SAP Education, Instructional Design, Tech Writer, and Business Process Consultant

Detail oriented, resourceful, and focused professional with extensive experience in training developments and training logistics including delivery, technical, business processes, program and project management, coaching, monitoring roles, class sizes, perquisites, coordinating training events, interface with all the teams involved and conducts meetings, workshops, ILTs, and set up virtual training.

Demonstrated the ability to provide skills to a variety of audiences in multiple environments, which includes analyzing their needs and skillfully provide support. Guide individuals to navigate through changing business environments and challenging new roles.

Angie Kropp has been a Training Lead, Instructional Designer, Coach, Hyper care member, and Test data and business processes.

Responsibilities: Create, Analyze, Review, and Update

Trainer-ILT

Business processes

Technical writer

Standard operating procedures

Analyzing data

Testing scripts

Analyzing tables

Security roles

Instruction led training

Project communications

Virtual training

Training data

eLearning

Test and analyze business processes

Coaching

Leadership

Strategic Planning

Roles – in SAP

Course management

Change management (OCM)

Delivery and Presenting solutions and content

Audiences

Client experiences

Call centers and Customer Service

Manufacturing

Stakeholder

Entertainment and Media

Business leaders

Government

Support Services

Pharmaceuticals

Help Desk personnel

Transportation

End users

Education

Super users

Retail

Medical

Utilities

Tools

uPerform

SharePoint

Work Performance Builder

Solution Manager

Captivate

Portals (Client specific)

Lectora

Website (Client specific)

Microsoft Suite

ePAK

HP ALM

Charm

Education

Masters in Adult Education and Technology

University of Illinois, Champaign – Urbana, Illinois

Bachelor of Science, Business Administration

Trinity Christian College, Palos Heights, Illinois

Certified by the State of Illinois to teach Management, Business, Computer, and Ethics

Web Development Certification from the University of Illinois

INFOR LN Applications April 2017

oOverview

oAccounts Receivable

oGeneral Ledger

oAccounts Payable Integration

SAP – Business Warehouse (Data Warehoused) certificate May 2004

SAP – Business Warehouse Reported, certificate May 2004

Accomplishments

Over 15+ years’ experience SAP Business Process Analysis, Training, Instructional Design, and Organization Change Management (Integrated with training documentation and guide teams how to prepare for change)

Organization Change Management responsibilities varied on several projects such as:

oIdentify key changes

oIdentify roles and responsibilities per business, individual, and process

oIdentity and update documentation and flow charts

oDiscuss and negotiate key updates with business teams, functional teams, and HR personnel

SAP Modules:

o Logistics, Finance, Controlling, Human Resources, Product Cost, Production Planning, WM/IM, Procurement, SRM and Project Systems

Designed processes for Customer Service, Purchasing, Logistics, Sales and Distribution, and EDI

Sub-modules: AM, P2P, Q2C, OTC, RTR, FA, GL, AR, AP, SD, VMWARE, MM, PS, CRM, BI/BW, PM, PLM/QM, BPC, New General Ledgers, eWM, TM, P2M, P2P, and Ariba

Test and analyze business processes for all modules depending on project.

Represented plant modeling from RTR FICO side and done the configuration for all the plants including activating material ledger also.

Integrate changes, updates, business processes, and communication efforts involving the Organization Change team and other business teams

Created and analyze business processes for the following SAP modules: FI (AA, AR, AP, and GL), CO, MM, PS, HR, PLM, QM, RTR and BI/BW

Communicate how the changes will impact the end users’ roles and responsibilities involving the OCM team and business leaders

Create On-boarding materials for several projects for business owners, OCM team, and other teams on the project

Responsible for executing project goals, team building, implementing training strategies, deployment and execution of training project milestones, instructional design methodology (ADDIE), forming problem solving results, presenting to team members at all levels and facilitating Train-the-Trainer

Extensive experience in creating data to be used for the Training Database, uPerform Simulations, Train-the-Trainer sessions to be Instructors, test Business Processes, test Web Base Training exercises, and business scenarios for Adult learning methods

Engage business leaders, team leaders, and consultant in learning and developing target goals

Develop methods for course management, developing courses to meet the demand of the client

Create courses, training curriculum, and manuals to assist end users to develop their skills for the next level

Wrote training material for HR departments in a manufacturing and hospital environments and incorporated Finance business needs

Conducted HR On-boarding presentations, benefits, and guidance to HR regulations

Trained on HR applications for several clients

Client Experiences

Client: SAP Education Consultant, Phillips-Medisize Jan. to Present

Reviewed BPDs, critique eLearning Recordings, designed training materials for different SAP modules, and delivered training as well on S/4 Hanna.

