Front Office Manager

TALHA MAHMOOD SYED-FRONT OFFICE MANAGER

ROSE HOSPITALITY GROUP-Rose Park Hotel

Front Office Manager. June 2017-Present

Front Office Manager of a 4 star hotel in a new successfully emerged homegrown hospitality chain, with diverse role of planning, implementation and result oriented responsibilities at Front Office, HR, R&D, Security, logistics of employee and guest, SPA & health club operations in line with compliance of DTCM, DM, Tourism Police guidelines. Capacitate by empowering and training team members to maximize their true potential in adding value to achieve and enhance the guest service experiences. Compliance of DTCM standards post COVID-19 in hotel procedures.

Manzil Downtown Dubai-EMAAR Hospitality Night/Assistance Front Office Manager

March 2013 – December 2016

Manage & run hotels operations during night ensuring smooth and efficient functioning of all departments. Conduct control tours in the property to ensure safety & security of guests and employees, develop & train the team to offer services that are personal and memorable to guests. Handle guest services flow-meeting, addressing and resolving concerns and complains. Alert to handle any unforeseen situations, emergencies and incidents. End of day Audit of business date, KPI`s, MBO`s, cost control and staffing. Counsel, coach and discipline associates- provide constructive feedback to enhance their performance.

Al Manzil & Qamardeen- Income Auditor

February 2010- February 2013

Perform audit summary for daily finances in terms of transactions, revenues, payments, credit, and cash flow for 2 hotels. Internal auditing of restaurants, front office cashiers & housekeeping discrepancy for non-compliance of the SOP. Review, Implement and modify the SOPs. Work with Revenue Manager to plan budgets, room segmentation, revenue generation, no show revenue tracking, and promotional rate configuration. Duty Manager Shift as Management teams representative.

Al Manzil-Front Office Supervisor

February 2008- January 2010

Overall supervision of the front office department ensuring to receive, meet and greet guests, managing the duties of night manager and Duty manager, preparing duty rosters, vacation plans, perform appraisal for the team, recognition of best performed and provide feedback and trainings to improve the services.

Al Manzil-Night Auditor & Receptionist

December 2006 – January 2008

Welcome guest, perform check-ins and check out.

Handle walk and secure revenue by negotiable rate. Balancing revenue generated, audit front office and F&B restaurants, for credit card, cash & End of day.

One&Only Royal Mirage-Dubai Receptionist

February 2005 – December 2006

Handle & manage the reception shifts, perform check-ins, check outs, high balance, room allocations and guest complaint handling

Training & Education

Suman Metropolitan Institute: Diploma in hotel and Resort management and catering technology with distinction in 2003

Industrial training: Internship at the HYATT REGENCY Hotel - Mumbai 2003-2004

Wintech Institute of Computer Education: Diploma in Computer application in accounting in 2000

Achievements

Awarded best employee of the year in One&Only Royal Mirage within 10 month of service in 2006

Awarded as leader of the quarter year 2016 at Emaar Hospitality- Manzil Downtown.

Additional Certification

Certified basic first aider w/CPR and AED

Certified fire marshal by DPA-Dubai Police

Academy

Mobile: +971-**-*******

What’s app: +971-**-*******

Email: *************@*****.***

Linked: https://www.linkedin.com/in/talha-mahmood-syed-9063a376

SYNOPSIS

15 years of developed accomplishment in strategic, successive and result driven leadership experience of Hospitality & Tourism Industry.

Preopening of 5 hotels & Refurbish of 2 in Dubai.

Committed towards guest services with rational resolution of challenges to guest satisfaction.

Analytical, operational management & budgeting skills with cost effective approach to enhance guest experience at minimum cost.

Adaptable to multicultural environment, organizational goals & time management.

Fruitful at team building & staff retention in promoting and maintaining positive team morale

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