Customer Care Security Officer

RHONDA L. LEWIS

**** *. ******** **. *********** MO 65807 417-***-**** ************@*****.***

Worldmark

Level 2 Customer Service Agent

June 2019-Nov 2020

-Showed punctuality and maintained a professional appearance. Able to navigate computer systems and proficient in their use. Managed off phone time to be as productive and efficient in the computer systems as possible. Managed owner expectations and provided excellent customer care and support. Maintained a positive attitude and consistent level of performance throughout the day and week.

Castleparke Senior Living

Director August 2018-December 2018

Managed a sixteen bed senior living facility as well as the staff. Oversaw all medication and inventory requisition for all departments and patients, while ensuring the proper repairs and scheduled maintenance was done on time. Supervised staff and their schedules, and fostered proper training and healthy interpersonal working dynamics. Served as the liaison to potential residents and their families, while doing my utmost to make them feel comfortable and at home.

Handled medical documents and charting, and kept and organized and efficient office environment for general administrative office duties.

Burrell Behavioral Health

Facility Manager February 2015-August 2017

Interviewed potential employees and made decisions as to how they would fit in with the culture of the office. Handled ever changing schedules, benefits, and payroll for a staff of 40 plus employees. Ensured employees were up to date on trainings. Facilitated inter departmental communication between staff, nursing, and the clinical parts of the company. While also making decisions about advancement and promotions for those in my department.

Casey’s

Assistant Manager February 2013-January 2015.’

Handled schedules for existing employees while ensuring proper training and education for anyone being hired. Maintained the store front and set up and organized displays and shelving. Responsible for orders and keeping up with the ever changing demand for a variety of goods.

Fulton Public Schools

Health Clerk/EMT August 2007-October 2011

Responsible for administrative office duties and record keeping. Handled first aid inventory and was responsible for all medication and passing of medication. Worked on health program development and functioned as a community liaison for my elementary school.

Ameren UE Nuclear Energy Plant

Security Officer/EMT April 2003-April 2007

BJC Health Systems (Boone Hospital Center)

Admissions Registrar June 1998-August 2000

Responsible for admissions procedures, insurance verification, order and scheduling of

diagnostic tests and procedures, process and maintain confidential patient medical,

demographic, and financial information, and operate office equipment.

United States Army

Communication Sergeant January 1994-January 2002

Skills Summary

•Level One Medication Aid license with insulin

•CPR/FIRST AID license

•Serve SAFE Food Manager license

•CPI (Crisis Prevention and Intervention)Instructor

Education

Missouri State University 1991-1993

Central Texas College 1994-1997

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