Prepared employees to become trainers and engaging in teach backs, knowledge transfers, and reviewing BPDs.

Analyzed Business processes, data and developed training needs and plan

Analyzed, edited, and critique Enable Now elearning recordings and simulations

Analyzed PPDs per workstreams: QM, Operations, PTS, PTP, Procurement and Project Systems

Delivered Trained the Trainer to employees from Ireland, Mexico, United States, and Denmark

Client: SAP Education Consultant, CTS Corporation 2018

Reviewed BPDs, critique eLearning Recordings, designed training materials for different SAP modules, and delivered training as well on S/4 Hanna.

Prepared employees to become trainers and engaging in teach backs, knowledge transfers, and reviewing BPDs.

Analyzed Business processes, data and developed training needs and plan

Analyzed, edited, and critique Enable Now elearning recordings and simulations

Analyzed PPDs per workstreams: WM, FICO, PTS, PTP, Procurement and OTC

Delivered Trained the Trainer to employees from China, Mexico, United States, and Singapore

Analyzed testing scenarios

Client: Flexsteel September, 2017 to March, 2018

SAP Education Consultant

Analyzed business processes and scenarios for Customer Service, Procurement, Warehouse Management, and Logistics

Developed training materials for S/4 Hana environment

Developed training materials for Transportation Management for end users

Worked with functional, team leaders, OCM team and members of the PMO

Develop course management for different levels of the organization

Research transaction codes appropriate per role and business function

Training end user for multiple locations and business lines.

Provided extensive support to the business users regarding business issues arising out of SAP FICO.

Developed business screnarios and end users practice time.

Worked with other modules consultant for the process related OTC, RTR and PTP

Coached trainers and employees how to deliver training materials

Working with WPB with the super users and client’s employees

Creating materials for Q2C, FICO, P2P, SRM, P2M and WM on S/4 Hanna

Used WPB for reviewing and updating training documentation for work instructions, simulations, and presentations

Client: L3 – SDS April, 2017 to June, 2017

INFOR – LN ERP Education Consultant

Analyze existing training materials

Create training materials for multi levels of the organization and course management

Created business processes

Create training materials

Researching data in the system

Testing business scenarios

Assisted in developing QRC

Created simulations using EPAK

Client: Schlumberger January, 2017 to April 2017

SAP Training Consultant and Business Processes

Tested and analyzed business processes for modules depending on the current project need

Worked on the following SAP modules: RTR, Finance, Project Systems, Controlling, Asset Accounting, Customer Service, and Procurement

Created training materials as needed

Planned end user practice and developed business scenarios

Created training schedules and worked with business leaders.

Worked with finance team to correct FICO issues which required some configuration changes to the global template.

Developed a working relationship with IT teams, Functional teams, and OCM

Coached trainers and employees how to deliver training materials

Implemented course management for a variety of levels of the organization

Delivered and prepared for Train the Trainer

Analyzed business processes, PDDs, simulations, WBT, ILT documentation, and additional training materials

Updated training materials using Work Performance Builder

Client: Plumrose September, 2016 to January 2017

SAP Training Lead Consultant/Technical Writer

Responsibilities: Finance, Product Cost, Production Planning, Material Management, SRM, and Procurement

Updated and created new business processes per business area

Implemented course management for the employees to gain knowledge at different levels.

Lead performance test and batch management on the RTR side

Tested and analyzed business processes for modules depending on the current project need

Create training materials as needed.

Providing the support on SAP FICO issues raised by end users.

