MATHAPELO CHARLOTTE MAPHISA’S RESUME
Phone Number (073-****-***
Alternative Number (073-****-***
Location G24SOUTH KUDU STREET, BOITEKONG EXT 12, RUSTENBURG Relocation Willing to relocate
Nationality South Africa (ID: 931-***-**** 089)
Age 27 (08 Dec 1993)
EE/AA Status African Female
Notice / Availability Immediately
I am a dedicated, organized and methodical individual. I have good interpersonal skills, I am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities. Career Summary
Company Position Duration
PEP Cell Cashier / Store Assistant Oct 2017 – Jul 2018 Huis Siesta Community Health Care Assistant Nurse Nov 2016 – Aug 2017 Busy Bee Hospice Ancillary Health Care Jan 2016 – Oct 2016 Ackermans Store Assistance Feb 2014– Dec 2015
Oct 2017 – Jul 2018 Cashier / Store Assistant, PEP Cell Retail, VEREENIGING, GAUTENG (SOUTH AFRICA)
1. Customer Service & Sales
Ensure all clients are welcomed in a professional manner
Maintain and update relevant policies and procedures within the Service Centre.
Build and maintain relationships with customers.
Ensure all orders, forms, applications and requests are processed without delay.
Ensure accurate management of customers' accounts.
Ensure effective administration management.
Effectively communicate and coordinate with internal departments.
Ensure sales targets are met.
Perform any other related duties as requested by Management 2. Complaint resolution
Ensure prompt response to customer inquiries with attention to detail and accuracy.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe.
Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance. 3. Administration and Report Generation
Submit weekly and monthly report to store Manager within agreed deadlines.
Submit any other ad-hoc reports on request
4. Health and Safety Compliance
Conform and adhere to Safety, Health and Environmental legislative requirements
Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
Attend the Safety, Health and Environmental workshops as required by management. REFERENCE: MR. MPHAFA (016-****-***
NOV 2016 – AUG 2017 Assistance Nurse (HUIS SIESTA) HOSPICE, VEREENIGING, GAUTENG (SOUTH AFRICA)
Taking Blood Samples: For Assistants working in hospitals, taking and delivering blood samples is a regular responsibility.
Mobility Assistance: If a patient has trouble with mobility, help them to the toilet and oversee safe transitions from one place to the next. Replacing Linens: Responsible for ensuring the comfort of patients, meaning that linens are replaced daily.
Washing Patients: Assist patients who are unable to shower on their own. Checking Vitals: Consists of monitoring and recording vitals. Communicating with Superiors: To ensure proper care, communicate with superiors to address changes in patient health.
Patient Monitoring: Spend the most time with patients, continually monitoring and recording changes in patient health.
REFERENCE: MR MAQHENGWANE (016-****-***
JAN 2016 – OCT 2016 ANCILLARY HEALTH CARE (BUSY BEE HOSPICE) HOSPICE, VANDERBIJLPARK, GAUTENG, (SOUTH AFRICA)
Assisted with bathing, personal hygiene, dressing of patients, emptying emesis bags, urinals, and bedpans, collecting and measuring urine and stool specimens, serving meals, patients that required help with feeding, making beds, monitoring and recording vital signs such as height, weight, blood pressure, temperature, pulse, and respiration under the direction and supervision REFERENCE: MR. S JACOBS (016-****-***
FEB 2014 – DEC 2015 STORE ASSISTANT (ACKERMANS)
RETAIL, VANDERBIJPARK, GAUTENG (SOUTH AFRICA)
Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock REFERENCE: MR K. MOKONE (016-****-***
DECEMBER 2013 GRADE 12, SENIOR CERTIFICATE
MATRIC AT SAPHIRE SECONDARY SCHOOL
SESOTHO, ENGLISH, MATEMATICAL LITERACY, LIFE
ORIENTATION, LIFE SCIENCE AND TOURISM
JULY 2015 NQF LEVEL 2 CERTIFICATE
SKILL COMPETENCE AT NDWAMATO TRAININIG SOLUTION
ENVIRONMENTAL PRACTICE: WASTE MANAGEMENT
JUNE 2016 NATIONAL CERTIFICATE
GETC AT H.W.S.E.T.A
GETC IN ANCILLARY HEALTH CARE (49606)
OCTOBER 2016 TRAINING CERTIFICATE
COMPUTER LITERACY AT HEALTHNICO PRIVATE INSTITUTION INTRODUCTION TO MICROSOFT WORD
INTRODUCTION TO MICROSOFT EXCEL
INTRODUCTION TO MICROSOFT POWER POINT
PRINCIPLES OF THE INTERNET AND WWW
INTRODUCTION TO MICROSOFT OUTLOOK
MARCH 2017 TRAINING CERTIFICATE
COMMUNITY HEALTH CARE AT HEALTHNICON INSTITUTION
FUNDAMENTAL LITERACY AND NUMERACY
PRIMARY HEALTH CARE IN THE COMMUNITY
SOLISTIC CARE ACROSS LIFE STAGE
MICROBOILOGY AND COMMUNICABLE DISEASES
DECEMBER 2018 N4 ACHIEVEMENT CERTIFICATE
MANAGEMENT ASSISTANT AT SEDIBENG TVET COLLEGE
OFFICE PRACTICE (N4)
INFORMATION PROCESSING (N4)
Key Skill and Competencies
Patient care & Safety
Electronic Medical Records
Vital Sign & Patient Monitoring
Patient Advocacy Support
To work under pressure.
To handle stressful situations.
To perform managerial functions.
To take decisions.
Good communication skills.
Report writing skills
I declare that all the information provided (including any attachments) is complete and correct to the best of my knowledge. I understand that any false information supplied could lead to my application being disqualified or my discharge if I am appointed