Service Customer
Resume:
JIMREN RABI PAJARON
Unit ****, North Tower, Zinnia
Condominium, 1211 EDSA,
Barangay Katipunan, Quezon City
adh6nh@r.postjobfree.com
CAREER OBJECTIVE
To have international cultural exposure and hands-on experience in the field of hospitality management where I can utilize my skills and become globally competitive in a high standard and well-maintained company.
PERSONAL INFORMATION
Date of birth November 21, 1990
Place of birth Colonia, Lamitan City, Zambuanga
Gender: Male
Height 180cm
Weight 73kg
Civil Status Single
Nationality Filipino
Religion Roman Catholic
EDUCATIOANAL ATTAINMENT
Tertiary University of Cebu Banilad Campus
Bachelor of Science and Tourism
Banilad, Cebu City Philippines
June 2008-March 2012
Secondary Claret School of Lamitan
Lamitan City, Zambuanga
June 2003-March 2007
Primary Colony Elementary School
Colonia, Lamitan City, Zambuanga
June 1997-March 2003
Skills
Responsive
Multitasking
Common Sense
Phone Etiquettes
Analytical Skills
Good Calculations
Time Management
General Awareness
Decision Making Skills
Patient and good listener
Able to work under pressure.
Cooperative; Work well with others.
Positive Attitude(Keen to serve clients)
Energetic; Active, full of life, vigorous.
Ability to persuade and influence others.
Organized; Place things in working order.
Accurate; Careful, precise, free from error.
Strong interpersonal and communication skills.
Computer Literate; Microsoft Word, Microsoft Excel and Power point.
WORK EXPERIENCES
HYATT REGENCY
RIYADH OLAYA
P.O. Box 10341, Riyadh 11433
Kingdom of Saudi Arabia
October 2016 – December 2019
Hotel Receptionist
Responsibilities:
Answer phones and operate a switchboard.
Route calls to specific people.
Answer inquiries about hotel bookings.
Greet visitors warmly and make sure they are comfortable.
Call persons waiting visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Arrange appointments.
Take and relay messages.
Provide guest request during their stay.
REGENCY CLUB LOUNGE/VIP LOUNGE
Responsibilities:
Receiving phone calls.
Order taker and waiter.
Schedule follow-up appointment.
Provide guest request upon staying in VIP Lounge.
To ensure that all items in lounge are clean and neat.
Make Coffees, Teas and set out food for happy hour.
To ensure that Regency Club Lounge reception area is tidy.
To ensure that all items in Boardroom/Meeting rooms are clean.
Inputting charges/payment/bills that don’t have access in VIP LOUNGE.
Making a list/Requisition form of orders of food and Beverages in Club Lounge.
Responsible for handling Regency Club VIP Lounge administration duties, including warm welcome greetings and offering them a beverages upon their stay in VIP Lounge.
To ensure that only member of the highest tier (Globalist) of World of Hyatt can have the access in the Regency club lounge. There are Three (3) tiers Discoverist, Explorist, Globalist.
Hotel Concierge
Responsibilities
Provide guest with a warm greetings upon entering hotel.
Handle all guest requests and confirm reservations.
Acting as the point reference for guests who need assistance or information.
Understanding guest needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
Acquire extensive knowledge of premises and the nearby venues and businesses to make suitable recommendations.
Arrange events, excursion, transportation etc. upon guest request.
Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
Responsible to complaints and find the appropriate solution.
Make sure to provide guest newspapers every morning.
Handle all guests luggage for short storage and for long storage.
Issue luggage tags and validate parking passes.
Responsible in providing items that are need in reception desk.
Collect and distribute parcels and other mail.
Prepare travel vouchers and hotel transportation.
Responsible in providing VIP guests greeting and welcoming cards.
QATAR AIRWAYS
Doha, Qatar
Hamad International Airport
October 2014- March 2015
Customer Service Agent Responsibilities:
To provide a welcome service to our business passengers and VVIP red carpet at Check in counter.
To assist the passengers from touch points, from airport entrance touch point A to Check-in counter touch point B.
To solve the passengers problem nor issues on the site and their flight experience local and International flights.
Assist Business customers during flight irregularities, co-coordinating communication with affected passengers to ensure passenger experience remains positive.
To take service recovery measures when appropriate to protect the customer experience.
To act as liaison with the call center team in delivering all elements of the business class experience.
To act as liaison with any domestic and international flight for special handling requests and coordination during flight irregularities.
To provide a flight safety and to ensure that any required service requests are applied to individual customers arrivals and departures.
To provide customer recognition to our frequent fliers through individual contact on each journey through the airport.
To maintain a high standard or maintain 5 stars high class service to our passengers.
Assisting passengers on their flight schedule and concerns/feedback on their flight experience.
Informing passengers ahead of time through email phone calls or text message regarding of their new flight schedules.
Upon check-in insuring that passengers are aware and understand the safety procedures inside the airport and in their flights.
Checking and validating papers nor documents on their journeys.
Providing Boarding passes and baggage labels on their flight and informing about luggage restrictions.
PAL EXPRESS AIRLINE/ PHILIPPINE AIRLINES
Mactan Cebu International Airport Authority
Lapu-Lapu City Cebu
August 2012- May 2014
Customer Service Agent Responsibilities:
Greeting and check-in passengers, dealing with passenger enquiries about flight departure and arrivals
Checking passengers with reservations and giving seats numbers.
Providing boarding passes and luggage labels, telling passengers about luggage restrictions.
Weighing baggage and collecting any excess weight charges., taking care of people with special needs.
Accompany children and reassuring nervous passengers.
Escorted passengers from the terminal to and from the airplane ensuring a secure path.
Giving accurate information about the flight departure and arrival flights.
Giving announcements of arrival and departure in the airport.
Checking and validating papers of Infant, Pregnant (fit to travel) and child that are traveling alone.
South wind Travel and Tours
Salinas Drive, Lahug, Cebu City
November 2009 – February 2010
Reservation Staff
A full range of customer service functions.
Assisting passengers with check in, ticketing, makes or changes reservations.
Proving information ahead of time, regarding booking changes.
Choices of seat assignments.
Answer inquiries about flight schedules and fares.
Verifies reservations by phones, figures fare and handle payments.
Making a tour package for the customers.
TRAINING COURSES
QATAR AIRWAYS
Hamad International Airport
Altea Customer Management – Check in Courses
Aviation Security Awareness Release 2014 Course
Hub Customer Handling Course
Oneworld Staff Travel Procedure (Reservation and Ticketing Staff)
Oneworld Frequent Flyer Program Course
Oneworld Ground Services 2014 Course
Oneworld Introduction 2014 Course
PAL EXPRESS AIRLINE/ PHILIPPINE AIRLINES
Mactan Cebu International Airport Authority
Canadian Travel Documents and Imposter Detection Training.
REFERENCES
Collin Cejas Garrido
Assistant Professor III
Cebu Technological University
Camotes Cebu Philippines
adh6nh@r.postjobfree.com
Edilyn G. Lopez
Faculty Member
University of Cebu, Banilad Campus
Banilad Cebu City Philippines
adh6nh@r.postjobfree.com
Atty. Darlon B. Serenio
CPA Corporate Council New Alchemy Limited (Philippine Branch)
Buena Hills, Guadalajara, Guadalupe Cebu City
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