Coached trainers and employees how to deliver training materials

Guide training needs such as: materials, schedule, roles, approach

Planned end user practice and developed business scenarios

Client: SAIBIC January, 2016 to May 2016

SAP Training /Analyst

Responsibilities: RTR, Finance, Asset Accounting, Material Management, Logistics, VMWare, Controlling, SRM, and Project Systems

Updated existing training material from a previous rollout and delivered training virtually and ILT

Identified Go Live activities within the businesses and support

Worked with Customer Service for daily activities and month end

Analyzed business processes for the United States and International

Tested and analyzed business processes for modules depending on the current project need

Identified activities for the interim of hiring new employees

Created new training materials for different audiences

Created Quick Reference Cards/Work instructions for specific business processes.

Analyzed existing training materials and translate to current business needs according to country specific

Clarified business processes by using process flows, design documents, and work instructions

Identified how VMWare is integrated with SAP modules and SAP Workplace and Inbox

Created training schedules and worked with business leaders

Developed working relationships with IT teams, Functional teams, and OCM

Client: Pregis September, 2015 to December 2015

SAP Training Consultant

Developed training documentation for Finance, Reporting, Project Systems, Procurement, & SD

Tested and analyzed business processes for modules depending on the current project need

Created business processes for Finance, Procurement, Reporting, Project Systems, & SD

Performed the TTT for multiple countries

Prepared trainers.

Prepared data for training purposes

Analyzed existing documentation

Reviewed test scripts

Client: AmerisourceBergen August 2015 to September 2015

SAP Training Consultant – Finance, Procurement, and Asset Accounting

Analyzed training documents, business processes, and business plans for a global rollout

Created training documents for Accounts Receivables for the US, Canada, Ireland, and United Kingdom

Worked with Functional and Business Analysts

Created job aides

Tested and analyzed business processes for modules depending on the current project need

Implemented training strategies for multiples countries.

Extensive experience in Procure to Pay (P2P), Record to Report (RTR) and Order to Cash (OTC) processes.

Performed the TTT for multiple countries and prepared trainers

OCM - Notified teams the changes that were taking place in the processes and documents

Created procedures for Customer Service to respond to customers requests

Client: Norfolk Southern April, 2015 to August 2015

SAP Functional Analyst

Analyzed and resolved IT issues

Analyzed FI, HR, Interfaces, and SD tables

Examined business processes and procedures

Communicated with several teams: Interface (300 interfaces), Functional, Programmers, Vendors, and Businesses

Updated OCM when changes or integration points were updated

Documented issues and created documents to solve the issues

Evaluated existing documents and placement

Developed HR module documents

Client: Plumrose Jul 2014 – April 2015

SAP Training Lead/Instructional Designer /Technical Writer

Examined existing business processes and adjust as needed with the OCM involvement

Tested and analyzed business processes for modules depending on the current project need

Analyzed and created business processes for RTR, FICO, MM, WM/IM, Procurement, Asset Accounting and SD modules

Implemented course management for the courses being developed and to assist the growth of the organization

Collaborated with the OCM team regarding who will have the authorization to use specific transaction codes

Produced and modified training courses for Sales and Distribution, FICO, Warehouse Management, Controlling and Inventory Management

Developed processes and procedures to handle customer services business scenarios

Created a training plan in conjunction with the OCM team and business

Modified curriculum to meet the needs for 7 locations

Analyzed IDOCs errors and communicate the process to the business and the OCM team

Client: Southern California Edison Mar 2014 – Apr 2014

SAP EHS Consultant – Organization Management

Evaluated existing SAP EHS training materials and update the materials for a new rollout

Communicated to the Organization Change Management team the changes and impacts to the end users

Updated and notified key teams regarding changes for roles and authorization

Produced, reviewed, and monitored business process for the project in all modules

Client: AbbVie May 2013 – Mar 2014

Global Curriculum Lead/ Analyst / Organization Management

Managed course management for all modules and in a global perspective.

