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Customer Service Professional

Location:
DeSoto, TX, 75115
Posted:
November 28, 2020

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Resume:

Eric D. Ivory

NMLS ******

972-***-**** adh6ru@r.postjobfree.com

Seasoned professional with experience and accomplishments as a trusted team member. Areas of expertise include:

• Organizational and time

management

• FNMA & FHLMC Policies • Microsoft Office

• Attention to Detail and accuracy • Mortgage processing • Salesforce CRM

• Independent and team oriented • Resolving problems • DU and LP PROFESSIONAL EXPERIENCE

Freedom Mortgage

Sr. Loan Advisor, Plano, TX 2020-Present

Responsible for both in-bound and out-bound calls through marketing campaigns. Originate loans and gather necessary documentation in a high call volume environment.

GoodMortgage, Plano, TX 2020-2020

Sr. Mortgage Loan Officer

Responsible for following up on leads provided from multiple marketing sources, as well as self-generated referral leads. Solicit, originate, and facilitate the processing and closing of loan products and financing of residential real estate transactions within assigned channel(s)

Southwest Airlines, Dallas, TX 2018 to Present

Ground Operations Ramp Agent

Provide legendary Customer service by handling cargo and baggage service, directing and servicing aircraft and related activities on the airport ramp and prepare records in connection with these responsibilities Wells Fargo Home Mortgage, Dallas, TX 2017 to 2018 Sr. Mortgage Sales Consultant

Informed prospective and existing customers of WFHM programs, rates, policies, underwriting requirements, and loan procedures Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk Provided a high degree of customer service to existing and new clients. Dallas Area Habitat for Humanity, Dallas, TX 2014 to 2016 Director of Mortgage Operations

Responsible for functions pertaining to mortgage operations. Managed processing team and insured regulatory compliance and/or investor policy and procedures, and high-level customer service, while managing a servicing team. Duties included:

• Served as primary liaison to all loan delivery & investors concerning loan sales and transfers as it relates to servicing

• Ensured all welcome, transfer and mortgagee change letters are sent timely and accurately in accordance with regulatory and investor guidelines

• Marketed mortgage loan servicing to small Habitat organizations nationwide.

• Reconciliation of servicing system of record to ensure loans are service released timely and accurately. Maintain project schedules and task lists for loan servicing transfers.

• Communicated internally and externally (written/verbal) on items and/or issues concerning servicing transfers to ensure completeness, accuracy and timeliness

• Provided high level of customer service

Ocwen Financial, Dallas, TX 2013 to 2014

Mortgage Sales Consultant

• Informed prospective and existing customers of Ocwen programs, rates, policies, underwriting requirements, and loan procedures in call center environment

• Reviewed files from an underwriters perspective

• Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

• Provided high level of customer service in a call center environment Citibank Mortgage, Irving, TX 2012 to 2013

Client Partnership Consultant

Bank of America (Contractor), Dallas, TX 2012 to 2012 U/W QA Analyst

MetLife Home Loans Irving, TX 2010 to 2012

Mortgage Sales Manager

As Sales Manager, I recruited Loan Officers to build out my team. Contributed to building a 100% Call Center purchase program, partnering with LendingTree.

EDUCATION

Southeastern Oklahoma State University Durant, OK 1992 B.S. Occupational Safety & Health



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