Social Media Digital Marketing
Resume:
HANNAH MAEVE
DAVID
HR STAFF
Date of Birth
Address
Blk 56 Lot 32 Soldiers’ Hills Village,
Muntinlupa City
Phone
adh74k@r.postjobfree.com
30th November 2020
Talent Acquisition Team
Pasay
Dear Talent Acquisition Team:
If you are looking for an individual whose had experience in HR, working with Chinese nationals and has excellent communication skills (both English and Chinese), then I suggest you read on and learn more of what I can do for you.
Having interned at the DFA’ OPAS, you could say that I have some knowledge and understanding of how the HR works. Apart from that, I also helped with the communications in my former company in Macau. Not only did I communicate/negotiate in English and Chinese with clients/guests in said company but also trained colleagues in both languages. You will see details of these in the résumé below. Have I mentioned that also helped in the hiring process of staff for the company?
Presentation skills, knowledge of the products/services of the company as well as knowing an
understanding the market/client’s needs are some of the skills (not to mention language knowledge)
I know could be of use to being a HR Staff. Apart from having a solid understanding of using Google services to boost digital marketing endeavors, knowledge of social media and coming up with digital marketing strategies, tactics and plans would be handy “tools” to be successful in said post.
If you think that I could be an apt addition to your company but are in need of a tad bit more convincing or evidence, please do not hesitate to reach me through the contact details listed on this letter. Thank you for your time and it would be a pleasure to hear from you. Have I mentioned that I live near the office?
Yours sincerely,
Hannah Maeve David
HANNAH MAEVE
DAVID
HR STAFF
Date of Birth
22 September 1989
Address
Blk 56 Lot 32 Soldiers’ Hills Village,
Muntinlupa City
Phone
adh74k@r.postjobfree.com
OBJECTIVE
To leverage my four years of client-facing experience, marketing, PR, communication skills and language knowledge in the HR Staff post.
EMPLOYMENT/EXPERIENCE
CONFERENCING SPECIALIST at CIVICOM PACIFIC, Alabang 2019 – 2019
Operator Assisted Calls
+ Run operator-assisted calls, either as a lead operator or a receiving operator.
+ Run webinars.
+ Assist and coordinate call schedule with clients.
+ Create end of call reports (recording links, participant links, etc.)
Customer Service
+ Develop and maintain a warm relationship with clients through the ongoing Client Connect Initiative – the pro-active outbound calling of individual clients, to assure their retention, through personally identifying and helping with their understanding and appreciation of company’s conferencing services.
+ Get to know conferencing clients, find out how they use company’s conferencing services and how to introduce other services offered.
+ Engage in the delivery of services over the phone and through email.
HOSTESS at CAFÉ DECO MACAU (CDM)
The Venetian Macao, Cotai 2011 – 2015
+ Established and improved the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures.
+ Attended to all the telephone calls using clear and professional language, and answered telephones using appropriate telephone etiquette.
+ Answered phone, directed to appropriate person and / or take messages.
+ Assisted with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, BEO, FP, memos etc.
+ Promptly responded to all inquiries.
+ Composed, published and distributed Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.
+ Worked with management and other heads of departments at all times and assist in carrying out special requirements and duties necessary in adding to the guests general comfort and well being.
+ Distributed promptly to all departments about notice of any change in the Banquet event order (BEO) / Banquet Function Plan (FP).
+ Prepared signage and menu items for all banquet events function.
+ Studied requirements of all booked banquets and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.
+ Sent Banquet event proposals to the guests and being in timely contact with them.
+ Called customers to remind before for cut-off dates.
+ Developed and maintain positive working relationships with others, and support team to reach common goals.
+ Ensured prompt responses for all enquiry through telephone, fax and emails.
+ Ensured that all the administrative documents are prepared for the hotel sales team.
+ Acted as a liaison between all related hotel departments and host of the function.
+ Ensured orders and requisitions for the Catering and Banquet departments are completed.
+ Formerly responsible for attending periodic sales meetings and circulating minutes of the meetings and follow up's.
+ Responded and act upon any special requirement which function host had requested
+ Maintained the entire sales correspondence data base.
+ Maintained departmental reports and procedures.
+ Maintained all client information and folders.
+ Coordinated with Banquet operations on a timely basis to ensure complete customer satisfaction.
+ Updated DSR (Daily sales Report) and revenue projection on a daily bases.
+ Updated Catering and Banquets calendar on the Sales and Event Reservations software.
+ Performed all duties as deemed necessary for the success of the company.
+ Participated and provided input towards F & B Marketing activities.
+ Controlled of Banquet china, cutlery, glassware, linen and equipment.
+ Completed of function delivery sheets in an accurate and timely fashion.
+ Helped in preparation of forecast and actual budget function sheets.
+ Completion of weekly schedules. Scheduled staff as necessary to ensure adequate and consistent levels of service.
+ Supervised and co-ordinated daily operation of meeting/banquet set-ups and service.