Analyzed process flows for the following areas:

RTR, SRM, FICO, SD, PTP, OTC, and Procurement that include SOPs and DTPs

Tested and analyzed business processes for modules depending on the current project need

Managed business processes for a global roll out

Worked with the Organization Change Management team regarding: Business Processes, Roles, Responsibilities, Communication Plan, Standard Operating Procedures, Project Time Line, and Projections

Qualified and set examples for employees how to create business processes

Reviewed business processes for FI, OTC, PTP, CO, BI/BW, SD, CRM, and SRM

Established a Training Project Plan with the OCM Team

Developed a communication plan with the OCM team to incorporate the changes taking place on work streams

Met with Business Process Leads to work BI/BW curriculum for a global rollout

Created BI/BW/BW reports documentation (20 courses for different audiences)

Revised training documentation for FICO, BI/BW, SRM, Logistics, Operations, and Purchasing

Conducted an analysis of the reporting needs for a global perspective (multiple countries)

Managed a team of instructional designers

Assisted in UAT and CRM applications

Coached trainers and employees how to deliver training materials

Managed and compared outputs from uPerform documentation

Developed a management tools to track developments status for Deliverables, SOPs, Business Processes, DTPs, Exercise guides, Quick Reference Guides and Data sheets

Created training materials for the instructor, participant and alternative learning methods

Developed templates for outlines, ILT and WBT courses, Quick Reference Guides and Exercise Guides

Used Captivate, Lectora, and uPerform tools for eLearning courses

Created BI/BW WBT and ILT courses

Created training schedules and worked with business leaders

Developed a working relationship with IT teams, Functional teams, and OCM

Planned end user practice and developed business scenarios

Planned for HR modules to be implemented in the next deployment

Client: L-3 Communications May 2012 – Apr 2013

Training Lead SAP Consultant / Analyst

Analyzed training needs for the following areas: RTR, SRM, (AR, AP, GL and Reporting), Controlling (Master Data, Internal Orders, Cost Elements, Cost Center, Profit Centers and WBS elements), Project Systems, BPC, Earned Value, Hardware Cost Estimating, Human Resources and Budget Planning, Product Costing, SD, BI, Procurement, and BOBJ

Managed and implement course management for the implementation for all SAP modules

Created and managed business processes for the following: FICO (AA, AR, AP, GL and Reporting), Controlling (Master Data, Internal Orders, Cost Elements, Cost Center, Profit Centers and WBS elements), Project Systems, BPC, Earned Value, Hardware Cost Estimating, Human Resources and Budget Planning, Product Costing, BI and BOBJ

Coordinated updates with the OCM team regarding: Business processes, training efforts, monitoring progress, Create a time line, and Updates

Tested and analyzed business processes for modules depending on the current project need

Collaborated with colleagues and Coordinated time spent with IPT members, leads and directors

Developed client’s employees to be trainers by implementing Teach Backs in preparation for training, delivery methods, how to respond questions, how to handle difficult situations and use the tools for training

Coordinated with the IPT teams to perform role mapping for Business and training stream

Produced several tracking spreadsheets to manage courses, workload, roles, participants per class and training hours per role, number of hours per class and number of courses per role (job title)

Collaborated with the OCM team (20 members)

Trained employees to handle Customer Services business situations and how to look up customer accounts

Coached trainers and employees how to deliver training materials

Developed business scenarios and end users practice time

Worked with the HR departments, created documents, and assisted in roles including responsibilities

Client: GEIS Jan 2012 to Apr 2012

SAP Lead Instructional Design

Created course designs for FICO (General Ledger, Asset Accounting, AR, and AP) and Controlling

Monitored new team members in creating course designs, using uPerform to create business processes and developing course content

Developed business scenarios and end users practice time

Analyzed data in consolidation report

Coached trainers and employees how to deliver training materials

Managed course management virtually for a global implementation

Examined SOPs and Business Processes for the new rollout with team member in multiple countries

Coordinated training SMEs available in Italy, France, Spain and India

Created and developed relationships with SMEs in a global environment

Analyzed and reviewed course content for FICO, MM, PS and Controlling

Collaborated with colleagues with teams in China, Spain and Italy

Tested and analyzed business processes for modules depending on the current project need

Client: Coinstar Oct 2011 to Dec 2011

Training Lead

SAP FICO, Asset Accounting, AR, AP, CRM, and BI Consultant and Organization Management

Collaborated with colleagues associated with the FICO, Sales, CRM, BI and SCM teams

