OKEMAKIN YETUNDE ABIGEAL

No *, Kusela Street,Ologuneru,Oyo state

070******** adh6yh@r.postjobfree.com

Enthusiastic customer service representative with in-depth knowledge of resolving customer's dispute and giving quick response to customers Enquiry.

Experience

Mwanga Limited (Branch financial institution) June 2019-Till date

Customer Service Representatives

Resolved an average of 800 enquires in a week and consistently meeting performance bench marks in all areas (speed, accuracy and volume)

Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluation.

Evaluate accounts and recommend appropriate action throughout the collection cycle

Manages a team of junior debt recovery agents.

Maintains and runs a portfolio of accounts in a way to maximize gainful sales and reduce bad debt losses

Resolves customer conflicts.

Outcess Outsourcing Firm (Branch financial institution) Nov 2018-May 2019

Customer Service Representatives

Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers

Maintained a positive, empathetic and professional attitude towards customers at all times

Responded promptly to customers inquires.

Ensured full recovery of loans as at when due.

Advised customers on repayment plans and mode of payment available for each repayment levels

Additional Skills

Effective negotiator

Proficient with commonly used collection practices and procedures

Sound knowledge of leasing and financial processes

Adept with Microsoft Office Suite

Conflict resolution skills

Remarkable ability to maintain confidentiality of information

Excellent oral & written skills

Education/Certifications

Obafemi Awolowo University, Osun Sate 2017

Bachelor of Science in Accounting

Association of Certified Accountant (ACA) In View

Association of Accounting Technicians (AAT)

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