls. PROFESSIONAL ACCREDITATION
MAY 2018
BASIC OCCUPATIONAL SAFETY AND HEALTH (BOSH) CERTIFIED, TAMKENE PHILS INC
JULY 2013
SAUDI COUNCIL (PROMETRIC) EXAMINATION PASSER
NOVEMBER 2009
PHILIPPINE NURSING LICENSURE EXAMINATION BOARD PASSER EDUCATIONAL ATTAINMENT
MARCH 2009
BS NURSING, UNIVERSITY OF PERPETUAL HELP SYSTEM LAGUNA MARCH 2005
SECONDARY EDUCATION, SAN GERONIMO EMILIANI SCHOOL
THIRD HONORABLE MENTION
MARCH 2001
PRIMARY EDUCATION, SAN GERONIMO EMILIANI SCHOOL
FIFTH HONORABLE MENTION
CHARACTER REFERENCES
MARK CABRERA (SITE MANAGER) EMAPTA VERSATILE SERVICES INC 091*-***-****
PAULA DE GUIA (RELATIONSHIP MANAGER) EMAPTA VERSATILE SERVICES INC 094*-***-****
DYAN LUMUNSAD (TEAM LEADER) METROBANK HEAD OFFICE
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