Reviewed and analyzed business processes

Coached trainers and employees how to deliver training materials

Developed course management for the clients’ sites

Created timelines and coordinated the events with Organization Management

Created business processes for FICO, Sales, CRM, BI and SCM

Worked with conjunction with all efforts with the OCM team

Developed business scenarios and end users practice time

Client: Olympus

Training Lead July 2011 to Oct 2011

SAP RTR, CRM, FI (AA, AR, AP, and GL) Controlling, SD and BI Consultant and Organization Management

Examined business processes and discussed them with functional team members

Tested and analyzed business processes for modules depending on the current project need

Coached and monitored Olympus employees how to use uPerform and SAP

Reviewed and created business process for CRM, FICO, BI, Product Costing, Procurement and SD involving course management.

Tested FI business processes including integration with PTP, OTC and RTR retail sales processes including invoice processing via portal.

Developed business scenarios and end users practice time

Coached trainers and employees how to deliver training materials.

Conducting monthly service delivery meeting to make sure client aware of RTR team achievement for every month,

Conducted meeting with business leaders and Project team members at all levels

OCM responsibilities included updates from business process teams

Monitored and editing Business processes and simulations in uPerform

Recorded BPP’s on an as needed basis in several SAP modules

Client: Rockwell Collins Feb 2011 to Jul 2011

SAP Lead PS and CRM Consultant, Analyst, and Organization Management

Established business process for HR, PS, and CRM

Analyzed data in different areas for HCM

Worked with the OCM team on present and future rollouts

Described and involved in OCM communications and meetings

Developed courses for BW using scorecard development with metrics, selecting projects, levels and programs within the all the business areas for a United States, Europe and Australia

Evaluated business requirements for processes and training

Developed training materials for BI/BW Dashboard

OCM responsibilities included updates from business process teams

Developed OCM communication plans

Developed timelines and updates as part of the OCM team

Developed Change Management processes for BW implementation

Created courses per the course management implemented by the client

Lead business decisions and how to handle business scenarios (Customer Service)

Client: Westinghouse Oct 2010 to Feb 2011

SAP FI Training Consultant and Organization Management

Communicated to the OCM team the changes and impacts to the end users

Tested and analyzed business processes for modules depending on the current project need

Created business process for United States and Europe

Created course designs for Logistics, Inventory, SRM, SEM, and SD

Revised course designs for FI, AR, AP, Procurement and Cash Applications

Created training materials for Accounts Receivable, Accounts Payable, and Cash Applications which included Participants Guides, Instructor Guides, Data Sheets, Exercise Guides, and Business Processes

Created, revised and edited UPK’s simulations and business processes

Used Captivate and Articulate

Additional Projects:

Moline Army Headquarters/ Business Analyst

Jul to Oct 2010

ULTA/ SAP CRM Training Lead

May to Jul 2010

Commonwealth of PA/ SAP Training Consultant

Jan 2010 – Apr 2010

American Greetings/ SAP Training Consultant

August 2009

CEMEX (Rinker Material) Sr. SAP Training Lead Consultant

Feb. to Aug. 2009

Aug. 2007 to Jan. 2008

ThyssenKrupp Corp/ Sr. Training Consultant

April to November, 2008

Siemens/ SAP Training Consultant

Feb to March, 2007

Johns Hopkins University and Medical Center/ SAP Training Consultant

Apr. 2006 to Feb. 2007

Samsonite/ SAP Training Consultant

Feb. to Apr. 2006

Lockheed Martin/ SAP Training Lead Consultant

Dec. 2005 to Feb. 2006

Under Armor/ SAP Training Consultant

Dec. 2005 to Jan., 2006

Sony Pictures / SAP Training Consultant

Aug. to Nov. 2005

Warner Bros./ SAP Training Lead Consultant

April to July, 2005

DHL / SAP Training Lead Consultant

Oct. 2004 to April, 2005

Warner Bros./ SAP Training Lead Consultant

August to October, 2004

Cardinal Health/ SAP Training Lead

May to July, 2004

Home Depot/ SAP Training Consultant

Dec. 2003 to Feb., 2004

DSM Pharmaceutical /SAP Training Consultant

Aug. to Nov. 2003

Kellogg/Keebler Corporation/ SAP Training Lead Consultant

Nov. 2001 to Aug. 2003

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