Sign in

Service Customer

Las Pinas, Philippines
November 27, 2020

Contact this candidate



Unit ****, North Tower, Zinnia

Condominium, 1211 EDSA,

Barangay Katipunan, Quezon City



To have international cultural exposure and hands-on experience in the field of hospitality management where I can utilize my skills and become globally competitive in a high standard and well-maintained company.


Date of birth November 21, 1990

Place of birth Colonia, Lamitan City, Zambuanga

Gender: Male

Height 180cm

Weight 73kg

Civil Status Single

Nationality Filipino

Religion Roman Catholic


Tertiary University of Cebu Banilad Campus

Bachelor of Science and Tourism

Banilad, Cebu City Philippines

June 2008-March 2012

Secondary Claret School of Lamitan

Lamitan City, Zambuanga

June 2003-March 2007

Primary Colony Elementary School

Colonia, Lamitan City, Zambuanga

June 1997-March 2003




Common Sense

Phone Etiquettes

Analytical Skills

Good Calculations

Time Management

General Awareness

Decision Making Skills

Patient and good listener

Able to work under pressure.

Cooperative; Work well with others.

Positive Attitude(Keen to serve clients)

Energetic; Active, full of life, vigorous.

Ability to persuade and influence others.

Organized; Place things in working order.

Accurate; Careful, precise, free from error.

Strong interpersonal and communication skills.

Computer Literate; Microsoft Word, Microsoft Excel and Power point.




P.O. Box 10341, Riyadh 11433

Kingdom of Saudi Arabia

October 2016 – December 2019

Hotel Receptionist


Answer phones and operate a switchboard.

Route calls to specific people.

Answer inquiries about hotel bookings.

Greet visitors warmly and make sure they are comfortable.

Call persons waiting visitor and book them a room to meet in.

Schedule meetings and conference rooms.

Arrange appointments.

Take and relay messages.

Provide guest request during their stay.



Receiving phone calls.

Order taker and waiter.

Schedule follow-up appointment.

Provide guest request upon staying in VIP Lounge.

To ensure that all items in lounge are clean and neat.

Make Coffees, Teas and set out food for happy hour.

To ensure that Regency Club Lounge reception area is tidy.

To ensure that all items in Boardroom/Meeting rooms are clean.

Inputting charges/payment/bills that don’t have access in VIP LOUNGE.

Making a list/Requisition form of orders of food and Beverages in Club Lounge.

Responsible for handling Regency Club VIP Lounge administration duties, including warm welcome greetings and offering them a beverages upon their stay in VIP Lounge.

To ensure that only member of the highest tier (Globalist) of World of Hyatt can have the access in the Regency club lounge. There are Three (3) tiers Discoverist, Explorist, Globalist.

Hotel Concierge


Provide guest with a warm greetings upon entering hotel.

Handle all guest requests and confirm reservations.

Acting as the point reference for guests who need assistance or information.

Understanding guest needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.

Acquire extensive knowledge of premises and the nearby venues and businesses to make suitable recommendations.

Arrange events, excursion, transportation etc. upon guest request.

Answer the phone and make reservations, take and distribute messages or mail and redirect calls.

Responsible to complaints and find the appropriate solution.

Make sure to provide guest newspapers every morning.

Handle all guests luggage for short storage and for long storage.

Issue luggage tags and validate parking passes.

Responsible in providing items that are need in reception desk.

Collect and distribute parcels and other mail.

Prepare travel vouchers and hotel transportation.

Responsible in providing VIP guests greeting and welcoming cards.


Doha, Qatar

Hamad International Airport

October 2014- March 2015

Customer Service Agent Responsibilities:

To provide a welcome service to our business passengers and VVIP red carpet at Check in counter.

To assist the passengers from touch points, from airport entrance touch point A to Check-in counter touch point B.

To solve the passengers problem nor issues on the site and their flight experience local and International flights.

Assist Business customers during flight irregularities, co-coordinating communication with affected passengers to ensure passenger experience remains positive.

To take service recovery measures when appropriate to protect the customer experience.

To act as liaison with the call center team in delivering all elements of the business class experience.

To act as liaison with any domestic and international flight for special handling requests and coordination during flight irregularities.

To provide a flight safety and to ensure that any required service requests are applied to individual customers arrivals and departures.

To provide customer recognition to our frequent fliers through individual contact on each journey through the airport.

To maintain a high standard or maintain 5 stars high class service to our passengers.

Assisting passengers on their flight schedule and concerns/feedback on their flight experience.

Informing passengers ahead of time through email phone calls or text message regarding of their new flight schedules.

Upon check-in insuring that passengers are aware and understand the safety procedures inside the airport and in their flights.

Checking and validating papers nor documents on their journeys.

Providing Boarding passes and baggage labels on their flight and informing about luggage restrictions.


Mactan Cebu International Airport Authority

Lapu-Lapu City Cebu

August 2012- May 2014

Customer Service Agent Responsibilities:

Greeting and check-in passengers, dealing with passenger enquiries about flight departure and arrivals

Checking passengers with reservations and giving seats numbers.

Providing boarding passes and luggage labels, telling passengers about luggage restrictions.

Weighing baggage and collecting any excess weight charges., taking care of people with special needs.

Accompany children and reassuring nervous passengers.

Escorted passengers from the terminal to and from the airplane ensuring a secure path.

Giving accurate information about the flight departure and arrival flights.

Giving announcements of arrival and departure in the airport.

Checking and validating papers of Infant, Pregnant (fit to travel) and child that are traveling alone.

South wind Travel and Tours

Salinas Drive, Lahug, Cebu City

November 2009 – February 2010

Reservation Staff

A full range of customer service functions.

Assisting passengers with check in, ticketing, makes or changes reservations.

Proving information ahead of time, regarding booking changes.

Choices of seat assignments.

Answer inquiries about flight schedules and fares.

Verifies reservations by phones, figures fare and handle payments.

Making a tour package for the customers.



Hamad International Airport

Altea Customer Management – Check in Courses

Aviation Security Awareness Release 2014 Course

Hub Customer Handling Course

Oneworld Staff Travel Procedure (Reservation and Ticketing Staff)

Oneworld Frequent Flyer Program Course

Oneworld Ground Services 2014 Course

Oneworld Introduction 2014 Course


Mactan Cebu International Airport Authority

Canadian Travel Documents and Imposter Detection Training.


Collin Cejas Garrido

Assistant Professor III

Cebu Technological University

Camotes Cebu Philippines


Edilyn G. Lopez

Faculty Member

University of Cebu, Banilad Campus

Banilad Cebu City Philippines


Atty. Darlon B. Serenio

CPA Corporate Council New Alchemy Limited (Philippine Branch)

Buena Hills, Guadalajara, Guadalupe Cebu City


Contact this candidate