OMOLE OLUWABUKOLA VICTORIA

Address: No**, Alademimo street, Alakia, Ibadan.

Phone: 070********, 090********.

E-Mail: adh6k5@r.postjobfree.com

Career Objectives: To contribute the best of my knowledge in an organization where my skills and capabilities will be optimally utilized ready to learn and acquire new skills to develop myself and achieve organizational goal and objective.

Name: OMOLE OLUWABUKOLA VICTORIA

Date of Birth: 04/06/1988

State of Origin: Oyo State

Nationality: Nigerian

EDUCATIONAL QUALIFICATION WITH DATE

• University of Ibadan, Ibadan. 2017

• Olabisi Onabanjo University, Ago Iwoye, Ogun State 2013

• Olubadan High School, Aperin, Ibadan, Oyo State 2006

• Islamic Mission School,Molete, Ibadan, Oyo State 1998 CERTIFICATES OBTAINED WITH DATE

• Master of Science 2017

• Certificate of National Science (NYSC) 2014

• Bachelor of Agriculture (Second Class Upper Honours) 2013

• West African ExaminationCouncil 2006

• Primary School Leaving Certificate 1998

WORKING EXPERIENCE

• IsonBPo Organization as a Customer Care Representative 2015 Work activities:

Establish and maintain professional business relationship with customers to enhance the business, image, and services

Attend to high profile customers on products, services and technical related issues Resolve complaints about billings and services provided Process customers’ orders, changes and returns according to established organizational policies and procedures

Analyze essential customer information via the customer relationship management (CRM) and other applications

Enlighten customers on new products and business initiatives Drive the self-service adoption initiative aligning to the organizational strategies Assist in prompt resolution and escalations of customers queries to relevant stakeholders Partner with stakeholders (Datahub & DSS) to meet and exceed customers service expectation Maintain and improve quality results by adhering to standards and guidelines; thereby recommending improved procedures

Organize and coordinate team huddle

• His Presence High School 2015

• Independent National Electoral Commission (INEC) 2014 PERSONAL QUALITIES AND SKILLS POSSESSED

Self motivation and target oriented

Ability to work effectively in a team

Excellent communication, listening and organizational skill

Oriented ability to work with or without supervision

Always interested on how a problem can best be solved

A positive attitude and drive committed to success

Flexible to different situation

Effective work plan and time management

Honest, Energetic and Smart working

COMPUTER SKILL

Highly proficient in the use of various computer applications such as:

Microsoft office (Ms Word, Ms Excel, Ms Power point.)

Good internet operation skills

Computer system maintenance and troubleshooting) TRAINING AND WORKSHOPS

Skill acquisition training on HOW MAY I HELP YOU training by IsonBpo Organization Mtn process 2015

Certification on Biochar Initiative of Nigeria (BIN) Bowen University, Iwo, Osun State 2016

HOBBIES

Reading

Researching

Writing

Meeting people

REFEREES

MR. DESMENU

Research Management Office University of Ibadan,

Oyo State

080********

MR SOBOLA LANRE

Civil Servant

Alabede Area, off Isebo Alakia,

Ibadan.

080********

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