SAMARA BARTLETT

Atlantic Drive, Nassau Bahamas • H: 242-***-**** • C: 242-***-**** • adh6ce@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer-focused professional with over 10 years experience in the Aviation Industry. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. Looking to take next career step in customer service and leadership with a private chartered flight company committed to elevating customer travel experiences

SKILLS

•Exceptional communication skills

•MS Windows proficient

•Quick learner

•Strong client relations

WORK HISTORY

Customer Service Representative

Cherokee Air Aviation-Marsh Harbour, Abaco

14/02/2019-04/06/2019

Customer Service Agent

Dispatching of flights

Responding to emails for the ground handling request

Logging refueling from local and international vendor

Meet/Greet and escort customers and crew to and from aircraft

Assist customers and crew with Bahamian customs and immigration clearance

Assist with customers and crew ground transportation

Respond to customers inquires and requests

Build good rapport with local and international vendors

Secretary to Annette Longley (Attorney at Law)

L & L Corporation & Legal Services – Dundas Town, Abaco 01/2018-07/2018

•Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.

•Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics; coordinating case preparation.

•Conserves attorneys time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents.

•Typing, preparing and collating reports

•Filing

•Accounts receivables and Accounts Payable

Personal Assistant to Managing Partner

HLB Galanis & Co. - 202 Church Street 09/2016-09/2017

•Typing, compiling reports, presentations and correspondence. staff, suppliers and clients

•Collating and filing expenses

•Organizing travel

•Planning and organizing events

•Implementing and maintaining procedures

•Accounts Receivables and Payables

Marketing Executive/Sales

Bahamas Cigarette & Tobacco - 1000 Bacardi Road 06/2014 – 04/2016

•Effectively communicated with and supported sales, marketing and administrative teams on a daily basis

•Answered product questions with up-to-date knowledge of sales and store promotions.

•Provided an elevated customer experience to generate a loyal clientele.

•Accounts Receivables

Customer Service Representative

Executive Flight Support - Sir Lynden Pindling Airport 04/2012 - 05/2015

•Customer Service Agent

• Dispatching of flights

• Responding to emails for Ground Handling request

• Preparation and filing of Flights plans

• Organizing Charter flights

• Logging refueling request from International and Local vendors

• Meet and greet and escort Customers/Crew to/from the aircraft

• Assist Crew with Bahamas Customs Immigration and Customs clearance

• Preparation of General Declarations forms and Immigration Cards

• Assist customers/crew with ground transportation and hotel accommodations

• Customers billings and payment collections

• Respond to customers inquiries/requests

• Delivery of excellent customer service to both external and internal customers

• Build good rapport with local/international vendors

• Assist with Accounts Payables and Receivables

• Responsible for Daily Fuel Balancing

• Responsible for Monthly Fuel Inventory Balancing

• Landing Fees Reconciliation

Customer Service Supervisor

Southern Air Charter - Sir Lynden Pindling Airport 02/2005 - 10/2010

•Checked-in passengers for domestic travel using computerized systems; verified documentation for international and domestic flights.

•Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.

•Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.

• Assisted customers with special needs and quickly addressed and resolved customer complaints.

•Reinforced compliance with CAA, Southern Air Charter, and airport regulations

EDUCATION

High School Diploma:

Forest Height Academy - Marsh Harbour, Abaco 1999

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