+ Maintained the Hotel Bar control policies and completion of necessary forms.
+ Followed-up on each function by completing a Function Critique and submit to the Sales & Food and Beverage Manager.
+ Attended and participated in weekly F & B meeting and Department Head meeting.
+ Assisted in menu planning and pricing.
+ Developed and maintained all department control procedures.
+ Developed and maintenance of department manual.
+ Consistently checked Banquet Food and Beverage quality, Banquet services and Plate presentation.
+ Ensured that services meet customer specifications.
+ Liaised on an on-going basis with the Food and Beverage Manager to ensure all client needs and requirements will be met.
+ Worked with the Chef and Head Server to ensure all arrangements and details are dealt with.
+ Greeted the customer upon arrival.
+ Provided quick service for last minute changes.
+ Checked Food & Beverage or coffee Break schedule if applicable.
+ Dealt with customer complaints.
+ Inspected Meeting Room prior to guest arrival ensured that client specifications have been met.
+ Co-ordinated the general housekeeping of the Ballroom, Lower Lobby, Lower public washrooms, kitchen, storage areas, entrance areas, etc.
+ Participated in meetings developing ideas for overall Hotel Maintenance and cleanliness.
+ Conducted staff training and development.
+ Accomplished business development activities by researching and developing sales and marketing opportunities, and effectively implement plans.
+ Improved product marketability and profitability by researching, identifying, and capitalizing on market opportunities
+ Coordinated new product development.
+ Sustained rapport with key accounts by making periodic visits, exploring specific needs and anticipating new opportunities.
+ Provided information by collecting, analyzing, and summarizing data and trends.
+ Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Marketing
+ Analyzed trends and promotional activities and provided input on projects.
+ Assisted management in ensuring activities are according to corporate strategy.
+ Developed communications that aimed to promote brand, products and services.
+ Penned original advertising copies, collaborated on design and developed strategy for collateral.
+ Conceptualized and developed marketing strategies.
+ Wrote, designed, edited and produced marketing materials.
+ Monitored competitive landscape, including both direct and indirect competitors and provided relevant information to management for assessment/use in plans.
+ Accomplished business development activities by researching and developing sales and marketing opportunities, and effectively implement plans.
+ Improved product marketability and profitability by researching, identifying, and capitalizing on market opportunities
+ Sustained rapport with key accounts by making periodic visits, exploring specific needs and anticipating new opportunities.
+ Provided information by collecting, analyzing, and summarizing data and trends.
+ Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
Customer Relationship Management
+ Answered clients’ questions about property/facilities/services.
+ Served as a point of contact for clients and communicate with the by phone or email to respond to questions and requests.
+ Prepared sales-related documents throughout sales process.
+ Designed, input, extracted and maintained customer database.
+ Established strong relationships with clients to ensure maximization of revenue.
+ Handled client complaints/feedback from utilizing different languages when necessary.
+ Contacted potential clients via email or phone to establish rapport and conduct meetings and provide assistance when requested.
Events
+ Closed business deals by coordinating requirements, developing and negotiating contracts and integrating contract requirements with business operations.
+ Ensured that events progress smoothly by following established procedures, collaborating with colleagues and ensuring accuracy.
+ Greeted/welcomed clients during the event phase and assisted clients for the execution of details.
+ Ensured billing accuracy and conducted bill reviews with client prior processing of final bill.
+ Identified operational challenges associated with groups and determined how to best work with colleagues and client to solve these challenges with a positive outcome.
Others
+ Utilized effective sales strategy for maximization of company revenue.
+ Responsible for coordinating internally with the sales and marketing team.
+ Generated daily revenue reports, created event calendar, prepared communications and coordinated with clients.
EDUCATION
B.A. IN MASS COMMUNICATIONS,MAJOR IN PUBLIC RELATIONS
LYCEUM OF THE PHILIPPINES UNIVERSITY (MANILA, PHILIPPINES)
HIGH SCHOOL
FAIRVIEW INTERNATIONAL SCHOOL
(KUALA LUMPUR, MALAYSIA)
PROFESSIONAL SKILLS
MICROSOFT WORD
EXCEL
POWERPOINT
OUTLOOK
PHOTOSHOP
INDESIGN
GOOGLE ANALYTICS
PERSONAL SKILLS
Creativity
Flexibility
Initiative
International Perspective
Brand Communications
Brand Knowledge
Brand Marketing
Drafting Pitches
Relationship Building
Strategy Development
Written Communication
Verbal Communication
Presentation
Editing
Events
Social Interaction
Social Media
Marketing
Public Relations
LANGUAGES
Chinese
English
Filipino
French
Italian
CAREER HIGHLIGHTS
+ Discovered and retrieved missing data from the HPS worth million(s) of revenue.
+ Singled out of the reception team to:
- delve into Marketing/PR task(s).
- be the acting secretary to the Operations Manager.
- teach English to Chinese floor staff.
- handle/resolve guest conflicts reserved for managers.
- compose business correspondence for management team.
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