Farukhan Ulla

IT Officer at Global Consumer Products Pvt Ltd

Bengaluru Area, India

Career Objective:

Challenging responsibilities in a professional environment to utilize my analytical, problem solving skills, experience and technical knowledge for the mutual growth of the company and me.

Summary

• Experience in Windows, Mac and Chrome desktop support and Server administration, including Small Business Server, Active Directory, Exchange, DHCP, DNS, DFS, IIS, WDS and WSUS within a multiple server environment

• Maintaining current and accurate inventory of technology hardware, software and resources.

• Administrating servers, laptop and desktop computers, printers, routers, switches, firewalls, smartphones, software deployment, security updates and patches.

• Operating system related issue troubleshooting (If OS correction or hard failure and any bootable file missing will repair or recover that OS)

• Supporting LANs, WANs, network segments, and internet and intranet systems.

• Troubleshoot problems reported by users and analyze and isolate issues.

• MS Office – Office 365 installing and configuration outlook and troubleshooting

• Resolve customer's issues via the telephone, email and RDP or zoom session.

• Design and deliver high-quality systems, networking and security solutions for client requirements

• Configuring the Networking device, Modem / Wi-Fi devices and Firewalls (Checkpoint,Stone soft, Frigate, SonicWALL products) and troubleshooting.

• Troubleshooting, isolating and correct service-affecting issues on the network in areas including but not limited to: routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, load balancing.

• Installing and configuring Enterprise level antivirus software.

• Expert knowledge of configuring Microsoft Outlook - RPC over HTTP, POP/IMAP, Exchange relay and administration and management of multiple Office 365 tenants, including support of email, SharePoint, Microsoft Teams and Microsoft Security and Compliance Center

• Expert Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)

• Experience with Office 365/Google Suite management and troubleshooting.

• Experience with any ticketing system..

• Zscaler Management and Mobile Device Management .

• Medium level experience of Active Directory/Cloud Directory (DAAS/UD) and Okta.

Experience

Global Consumer Products Private Limited

IT Officer

December 2016 - Present (3.6Yrs)

Bengaluru Area, India

Roles and Responsibility:

•In GlobalCP organization managing the 600+ Users, in our domain.

•80 Management user in corporate office, 150 BM’s pan India and 400 SR’s.

•Managing IT assets, DATA cards, Corp Sim Cards, CCTV, UPS, etc.

•User data backup management and monitoring with Cloud Software (Druva, OneDrive)

•Managing Internet Security and Computer Security (Zscaler, Mcafee)

•User Account Control through Group Policy in AD

•Managing ESSL Biometric Attendance software

•Managing and creating Mail IDs in Office365 and RediffmailPro

•Handling Software licensing compliance.

•Managing the video and audio conference devices.

•Managing FTP server and backing up through Symantec backup HP tape drive.

Mahindra Retail Pvt. Ltd

IT Consultant

September 2015 - December 2016 (1 year 3 months)

Bengaluru Area, India

•Inventory management of the IT assets

•Coordination of major outage/incidence supports and communication

•Network Management /Video Conference module

•SCCM updates

•Mobile device support

•Point of Sale software management and Operations

•Ticketing management

•Firewall configuration and management

•Outlook and Mail id management

•VPN and soft token Management

VMG BPO

System engineer

January 2012 - June 2013 (1 year 6 months)

Bengaluru Area, India

1. Install and Update newest software and drivers for all types of Desktop/ Laptop and Tablets.

2. Solve the network related problems in LAN /WLAN and Routers. 3. Solve software related system Problems through RDB Connection

4. Installed, Configured, Trouble Shooting for Systems, Router And Switches.

Education

Jetking Infotech

Master's in Network Administration, Computer Systems Networking and Telecommunications · (2011 - 2012)

M.V.J. College of Engineering

Diploma in Electronics & Communication, Electrical, Electronics and Communications Engineering · (2006 - 2010)

Projects:

Automatic Mains Failure Solution (MVJ)

E Waste Recycling (Jetking)

Web Designing (WordPress,Cpanel)

Diploma In Social Media Marketing(Alison)

Salesforce Certification: Service Cloud Industry Knowledge(Udemy)

Declaration:

I hereby declare that the above information is correct and complete to the best of my knowledge and I confirm to provide any necessary documents in support of the same if required.

Date:

Place: Bangalore (Farukhan Ulla)

Strengths:

• Flexible in approach.

• Can stay focused in demanding work environments.

• Delivering on numbers within preset deadlines.

• Knowledge of MS Office, M S Word, MS Excel, Internet, Job Portals and Websites Etc.

• Knowledge of Business Development, Telemarketing & Presentation.

• Learn ability

• Ability to communicate & and analyze

• Self-learner, Good listener, ability to motivate and work with the team.

Contact this candidate